MAKYHA MOORE

*** ***** *** **** ******** Heights, Ohio 44143 216-***-**** adbbuk@r.postjobfree.com

SUMMARY

A highly accomplished and detail-oriented professional with extensive experience in accounts payable/receivable, accounting, phone management, reporting/analysis, payroll, document oversight, training, billing, and project management. Utilizes organization and interpersonal skills to streamline certification processes, maintain ledgers/financial reports, and negotiate contracts. Managed several projects from start to finish under strict deadlines to ensure the timely accomplishment of all identified goals and schedules. A dedicated and motivated producer who streamlines procedures to drive efficiency, analyzes project requirements to ensure efficient staffing/resource availability, and reduces expenses to minimize overhead.

EXPERIENCE

HEALTHCARE IT LEADERS

Lincoln Medical Center, Bronx, NY

EPIC: Ambulatory Consultant, August 2019

Created a workflow for medical office and assisted with scheduling of patients. Aided staff with workflow

questions and helped them thoroughly solve problems in Epic. Assisted physician on how to maneuver through

Epic, time management skills, orders and e-prescribe work-flow issues, printer problems, creating macros, smart

tools, communication management, LOS and follow up

ATE support for physicians and nurses on HIV unit supporting Ambulatory module.

Assisted clinical staff with personalization.

Registered and scheduled patients in Ambulatory Geriatric department.

Logged and submitted issues tickets to the command center

Worked directly with the physicians to mirror the physician’s routine to software.

CLINICAL PATH CONSULTING

Cambridge Health Alliance, Cambridge, MA

Epic: Revenue Cycle Analyst Consultant, July 2019

Optimized for Revenue Cycle HB, CDM and Claims, troubleshooting, workflow analysis, technical build and configuration, and

steady-state support. Researched problems provided solutions and assisted with projects related to Information Systems. Liaisons

between operations and information technology professionals

Communicated with clinicians, operational management, IT, and executive-level staff

Facilitated change management discussions, encouraged end-user engagement and clinical information system initiatives

Facilitated design sessions and obtain end-user needs for the configuration of clinical solutions.

Experienced in mentoring and providing knowledge transfer to other team members/client staff.

Demonstrated proficiency in Microsoft Office Suite

Supported and participated in the research, planning, installation, configuration, testing, troubleshooting, maintenance and

upgrade of applicable systems.

Analyzed and evaluated present or proposed business procedures or problems to define data needs

ECCO SELECT

UH St John’s Westshore Hosp, Westlake, OH

Allscripts: Activation Consultant, Mar-May 2019

Provided just in time training to facility resources, thus reinforcing prior education and training. Provided support for the right

clinical and operational process behaviors as part of the go-live process. Provided one-on-one guidance with physicians, nurses, and

other staff to assist with questions or procedures. Identified and resolved issues to client staff. Maintained a flexible, calm

demeanor. Acted as a point of escalation contact.

Coordinated resources, preparing appropriate communications before and after the meetings, and owning the project

schedule for zone

Created documents for go-live process

Provided exceptional customer service to the client to ensure seamless go-live

Exceeded all client requests and alerted management of issues or concerns that required escalation

Interacted with various hospital departments and physician’s offices to effectively allocate resources

Used effective service recovery skills to solve problems or service breakdowns when they occurred

Provided professional and constructive environment for communication across units/departments and resolves operational

Issues

HEALTHCARE IT LEADERS

Munster Pediatric Cardiology, Munster, IN

Epic: Ambulatory Consultant, May 2018

Provided side-by-side go-live support for all users within assigned department. Trained the staff in the assigned support areas in

using applications by being approachable and available. Assisted the project team with identifying and reporting standard workflow

or application issue. Participated in daily issues meetings, report back outcomes, and distribute daily communications, tip sheets, to

implement the changes. Helped end-users follow client workflow. Stayed with end-users as they learned the process. Available to

end-users and proactively approached end-users to engage them in the learning process

Trained Patient Service Representatives with registration, check-in, check out, and handling of patient’s chart accordingly.

Reviewed implemented MyChart options with users and what to present to the patient.

Assisted physicians and medical assistants as needed with the input of visit information and placing orders.

Assisted with Workqueue & Inbasket according to workflow.

Troubleshoot, resolved issues, and placed tickets.

Assisted with Workqueue /Inbasket/DAR Report updates.

FEDERAL MARINE TERMINAL, Cleveland, Ohio

Traffic Coordinator, 2018-2019

Managed a warehouse from anywhere between 35-50 employees. Responded to pick-up requests from carriers to pick up loads. Input manifests into system of ships. Assisted checkers (warehouse loaders) in identifying cargo as needed. Supported other traffic office employees as needed. Assisted with workforce training curriculum. Managed dispatch and logistics calls and recorded messages. Oversaw customer billing for storage. Ordered office supplies. Prepared daily and monthly reports for general manager as needed. Checked drivers in and out when picking up cargo.

Functioned as unemployment contact and answered all inquiries regarding employment for warehouse employees.

Coordinated payroll for warehouse employees only.

AMJ CONSTRUCTION, Cleveland, Ohio

Controller, 2010-2017

Oversaw all activities in accounts payable and receivable (QB). Reviewed GL for coding accuracy. Reconciled all bank and credit card accounts. Identified delinquent accounts and forwarded to administration for collection. Negotiated contract terms and pricing with necessary sub-contractors for larger projects. Created financial reports for owners in Excel, including cost analysis. Produced contracts, forms, and any other document related to business. Held monthly safety training classes. Implemented procedures to track progress and material usage. Reviewed and processed payroll.

Audited and reduced expenses, minimizing monthly overhead by 20%.

Analyzed project requirements to ensure efficient staffing and resource availability.

Consistently evaluated and improved all aspects of business.

Researched and streamlined process to obtain all necessary certifications and licenses.

WELTMAN, WEINBERG, AND REIS, LPA, Brooklyn Heights, Ohio

Legal Clerical Specialist II, 2008-2010

Supported attorneys and managers in all administrative tasks. Sorted mail and delivered to appropriate parties, as well as answered phones. Generated and mailed notices and subpoenas. Processed receivables in QB. Negotiated payment plans to settle delinquent accounts. Trained all clerical staff.

Oversaw filing and implemented filing system for ease of access.

ADDITIONAL EXPERIENCE

CNAC FINANCE, Bedford, Ohio, Administrative Assistant, 2006-2008. Processed accounts payables and receivables. Managed daily reconciliation of cash. Supported title department when necessary. Assisted in calculations of commissions and payroll processing. Performed various administrative tasks. Composed emails and memos for staff. Generated new marketing ideas. Served as executive assistant to GM.

JACKPOT GAMING, Cleveland, Ohio, Bookkeeper, 2004-2006. Handled all activities in accounts payable and receivable. Produced varieties of financial reports and oversaw financial planning and budgeting. Managed daily reconciliation of bank accounts. Created invoices in QB. Led site visits and pre-event meetings with clients to discuss all aspects of event and identify areas of concern. Oversaw distribution of payroll. Coordinated events and ensured execution of services.

EDUCATION

INDIANA WESLYAN, Independence, Ohio

2018 - Present

COMPUTER SKILLS

Epic, Allscripts, Microsoft Office Suite, Windows 10, QuickBooks, Expert Pay

Contact this candidate