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Bhawna Bhatt

Contact: 701*******/ 887-***-****

e-mail: adbdot@r.postjobfree.com

Objective

Looking for an opportunity where I can utilize my knowledge and skills for which I would be able to deliver to the best of my ability.

Professional Summary

• A keen planner, strategist & implementer with demonstrated abilities in undertaking the administration task, handling the team of more than 25 employees.

• Expertise in managing (with profit responsibility) the given region, customer service, Customer centricity and team management.

• Extensive experience in consistently raising sales and profitability for the company by planning and implementing sales strategies.

• An effective communicator to connect with individuals and establish trust building relationship positioned me to thrive in this challenging role.

• Demonstrated track record of successfully managing team, accepting challenges and achieving targets. Key Competencies Educational Qualifications

• Communication and

Interpersonal skills.

• Positive & Hardworking.

• Team leadership.

• Restorative & Innovation

• Flexible & Open Minded

• Sales Management

Post Graduation

PG DIPLOMA : Sherlock Institute of Forensic Science, Delhi (May 2014) Graduation

B.Sc from Lucknow University, Lucknow ( 2007-2010) Other Courses

Advance Diploma in Computer application (2008)- NICT, LUCKNOW Specialty Areas Professional Experience(Reverse Chronological Order)

• Customer relationship.

• Team leading &

management.

• Process Improvement

• Relationship building

• Training and Recruitment

QUALITY ANALYST- INDIABULLS VENTURES LIMITED, MUMBAI (Feb 2018- till date )

• Monitoring calls on daily basis & providing feedback to the sales officer to improvise the sales and quality of calls.

• Driving the calibration sessions.

• Conducting training sessions to the sales officer to get the sales strategy.

• Preparing scripts to provide a better way to deliver it to the customers with rebuttals to handle the odd queries.

• Part in initiation of Chatbot Process.

• Driving the Process Improvement Initiatives to increase the sales opportunity & feasibility.

• Retaining the customers via call to avert the business loss. 2

• Part of escalation desk to handle the Case Management Process.

• Audited the verified documents uploaded by the customer via app. Centre Manager –GOLD’S GYM (F2F Fitness Pvt. Ltd. ), LUCKNOW (Oct. 2010 to April 2015)

• Recruiting, training and supervising the new staff to upgrade in the system and maintaining staff schedules.

• Handling the escalated customers.

• Coordination with corporate for the association and sponsorship via e mail.

• Organising & handling fitness activities and programmes to enhance profitability.

• Managing budgets & keeping statistical and financial records.

• Maintaining customer service standards.

• Directing the development and implementation of the sales strategies

& setting the sales target of every month.

• Introducing more of the prospects in the club without the loss of existing customer by the cold calling process.

• Checking the gym equipment maintenance and repair work and update them periodically.

• Planning advertising & marketing activities for the introduction of more potential customers in the system.

Personal Details

DOB: 29th June, 1989

Blood Group: B+

Height: 5ft 6 inches

Nationality: Indian

Language Skills

Able to read, write and speak

English, Hindi

Hobbies Achievements

• Music.

• Fashion, style & knowing

more about current fashion

trends.

• Playing games

• Singing

• Reading Books

• Watching You Tube

Employee of the Month- GOLD’S GYM (MAY 2011 )

Employee of the Year – GOLD’S GYM ( MARCH 2012 )

Contact Details

Permanent Address – C-158,

Sec-E, Ravindra Garden, Aliganj,

Lucknow-226024

Present Add : Room No. 11, 1

st

Floor, Shagun CHS, Society No- 36,

, Four Bungalows, Old Mhada,

Andheri West- 400053

3

BHAWNA BHATT MUMBAI

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