Niyas Noonhi Ebrahim
Front Desk Supervisor cum VHC Reception manager (Wellness Health Center)
BIRTHDATE: MAY 14, 1992
GOOD AND ACTIVE LISTENER
FLEXIBLE AND DEPENDABLE
SKILLED GROUP AND DYNAMIC ACTIVITIES
PLAYING FOOTBALL & CRICKET
EXIT 29 ABU NAHKLAH SALWA ROAD NEAR AQUA PARK
MOBILE NO: +974********
3 TIMES EMPLOYEE OF THE MONTH
VICHY CELESTINS SPA RESORT
IATA, CRS, TRAINING COMPLETION PROJECT ASSIGNED AS CABIN CREW FROM SPEED WING COCHIN.
EMPLOYEE OF THE MONTH 5 TIMES IN DIFFERENT 5 STAR HOTELS
FRONT DESK SUPERVISOR cum VHC Reception Manager
VICHY CELESTINS HEALTH CENTER DOHA, QATAR (5*)
August 3, 2018 - Present
Recognized by supervisors as being most detailed-oriented in professional setting.
Provide effective service blistering to customers and meeting their needs efficiently.
Scheduled appointments for multiple service providers and processed payment transaction for client check out.
Answered, screened and directed inbound phone calls. Take verbal and written messages.
Maintained spa appointment calendar, organized health center practitioners and scheduled treatment/cure packages using Spa booker & opera software.
Handle general request for information and data; handle delicate situation, such as – patient requests, special needs, and complaints.
Creating the duty schedule for all employees accordance with operations
FRONT OFFICE SENIOR SUPERVISOR
CLUB MAHINDRA HOLIDAYS RESORTS& HOTELS (5*)
Checking the membership types and accordingly giving rooms
Checking availability, upselling rooms and Promotes hotels & resorts services
Check-in and Check-out procedures
Reports to General Manager
Scheduling the duties for staffs
Provide general administrative support
Filing and retrieving corporate records, documents and reports
Arranging rooms in SAP software
FRONT OFFICE EXECUTIVE
BEAUMONDE THE FERN COCHIN, INDIA (5*)
Supervising the housekeeping department and ensuring that all the items are there in the stock.
Attending to a visitor or customer present physically at office.
Providing information about the services and products of the organization.
Adhering to all safety procedures and keeping the management informed about any kind of unsafe situation.
Attending meetings and trainings as per requirement.
Responsible for conferring and coordinating with other departments.
FRONT OFFICE ASSISTANT
JK RESIDENCY KASARAGOD (4 *)
Attending all the incoming calls, responding to them and transferring the call to the appropriate department.
Responsible for greeting the visitors at the office, lounges. Registering their names and contact details.
Maintain the important documents, files, and records in an organized manner.
Providing assistance to the heads in the administration department.
BSC.THM (Tourism & Hospitality Management)
IATA (CANADA certified)
PLUS 2 & SSLC