James Walter

Cathedral City, CA *****

adbb4n@r.postjobfree.com

442-***-****

Work Experience

Health Center Manager

County of Santa Clara - San Jose, CA

October 2015 to Present

Appointed as Health Center Manager of Valley Health Center Downtown San Jose, operated by Valley Medical Center, County of Santa Clara. Assisted in the completion of the construction project, space allocation, furnishings, and equipment for this three story, sixty thousand square foot facility. Responsible for recruitment of staff and providers. Once opened, responsible for all day to day operations in partnership with the site medical director. As a federally qualified health center demonstrating a fully integrated model, the Health Center provides a myriad of services including primary care (pediatrics, family medicine, internal medicine), specialty care (podiatry, geriatrics, pain and addiction medicine, optometry), pediatric dental services, behavioral health, urgent care, and full ancillary support services including diagnostic imaging, laboratory, and full service pharmacy. Fully staffed, the Health Center employs approximate 150 staff and in excess of forty providers, with a budgeted 64,000 patient visits annually.

Key Achievements:

• Expanded the County foster care primary care program (the SPARK Clinic) into a comprehensive model, providing, medical, dental, and behavioral health support to children removed from their homes and placed in foster care

• Assisted in the development of the Post Acute Care Team, which provided ongoing care to patient not well enough to return home (or to the street) but not ill enough to remain in the acute in-patient setting

• Assisted in the development of the County Gender Care program Executive Director

HI-DESERT MEMORIAL HEALTH CARE DISTRICT - Joshua Tree, CA January 2012 to October 2014

Provide executive leadership for a Federally Qualified Health Center under the co-applicant model (a Public Center) with two clinic sites, a staff of forty, and 23,000 patient visits the first year. As executive director of community health, responsible for outpatient services beyond the FQHC including two specialty clinics, non-emergency transportation department, behavioral health, intensive outpatient program, and the District 340 B program.

Lead in the process of developing a new Health Center in an underserved area of Southern California including providing a Needs Assessment, program development, Board formation and completing a successful New Access Point application. Responsible for developing and implementing all Health Center programs and policies in compliance with the requirements of the Health Resources and Services Administration

(HRSA), the Federal Tort Claims Act (FTCA), the National Health Service Corps, The Joint Commission, and Patient Centered Medical Home guidelines. Reported to the Health Center Governing Board and the District Board of Directors. Key Achievements:

● Successfully converted a Rural Health Clinic system into a fully-funded 330 grantee

● Built effective partnerships with community based organizations to maximize resources

● Developed program strategy and staffing plans that resulted in consistent increases of productivity at clinic sites (growth of 35% over previous year)

● Developed administratively and fiscally sound strategies that resulted in full program implementation that included direct on-site provision of primary care, behavioral health, and dental services

● Applied for and obtained multiple grants that increased program offerings of the Health Center

Health Administrator

INLAND BEHAVIORAL AND HEALTH SERVICES, INC - San Bernardino, CA September 2007 to December 2011

As a member of the senior management team, responsible for the oversight of day to day operations of healthcare delivery in a three-site of a 501c3 non-profit Health Center with 60,000 annual visits.

Direct responsibility of all healthcare delivery systems including primary care, dental, obstetrics and pediatrics, and business operations that included billing, outreach, and front office operations. Key member of the "Grant Team" which included narrative development and program deliverables monitoring and reporting. Responsible for assisting in the preparation of Health Center reports including the UDS, the BPR, Service Area Competition, and all other HRSA-mandated reporting. Reported to the CEO. Key Achievements:

● Effectively managed a staff of approximately 60 within assigned departments

● Developed a comprehensive quality assurance and risk management program

● Assisted in obtaining multiple HRSA and foundation grants that increased program offerings within the Center

● Assisted in obtaining a state Women, Infant and Children (WIC) program on-site; the first non-County authorized WIC in site in over a dozen years.

Administrator

SEQUOIA PRIMARY CARE GROUP - Belmont, CA

January 2005 to March 2007

Assisted in the development of a new primary group practice in partnership with the local hospital; based in the greater San Francisco area. Direct responsibility of developing and implementing a practice model that expanded healthcare options in the area and served as a recruiting tool for primary care practitioners. Reported to Vice-President, Operations Key Achievements:

● Merged three existing practices into a new, cohesive group.

● Successfully recruited additional internal medicine and family practice physicians

● Assisted in the development of a new centrally located, state of the art practice site with 24 exam rooms and a fully integrated paperless EMR system. Office Manager

DESERT MEDICAL GROUP - Palm Springs, CA

2001 to 2005

Responsible for day-to-day operations of a family practice site contained within a larger group practice.

Responsibility for operations of a managed care family practice with three providers. Upon dissolution of the practice, assisted the remaining physician in developing his solo practice. Reported to the Vice-President, Operations Key Achievements:

● Routinely met productivity and budget goals

● Refined customer satisfaction strategies that markedly improved satisfaction scores

Administrator

FAMILY HEALTH CLINICS - Cathedral City, CA

1995 to 2001

Direct administrative responsibility for all operations of a group practice with two sites: a Medi-Cal provider in Cathedral City; and a Rural Health Clinic in Yucca Valley. Acted as the lead executive administrator for a medical practice that served the Medi-Cal population with two distinct service delivery systems. Effectively managed a provider staff of seven, and a support staff of 21. Responsible for all contract negotiations, physician and staff recruitment, program expansion, human resources functions, and cost reports, and basic accounting functions. Reported to the practice owner, an internal medicine physician.

Key Achievements:

● In partnership with the County of Riverside, Tenet Health Care, and the State of California, developed a "one-stop" model in Cathedral City that provided comprehensive services to care that included obstetrics, pediatrics, the Women, Infant and Children (WIC) program, and the Comprehensive Perinatal Services Program

● Navigated the practice out of a difficult and dire IRS situation (inherited from previous administrator) Education Positions:

Instructed the adult learner in medical practice operations, billing, back office procedures, and healthcare administration.

Institute of Business and Medical Technology, Palm Desert, California Desert Career College, Palm Springs, California

Meric College, Palm Springs, California

Milan Institute, Indio, California

Education

Western Governor's University

College of the Desert

August 1989 to June 1991

Certifications/Licenses

Center for Leadership Transformation, Stanford

Training in leading rapid organizational change

Primary Care Behavioral Health

University of Massachusetts Medical School

Groups

California Primary Care Association

National Association of Community Health Centers

National Rural Health Association

Additional Information

CORE COMPETENCIES

Visionary Leadership Partnership Development Staff Development Health Center Advocacy Strategic Planning Operations Board Development Public and Media Relations Fiscal Management Effective Communicator Budget Development Fund Development

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