CAREER SUMMARY

Responsible for creating, reviewing, analyzing and modifying reports to support the company’s sales force for a multibillion-dollar company. Assists with projects and initiatives focused on sales team effectiveness. Track sales force initiatives and overall effectiveness by developing dashboards to analyze, report and present insights to Sales Leadership that enable strategic decision making. Possesses strong attention to detail, significant ability to work in team environments, listens attentively, motivates others, delegates tasks effectively while welcoming responsibilities.

PROFESSIONAL EXPERIENCE

Diplomat Pharmacy – Business Reporting Analyst – Flint, MI 48507

1/2013 – Present

A nationally recognized specialty pharmacy, helping patients with critical or chronic conditions.

Business Reporting Analyst

Lead national sales team with various analytical and reporting needs and payor, including deep dives into data for troubleshooting and ad hoc reporting, while ensuring accuracy and timeliness

Responsible for designing and delivering reporting to meet the requirements of the sales organization

Developed an excel spreadsheet to determine goals for each territory on the sales team

Complete weekly sales % to goal so the team knows where they are tracking

Absorbed the financial analyst’s role, determining final quarterly payouts for goals and Spifs

Perform advanced analytics, including defining, measuring and communicating KPIs

Support Compensation Design and Incentive Compensation Payout Processes

Develop and implement efficient Tableau models, charts/graphs, and dashboards as necessary

Support sales planning initiatives (i.e. new drug launch, payor win implementation, etc.)

Enabling technologies (i.e. Portals, CRM, etc.), including enhancements, customizations, data imports and ensuring data integrity

Collaborate closely with other key functional and cross-functional stakeholders within Sales Operations, Sales, Payor, Health Systems, Marketing, Operations, Finance and IT to survey the operational and business landscape to anticipate changing business needs

Assist with developing/delivering executive presentations and contribute to collaborative discussions

Single point of contact for data explanation and exploration

HP (formerly EDS) – Project Analyst/Manager – Flint, MI 48507 11/1994 – 12/2012

Promoted from Business Analyst/Project Analyst to Project Manager.

Project analyst that supported Applications Delivery Project Managers on HP’s Symantec account, following the PMP process

Took ownership of numerous tasks in order to provide relief to the project managers enabling them to retain optimal Symantec customer focus

Developed quality assurance plan to adhere to standards and procedures. Participated in critical tasks such as IT PM2 audits, received 100% on almost all audits (to confirm compliance to standards). Was responsible for reviewing and correcting of quality audit results to ensure continuous improvement.

Project management tasks include: Monthly metrics included estimates, environmental characteristics, and project close, Project Profile included registration setup, profile assessment, and profile close

Ran and distributed all Project Tracking Reports (PTR)

Provided support and guidance on project management processes, and procedures to the Project Manager and team

Completed and distributed Release Dashboard (Client and Internal) on a weekly basis; distributed EDGE Startup Checklist on a bi-weekly basis

Compiled and distributed monthly SAP Hours report for all PM's

Provided MSPS SME assistance as needed

Streamlined Symantec client reporting through automation

Managed Russian Localization Project on the GM Symantec Account utilizing skills in MS Project, risk management, scoping, configuration management, and release management (following PMP process)

Managed and prioritized all customer development requests to ensure completion on time

Managed workload and assignments for all onshore and offshore team members

Ensured company standards, processes, and tools are utilized on all development tasks to achieve project success

Created and presented weekly project statuses to the client’s senior leadership team, including Variance Analysis, and Metrics Analysis.

Provided performance feedback for all onshore and offshore team members

Provided cost modeling for all customer requests; delivered project on time and under budget

Executed the project-related processes according to the Global Applications Delivery Quality Management System (GAD QMS).

Maintained Project Documentation - Develop, produce and maintain project plans. Identify, prioritize, and analyze project change controls.

Captured and identified project issues and risks. Track, report and communicate to team members and stakeholders. Updated risk management plan.

Coordinated the Estimating Process; worked with team to ensure accurate and dependable estimates. Use estimates to develop schedule timelines. Including documenting assumptions and constraints.

Prepared monthly Project Status Reports for management, including Variance Analysis, and Metrics Analysis.

Managed work using the EDS CMMI Level 4 Processes, following GAD/QMS process criteria to ensure the project plan was met. Partnered with EDS Account/Sales teams to identify new business opportunities and responding to Request for Proposals

EDUCATION

BBA, Baker College (Marketing/Management)

Graduated with honors

May 1998

Mott Community College

Applied Science (Paralegal)

September 1990-May 1992

Software/Technical Skills

Tableau, Microsoft Excel, SharePoint, InfoNav, Microsoft Office Suite, Acrobat Professional, Microsoft Visio, PowerPoint, and Live Meeting/WebEx, OrgChart

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