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Customer Service Assistant

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
January 16, 2020

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Resume:

K

Zama Patience

Malevu

EDUCATION

**** *** **** ** *** Rosary Secondary School

National Senior Certificate

Geography

Dramatic Arts

Mathematical Literacy

Life Orientation

IsiZulu

English

Tourism

2011-2015 University of KwaZulu Natal

Bachelor of Arts : Media Studies and Psychology

WORK EXPERIENCE

2019.04-2019.07 Call Centre International (CCI)

Inbound Call Centre Customer Service Agent

Obtain client information by answering telephone calls; interviewing clients; verifying information.

Determine eligibility by comparing client information to requirements.

Establishe policies by entering client information; confirming pricing.

Obtain client information by answering telephone calls; interviewing client; verifying information.

Determine eligibility by comparing client information to requirements.

Establish policies by entering client information; confirming pricing.

Track and check status of previously filed claims 2016.06-2016.09 International Citizen Services (ICS) Community Work Volunteer

Teaching Assistant to Grade 5,6 & 7 at Malubana

Primary School for English, Life Orientation, Social Sciences & Physical Education

Partnered with the Choice Trust Organization to host a community day.

Home Visits to HIV patients and gave guidance on taking medication and advise teenagers about the

importance of sexual health.

Recruiting future International Citizen Services Volunteers

Compiling written reports and taking pictures of the projects

Ensuring the signing of the consent form

Classes on personal hygiene, look for sponsors to assist with sanitary towels and toiletries

REFERENCES

Rebekah Harrisanker

Supervisor / Trainer

Call Centre International

(031-***-****

Miss Sebenzile Mkhize

Placement Coordinator

Zoe-life/ICS

(031-*******

Miss Nikki Cook

ICS Hub Coordinator

International Citizen Services

(031-***-****

Phone

073-***-****

Email

adbblt@r.postjobfree.com

Address

36 Risingfield Road, Summerfield

Montclair 4162

ABOUT ME

Female

Born - 19992/06/02

South African

IsiZulu and English Speaking

SKILLS & ABILITIES

Microsoft excel, MS

PowerPoint and MS

Word

Public Speaking &

Technology skills

Interpersonal &

Communication skills

Organizational Ability &

Time Management

Planning Skills &

Written Expression



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