Octavia Nomsa Malinga
Name of the company : Uptown Promotions
Position held : Senior Administrator( Supervisor)
Duties : Interviewing prospective promoters, answering phones, booking suitable promoters to execute promotion in retail outlets, ensuring that the promoter booked attend the required briefing and ensured that the promoters have completed booking sheet.
Duration : 2010Feb Till 2011 June
Reason for Leaving : Contract position
Name of the company : National Credit Regulator (HDC) Hoaeane debt counselling
Position held : Senior administrator in debt counselling
Duties : Consulting clients who are over indebted, who cannot afford to pay their monthly obligation, Monitoring transaction for different users, receive and verifying documents from the different sections, Handle new application forms and terminations and capture data on the system and print out all the faxes and statements of clients, preparing court orders documents for clients and handing out summons for non-compliant client.
Duration : 2011 July till 2013 December
Reason for leaving : Contracts position
Name of the company : Electronic Toll Collection
Position : Processing transactions operator
Duties : Manual Validation Operation at Electronic Toll Collection(ETC) from 5 December 2013 till to date
Achieve/ Exceed department targets and KPI’s.
Meeting daily Targets and Data capturing of all new transactions.
Verifying pre-process and manually verify Images.
Reporting incidents and Configure validation filters.
Retrieving ignored transactions.
Accurately retrieve, analysing and updating statistics
Compile daily, weekly and monthly stats.
Verification of evidence that will lead to an entry in the enforcement list.
Violation Processing Operator from 1 Dec 2014 – 13 March 2015
To render a professional general administrative support to customers.
Processing Invoice, Transaction Write off and MNPR
Processing financial adjustment on invoice when there is errors
Log and resolved cases on CRM (Customer Relationships Management) and accurately determined.
To handle all incoming and outgoing mail
Captured customer’s details verified and rectified on the Account management system.
Able to source information from E-natis
Follow the South African National Road Agency Limited (SANRAL) KPI’s. TCH, TMT, RTMC, VPC-Business Rule
Reason for leaving : Till to date
EXPERINCE IN QA
Receive Data from 2nd level support
Prepare audit sample using excel
Retrieve workload according to distribution list
Assess work using specific functions such as CRM,E-natis and MV application
Isolate and group the errors according to their case types
Consolidate the findings/results in the Audit Sample
Company name : Mary time Pharmacy
Contact : Mr Nabe Pharmacist
Contact number : 011-***-****
Company : Uptown promotions
Contact person : Gordon Griffs
Contact number : 011 484 -1414
Company name : Hoaeane Debt counselling( NCR)
Contact person : Thabisile Zulu
Company name : Electronic Toll Collection
Contact person : (Supervisor ) Lesego Konupi
Contact number : Phone +27-11-083-****
Name : Octavia Nomsa
Surname : Malinga
Gender : Female
Date of birth : 1979/04/30
Identity number : 790***-***-****
Home Address : 1903 Zone 9 Meadowlands/ Soweto
Nationality : South African
Contact numbers : 084-***-****
Email Address : email@example.com
Marital status : Single
Drivers licence : Yes (Code10)
Languages speak : English, Setswana, Xhosa and IsiZulu
Highest standard passed : Grade 12(Matric)
High School attended : Letsibogo Girls High
Subject passed : English, Afrikaans, IsiZulu, Biology, Geography and Biblical Studies
Year passed :1999
Aggregate symbol : “M” Senior certificate
Intuition : Vaal University of Technology (V.U.T)
Course : Psychology in human behaviour
Modules : First year and Second year
Limco Consulting &Computer Training College
Course : Business Communication, Report writing and Proposal writing
Modules : NQF Level 3 credits 5 ( with attached certificate)
Intuition : Blue Bridge Business &Computer Training
Course : Conflict Management in work place ( with attached certificate)
: Inbound call centre training, telephone etiquette, customer service and handling of grate caller and understanding customer’s behaviour
Name of Company : Mary Time Pharmacy
Position held : Pharmacist Assistant and Receptionist
Duties : Assisting patient who needed medication over the counter, answering phones, check the return stock, filling invoices and cash all the money they have made for a day and order all the stocks.
Duration : 2008 December till 2010 January
Reason for leaving : Contract Position