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Customer Service Manager, Clinical Coordinator

Beaumont, TX
January 15, 2020

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Karolynn Mitchell

**** ***** ******

Beaumont, Texas 77706



To be able to use my work skill set. I have been equipped with excellent communication and people skills. Looking forward to work in environment where I am able to gain knowledge, to have room for growth and to provide strong work ethic.

Summary of Qualifications

Committed to assisting others, and work well in a team environment.

Strengths: Highly self-motivated. Able to determine priorities and meet deadlines.

Ability to learn new concepts and skills quickly.

Skilled at multi-tasking work.

Outstanding knowledge in using a computer, printer, scanner, telephone, fax and copier.

Experience working in health care setting providing direct care to patients. Honest, dependable, organized, self-starter with excellent customer service skills who is able to assess client needs, make timely decisions, and to follow appropriate follow-throughs.


11/03/2014-09/22/2017 Call Center Rep and Manager, Supervisor Assistance (Full-time-Part-time)

Conns Corp Office- Beaumont, Texas

Managed and assist co-workers with handling escalated calls.

Faxed, emailed, document, copied, typed documents, and processed all paperwork in timely manner.

Multi-task with handling high call volume while providing great customer services skills.

Project coordinator, responsible for arranging all posted important job information around work place and organizing skills to have job done at a timely manner.

Inbound and outbound agent. Capable to provide customer with detail information about any account information, direct customers through steps of handling disputes.

Online chat agent, as well highly train to take over escalated calls (team lead).

05/2012-09/2014 Inotek Safety

General Foreman -Beaumont, Texas and Baytown, Texas

Operated under Exxon Mobile policy and procedures.

Able to check for any safety hazards, check paperwork before any work has begun.

Knowledgeable about all work permits and badges inside work areas.

Processed all paperwork and time sheets to our staff and report any changes or activities.

Organized all safety job task and speak to co-workers to keep our job a safe and injury free environment.

Able to fire watch, hole watch, and bottle watch under all OSHA requirement along with training that was provided.

Able to check all badges at entry that was inside a hole, make sure they had the right istc classes on badges. Was able to communicate with workers inside confined space and check out all workers once job was done or any in or outs.

Bottle watch was able to keep watch on the right psi inside bottle communicated with workers on job plan before work start. Checked all badges as well before work and made sure permits was in place before work.

Fire watch was able to check hot permit before work start. Check all badges and watched out for any debris, trash anything that was able to cause an unsafe environment. Was able to write out forms that was needed before hot work to check area and if any above work that was need to make sure all workers had the proper PPE on before work start.

01/15/2018-06/18/2018 Kelly Service

06/18/2018-Current Baptist Hospital

Clinical Coordinator –Beaumont, Texas 77701

Check patients in, and out.

Run insurance upon request and correct insurance information as needed.

Fax, copy and scan paperwork to its destination.

Print lab order/order entry for lab orders if needed. Ability to research information to help with correct lab draws.

Communicate throughout clinic if any assistance is needed.

Prepare paperwork for daily clinic.

Assist with vital signs if needed.

Update client information if needed, data entry. Able to navigate through systems. Multi-taking in a high volume pace.

Answer phone calls and assist with patient needs. Ability to have daily routine done at a timely manner. Communicate with staff to assist patients.

Organize with paperwork /documents, with client drop-offs.

Able to document actions and file paperwork as needed.

Schedule doctor and lab visits. Keep track of all patients’ prescription scan copies.



Certified Medical Assistance-Extern @ Riceland



Currently enrolled into school for process technology @ Lamarpa


Employee of the month.

Most recognized agent 2 consecutive months.

Expert on Microsoft office and networking.

Great communication, and leadership skills.

WPM: 49

Very strong listener.

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