Over ** years in Quality Management, Operations, Engineering and some Consultancy.
Lean Six Sigma Management
Research and Evaluation
Customer Surveys and Improvement
Root Cause Analysis
Skilled senior management advisory and support
Directed the ISO 9001 preparation and certification for ITT Systems
Expert in cost savings and lean initiative
Advanced skills in troubleshooting and problem solving
AECOM Appreciation Award
CSA Cost Saving Award
Kuwait University Performance Award, twice
Education and Training
Bachelor in Electrical Engineering, University of Tennessee, Knoxville, TN USA 1986
Certified ISO 9001 Lead Auditor
Certified Green Belt (Lean Six Sigma )
Project Management Professional Trained
Negotiation and Conflict Resolution
Other Skills and Info.
US and Middle East experience
Trilingual (English, Arabic and French)
Kuwait Gulf Oil Company (KGOC) (Kuwait) Nov 17 to Present
Management Support Engineer
Support various Leadership Committee projects / activities and the Quality Assurance Team's roles in ensuring compliance with various regulatory, local and international requirements.
Provide consultancy opinions in cooperation with Legal Affairs Department regarding Joint Operation matters with the Saudi partner.
Lead the efforts in renewing & upgrading ISO 9001:2015 certification in November 2018.
Reviewed and recommended applicable solutions regarding unsettled consultancy contracts.
Acted as the focal point with IT and Deloitte for preparing and getting ISO 27001certification.
Initiated and reviewed Requests for Proposals' Statement of Work for various service contracts
Evaluated existing processes, performed audits and gap analysis for improving performance, enhancing productivity, quality of service and customer satisfaction.
Initiated some processes, and worked on others for review and approval. Processes covered direct and support for the following areas: Assets Management and related functions to both Khafji and Wafra Joint Operations (Partitioned Zone between Kuwait and Saudi Arabia), Management Support, Finance, Human Resources, IT, Services, Contracts, Panning, Government & parliament Affairs, Public Relations and all auditable processes.
Mabrook Hotel Supplies (Kuwait) Feb 16 - Oct 17
Initiated and maintained a Quality Management System for improving existing processes, to include; Factory, Installations, Warehouses and Maintenance operations.
Lunched a communication initiative among various sections (Factory, Installations, Warehouses and Maintenance) which increased production and overall service delivery time by 20 %.
General Dynamics Information Technology (GDIT) (Kuwait) Feb 11- Dec 15
Senior Supplies Quality Control Manager
Assisted process owners in sorting and classifying various army supplies, salvaging tens of millions of dollars in reusable assets.
Worked closely with the PM team and ensured contract’s requirements are delivered.
Analyzed customer satisfaction data, identified / pinpointed issues and made actionable recommendations to enhance production efficiency.
CSA Ltd. (Kuwait) Mar 10 - Feb 11
Quality Control Operations Manager
Assisted the department Quality Manager and ensured over 8000 employees are providing top quality services.
Directly managed 10 quality professionals with a wide range of client support functions.
Coordinated and directed activities to include training and departmental quality control inspections.
Managed the customer satisfaction program for internal and external improvement.
AECOM / AGS, Taji National Depot (TND), Track Directorate (Iraq) Feb 08 - Dec 09
Production Engineer / Quality Manager
Successfully managed a team of 25 quality professionals in 4 sections, including product (QC), process quality (QA), technical library and calibration lab.
Generated standards to build a level 5 maintenance depot.
Commissioned and maintained 13 facilities that included heavy maintenance equipment.
In coordination with production control, developed material request orders (MROs) procedures, and technical estimation for hours required to perform the established process flow.
Worked on developing depot maintenance work requirement (DMWR)'s equivalent and other technical data to perform repair operations.
Assisted project manager and contracting office in the preparation of subcontract agreements.
ITT Industries, Systems Division (Kuwait) Feb 05 - Feb 08
Quality Systems Analyst
Worked with a team of analysts on the US Army Global Maintenance and Supply Services (GMASS (APS5 Now)) contract to maintain the QMS and coordinate ISO 9001:2000 compliance.
Used the Value Stream Analysis to analyze and reduce the cycle time for equipment repair, by finding opportunities for improvement and provided feasible recommendations.
CSA Ltd. (Kuwait) Jan 00 - Feb 05
Lead Biomedical Tech. / Quality Auditor
Initiated and maintained the QMS and ISO 9001 certification.
Supervised and managed the Army Bio-Medical shop as an independent function within the Medical Supply & Services Branch with a team of technicians.
Developed maintenance schedules and plans, wrote department Standard Operating Procedures and Internal Work Instructions.
Kuwait University, Faculty of Medicine (Kuwait) Apr 95 - Jan 00
Set specifications, evaluated and worked in depth on biomedical and computer based equipment.
Lead the Human Patient Simulator project, which was used to train student doctors.
Abbott Laboratories (USA) Apr 88 - Mar 95
Design Support / Manufacturing Engineer
Supported the production factory for X-Systems blood analyzers.
Evaluated and modified circuit boards and electro-mechanical subassemblies and their testers for various types of biomedical equipment.
Personal: U.S. Citizen, fluent in Arabic (Lebanese), English & some French.