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Customer Service Operator

Location:
Johannesburg, Gauteng, South Africa
Salary:
10000 to 15000
Posted:
January 16, 2020

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Resume:

Curriculum Vitae

Of

Octavia Nomsa Malinga

Employment History

Name of the company : Uptown Promotions

Position held : Senior Administrator( Supervisor)

Duties : Interviewing prospective promoters, answering phones, booking suitable promoters to execute promotion in retail outlets, ensuring that the promoter booked attend the required briefing and ensured that the promoters have completed booking sheet.

Duration : 2010Feb Till 2011 June

Reason for Leaving : Contract position

Name of the company : National Credit Regulator (HDC) Hoaeane debt counselling

Position held : Senior administrator in debt counselling

Duties : Consulting clients who are over indebted, who cannot afford to pay their monthly obligation, Monitoring transaction for different users, receive and verifying documents from the different sections, Handle new application forms and terminations and capture data on the system and print out all the faxes and statements of clients, preparing court orders documents for clients and handing out summons for non-compliant client.

Duration : 2011 July till 2013 December

Reason for leaving : Contracts position

Name of the company : Electronic Toll Collection

Position : Processing transactions operator

Duties : Manual Validation Operation at Electronic Toll Collection(ETC) from 5 December 2013 till to date

Achieve/ Exceed department targets and KPI’s.

Meeting daily Targets and Data capturing of all new transactions.

Verifying pre-process and manually verify Images.

Reporting incidents and Configure validation filters.

Retrieving ignored transactions.

Accurately retrieve, analysing and updating statistics

Compile daily, weekly and monthly stats.

Verification of evidence that will lead to an entry in the enforcement list.

Transactional Management

EXPERIENCE

Violation Processing Operator from 1 Dec 2014 – 13 March 2015

To render a professional general administrative support to customers.

Processing Invoice, Transaction Write off and MNPR

Processing financial adjustment on invoice when there is errors

Log and resolved cases on CRM (Customer Relationships Management) and accurately determined.

To handle all incoming and outgoing mail

Captured customer’s details verified and rectified on the Account management system.

Able to source information from E-natis

Follow the South African National Road Agency Limited (SANRAL) KPI’s. TCH, TMT, RTMC, VPC-Business Rule

Reason for leaving : Till to date

EXPERINCE IN QA

Receive Data from 2nd level support

Prepare audit sample using excel

Retrieve workload according to distribution list

Assess work using specific functions such as CRM,E-natis and MV application

Isolate and group the errors according to their case types

Consolidate the findings/results in the Audit Sample

References

Company name : Mary time Pharmacy

Contact : Mr Nabe Pharmacist

Contact number : 011-***-****

Company : Uptown promotions

Contact person : Gordon Griffs

Contact number : 011 484 -1414

Company name : Hoaeane Debt counselling( NCR)

Contact person : Thabisile Zulu

Contact number : 060-***-****/ 011-***-****

Company name : Electronic Toll Collection

Contact person : (Supervisor ) Lesego Konupi

Contact number : Phone +27-11-083-****

adbbh7@r.postjobfree.com

Name : Octavia Nomsa

Surname : Malinga

Gender : Female

Date of birth : 1979/04/30

Identity number : 790***-***-****

Home Address : 1903 Zone 9 Meadowlands/ Soweto

Nationality : South African

Contact numbers : 084-***-****

Email Address : adbbh7@r.postjobfree.com

Marital status : Single

Drivers licence : Yes (Code10)

Languages speak : English, Setswana, Xhosa and IsiZulu

Education Qualification

Highest standard passed : Grade 12(Matric)

High School attended : Letsibogo Girls High

Subject passed : English, Afrikaans, IsiZulu, Biology, Geography and Biblical Studies

Year passed :1999

Aggregate symbol : “M” Senior certificate

Other Qualifications

Intuition : Vaal University of Technology (V.U.T)

Course : Psychology in human behaviour

Modules : First year and Second year

Limco Consulting &Computer Training College

Course : Business Communication, Report writing and Proposal writing

Modules : NQF Level 3 credits 5 ( with attached certificate)

Intuition : Blue Bridge Business &Computer Training

Course : Conflict Management in work place ( with attached certificate)

: Inbound call centre training, telephone etiquette, customer service and handling of grate caller and understanding customer’s behaviour

Name of Company : Mary Time Pharmacy

Position held : Pharmacist Assistant and Receptionist

Duties : Assisting patient who needed medication over the counter, answering phones, check the return stock, filling invoices and cash all the money they have made for a day and order all the stocks.

Duration : 2008 December till 2010 January

Reason for leaving : Contract Position



Contact this candidate