PROFESSIONAL VALUE OFFERED

A result-oriented Project Coordinator with good management skills and 3 years of project management experience. Detail oriented; Can multi-task & complete deadline sensitive task efficiently and promptly.

Possess strong academic and practical experience in project planning and evaluation, risk management, documentation management, scheduling meetings etc.

Have a good practical knowledge of stakeholder management, forecast, Change management, resource and strategic planning. Can type 40-45WPM.

Working towards my PMP certification. Ready to relocate, authorized to work anywhere in Canada.

TECHNICAL SKILLS

Computer Software: Primavera P6, Trello, Power user of Microsoft Office, ERP Systems, Jira, Adobe

ACADEMIC CREDENTIALS

International Business Management May 2017 - Jan 2018

Centennial College, Toronto, Canada

Project Management May 2016 - Dec 2016

Sir Sandford Fleming College, Peterborough, Canada

Bachelor of Computer Science Engineering Aug 2010 - Apr 2013

Bangalore University, Bangalore, India

PROFESSIONAL EXPERIENCES

Complaints Coordinator, Motion Concepts, Toronto. Mar 2018 - Jun 2019

Created new customer complaint service flow which reduced the wait time in half for complaint processing. Processed complaints according to FDA and Health Canada regulations. Maintained all data’s in Microsoft Dynamics (ERP system).

Follow up with manufacturers regarding status of investigations and check whether corrective Actions were implemented as necessary. Receive, log, review and investigate adverse events/adverse reaction complaints as necessary and write audit reports for FDA/Health Canada.

Successfully implemented 4R method in quality department. Assisted complaints manager in trending complaints data and generating KPI’s to determine Quality risks, and suggesting improvement based on this data.

Code assigned RMA invoices and ensured timely approval by appropriate employee. Created monthly financial statements on returns and analysed variances.

Coordinated with engineering department for root cause analysis of complaints, initiated appropriate preventative actions. Conducted internal audit for proper maintenance of records.

Managed document control; SOP creation, document revisions, publish, archive and storage. Provide training to employees according to the corrective actions created.

Project Coordinator, Mphasis, Bangalore, India Dec 2013 - Apr 2016

Maintained all aspects of project lifecycle management. Created detailed project road maps, project plans, schedules, WBS and Project Gantt charts to monitor progress and key milestones.

Using Agile and Iterative Development SDLC principles, managed new features for user registration and authentication for mobile banking application. Interacted and maintained stakeholders in accordance to RFx and deadlines.

Acted as a liaison for delivery and service team for support service. Created project process flow, gating, schedule, and swim lane documents to support socialization of application changes and enhancements.

Managed project portfolio in terms of schedule, project budget/forecast and financial reporting to senior management. Produced minutes, project charters, statement of work (SOWs) and business requirement documents (BRD).

Tracked progress and made recommendations on action and issued log report, risks and mitigation plans. Coordinated change and risk management effectively for all the projects.

Completed final performance reporting, index and archive project records before handing off the completed product.

Gathered and documented business requirements for assigned projects, ensuring data accuracy and integrity using Microsoft tools like MS Project, MS Excel, MS Power point & Visio.

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