Gretchen Raulerson

Experienced clerical

*** *** ***** *****

Brandon FL 33510

● Tel: 813-***-****

adbd41@r.postjobfree.com

Objective:

Multifaceted career oriented individual seeks employment in the administrative/customer service field where my analytical, excellent communication and problem solving skills can help a company grow and become more productive. The ability to manage my time effectively and prioritize has helped me be successful throughout my career.

Employment History:

Sage Cleaners-

Customer Service Rep.

07/2018- Present

Handle all customer's concerns regarding their account, with a positive attitude and a friendly smile. Strong attention to detail and inventory control. Assist managers where needed. Daily reconciliation of all monies received. Answer phones and direct calls to the appropriate person.

General RV-

Parts counter sales/customer service

10/2014-11/2015

As part of the opening team to this new RV dealership, responsibilities included vendor communications, inventory control, customer service, stocking shelves, sales, cashiering and daily reconciliation of all monies received. General office duties including answering multi-line phones.

Kenworth of Central Florida- Warranty Administrator/ Service Writer 12/2008-3/2013

Duties included handling customer concerns regarding fleet, process payroll for dealership, accounts receivable, process credit applications, field customer satisfaction calls, data entry and filing. Submit all warranty claims per Kenworth policy.

Sterling Trucks of Tampa- Warranty Admin/ Accounting 07/2004-9/2008

Process all warranty related items, Cashier and Accounting to ensure accurate and timely records concerning cash flow. Accounts receivable and also process all credit applications for the dealership.

Stadium Lincoln Mercury- Warranty Administrator

11/2003-6/2004 Process high volume Data entry. Submitting warranty claims and posting monies to the correct accounts. Assisting manager in general office duties. Monitor phones and directing calls to proper area. Filing. Cashiering.

Courtesy Lincoln Mercury- Warranty Clerk 7/2002-10/2003 Certified Ford warranty administrator. Submit warranty claims to Ford Lincoln Mercury, Kia and Isuzu. Answer multi-line phone system. General office duties including filing, computer, cashing out customers and assisting others in the office as needed.

Certifications:

4/2003- Ford Warranty Certified

3/2000- Assertive Communication Skills for Women.

7/1999- Franklin Covey time management and productivity for professionals.

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