TIMNA OBERHOLZER

CURRICULUM VITAE

*. PERSONAL DETAILS

SURNAME: OBERHOLZER

NAME: TIMNA

ID NUMBER: 930-***-**** 084

NATIONALITY: SOUTH-AFRICAN

DATE OF BIRTH: 23 MAY 1993

GENDER: FEMALE

MARITAL STATUS: Single

DRIVERS LICENCE: Yes CODE: B

LANGUAGE(S): AFRIKAANS & ENGLISH

PERSAL NO: none

HIGEST QUALIFIQASION: Gr 12 SENIOR CERTIFICATE

2. CONTACT DETAILS

RESEDENTIAL ADDRESS:

MOREWAG PLACE NO 3, ELANDSPOORT PRETORIA WEST

POSTAL ADRESS:

MOREWAG PLACE NO 3, ELANDSPOORT PRETORIA WEST

TELEPHONE NUMBER:

084-***-**** (CELL)

EMAIL: adbdzq@r.postjobfree.com

3. EDUCATION AND TRAINING

NAME OF QUALIFICATION INSTITUTION (YEAR)

National Senior Certificate High School Centurion 2011

4. EMPLOYMENT HISTORY

POTITION:

Customer Assistant MUSICA KOLONADE

PERIOD:

2nd July 2012 TO 28 May 2014:

Main Function (s)

Customer assistant cashier

DEPARTMENT HIGHER EDUCATION

PERIOD:

11 May 2015 to 18 June 2015, 11 August 2015 to 18 August 2015

Main Function(s)

Examiners Assistant

MADEIRA FOOD COURT: PRETORIA-WEST BARCELOS, MILANEZA, FISSHOP, OLIVE LOUNGE

1ST September 2016 – Supervisor and promoted to Manager on 5th April 2017 to

November 2017

MAJESTIC MOTOR SPARES 15 JAN 2019 TO PRESENT

MAIN FUCTION: HEAD OF TELESALES ADMIN DEPARTMENT ADVERTISING AND GENERATING NEW LEADS FOR THE COMPANY

MAKING SURE WE APPEAR FIRST ON GOOLE PAGE SEARCHES

SENDING OUT MY SALESMAN QUOTASIONS

KEEPING TRACK OF OUR FIGURE AND TARGET

5. WORK RELATED EXPERIENCE: Musica

STOCK CAPTURING

Being able to fill in way bill’s

Checking seal numbers of any in corrections

Checking stock quantity that was sent

Capturing carton numbers on the JDA system

Communicating with manager for an inaccuracies

JDA SYSTEM LOOK UP Stock availability in country

Keep track of stock transfer

Daily price change and print them

Balance stock levels

STANDARD OPERATING PROCEDURE AND OTHER RELATED RETAIL INFORMATION

Standard operation procedure was given to us by the manager ever Wednesday it training we get to do certain things within the working place so that you know how to deal with certain scenarios and if any inaccurate thing happens on witch you receive training you get disciplined by either a warning and or a disciplinary hearing .

STOCK LOSS ACTION PLAN

We have a lot of stock loss during the December festive season in January after we have done stock take and we are over the target of stock loss we have to implement a stock loss action plan on with all of the colleges have a say on hoe we would handle stock loss and hoe we could prevent it, that were we start keeping track on all new stock and high valued items on the floor and to be more visual for blind spots in the store .

Every Tuesday we would do stocks takes on gaming and new DVD and CD releases as well as high valued merchandise and then send it to HR and our Area Manager July Mabona

CASHIER

I was a cashier as well as it is one of the main task 2 personal a day is every day, when working on the till we have a whole list of SOP’s to keep in mind, like to check the signatures of the credit cards and also if someone uses a RCS card to ask for an ID . when it came to pushing sales you had to make sure the client got the full MUSICA experience so to small talk with the client wilts ringing up their merchandise you always ask did you find everything you are looking for always acknowledging that you are busy at the till and must not keep other customers waiting and if so, you have to step away from the till to fetch an item just to inform the line that you are doing so.

DATA CAPTURING: (DHET)

Capturing of Examiners/Moderators claim form and then organising them alphabetically, answering phone calls related to the claim forms if necessary calling the Moderator/Examiner if there is discrepancy and not enough evidence are attached to claim forms. Manually doing the calculations of claims before it’s done on the system to for come any inaccuracies before sending the claims to Department Finance at 123 Francis Baard Street.

Responsibilities: Supervisor – Madeira Food Court

Daily Stock Count

Capturing of Count Sheet on System and completing variants report giving and investigating shortages – micros system and gaarp (pos. system)

Allocating required stock for the day for each shop completing check list with amount of stock allocated.

Gave Feedback to the Store Manager on stock count, shortages and investigation reports.

Inform Store Manager regarding Staffing problems.

Attended to Customer Queries and Complaints.

Applying Policies and Procedures as per training/compliance to OHS Act.

End of the Monthly Stock Count and rearrange Store Rooms.

Managerial Duties: - Madeira Food Court

Administrative Duties: Filing of previous day cash up reports, Sales Report of

Previous day ext.

Placement of orders to suppliers.

Count float with each cashier.

Weekly meetings with staff about complaints both customer and staff.

Training of new staff (all departments).

Stock Count Weekly and Monthly.

Kept the owner up to date with any irregularities in the shop.

Petty cash and change box checked daily.

Authorised to Void mistakes on system which cashiers have made to be noted on

the end of day report.

Made sure the stores were up to date with Health and Safety regulations.

Monthly Meetings with owners regarding their concerns of the stores.

Telesales administrative officer- Majestic motor spares

Administrative Duties: Filing of previous day cash up reports, Sales Report of

Previous day ext.

Weekly meetings with staff about complaints both customer and staff.

Training of new staff (all departments).

Posting of advertisements of stock on various platforms.

Printing sales leads and giving them to the salesman to complete

Setting up targets for each salesman to achieve.

Emailing quotes to clients.

Calling clients and following up on assistance dealing with complaints

Phoning agents to compare prices

6. PERSONAL ATTRIBUTES & COMPETENCIES

Communication skills:

1. communicating with staff in order to split work load

2. Answering phones and calling other stores

3. Writing emails to HR when someone was short on the till and also be able to order

Inactive stock for clients.

Problem solving

1.Being able to help a customer with a faulty product to exchange or refund the

Product

2. To return batch of stock that was scanned wrongfully to the store

Interpersonal relations

1.I build a very close bond with regular customers and always tried to satisfy in all their needs.

2.I am able to maintain a professional relationship with my colleges remembering

not to mix my personal life with my work life.

Knowledge

1. MUSICA Code of conduct

2. National conduct Policies

Able to work extended periods of time

Ability to function independently and as part of the team

1.When going to training always competed with other team members and listened

intensely to each team member and learned from each other

2. Being able to do task within the shop without being ask to do so (cleaning,

Merchandising and ordering stock for customers).

8. REFERENCES

NAME&SURNAME: NARDUS SWART

POSITION: MANAGER

MUSICA KOLONADE

(STORE) : 012-***-****

NAME&SURNAME: SANDRA MURUGAN

POSITION: HR MANAGER OF REGION

TEL: 011-***-****

FAX: 011-***-****

CEL: 082-***-****

NAME & SURNAME: CELIA DE BEER

POSITION: ADMINISTRATIVE OFFICIAL

TEL: 012-***-****

NAME & SURNAME: AMILIA POOLMAN

POSITION: Director: Finance of Higher Education and Training

TEL: 012-***-****

NAME & SURNAME: CINDY

POSITION: OWNER

MADEIRA FOOD COURT

TEL.: 012-***-****

e-mail: adbdzq@r.postjobfree.com

NAME & SURNAME: CARINA VAN ZYL

POSITION: OWNER

C CLEAN

Tel: 082-***-****

NAME & SURNAME: OCKIE DU PREEZ

POSITION: MANAGER OF TELESALES

MAESTIC MOTOR SPARES INTERNATIONAL

TEL.: 083-***-****

e-mail: adbdzq@r.postjobfree.com

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