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Executive Management

Valley Village, CA
January 14, 2020

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**** **** ****** ***, ******** Oaks, California 91360

661-***-**** HTTPS://

C-LEVEL LEADERSHIP: Healthcare, Program Management, Network Infrastructure/Operations/Strategy

Executive leader with experience in elevating corporate performance through skilled development, deployment and upgrade of enterprise-level software and IT infrastructure.

Proven turnaround expert with history of success orchestrating complex IT solutions that transform struggling organizations into thriving profit centers.

Proven EMR implementation expert for several hospitals. Revenue Cycle/billing implementation and management.

Experienced in managing multiple multi-million dollar projects including cost benefits/analysis, communications to executive committee, maintaining program status using multiple dashboards, writing new processes and procedures and optimizing existing ones based on current program needs, ability to translate technical language to layman’s terms for better communication, great ability to mentor current team members and build winning teams with new members.

Advanced expertise aligning technical resources with corporate goals, implementing solutions that reduce costs, improve productivity, mitigate risk and optimize business processes.

Talent for building and motivating elite IT and operational teams, consulting with executive leadership to translate business requirements into IT directives and managing stakeholder relationships.


Organizational Leadership

Change Management

Program and Project Management

Relationship Building

Extensive Business Knowledge

Financial Acumen

Cybersecurity knowledge

Core IT knowledge, Infrastructure and Ops

Risk Management and Accountability

Technical Experience

Revenue Cycle solutions Implementation and team management EMR implementations (Cerner, McKesson, Centricity, PICIS) Business Intelligence & Analysis Program/Project Management ERP Implementations ITIL Implementation and Training Disaster Recovery Data Warehousing Extensive Cloud Solutions Data Security Risk Management Network Infrastructure, Design & Implementation Telecommunications HIPAA Compliance eDiscovery Contract Negotiations Budget & Forecasting Cost Reduction DevOps AGILE & Waterfall Methodologies Regulatory Compliance Due Diligence Applications Implementation Helpdesk & Service Optimization Systems Integration


GLOBALUTIONS, Inc., Thousand Oaks, California 03/2014 - Present


Executive-level management consulting firm providing C-level interim position fulfillment, strategic planning, performance improvement and business process review. Most recent projects:

Consulting Director – Network Optimization Project and RFP worth over $175 MM, for Kaiser Permanente.

Interim CIO – Stabilize IT and Customer Support teams. Demonstrate ability to deliver on time and within budget to all of the existing and new customers and salvage relationship of major accounts in jeopardy. Reorganize Information Technology for efficiency, accuracy and customer support.

Executive Management Consultant – Lead a full Dynamics 365 ERP solution of over $2.5MM including external modules for Configure, Price and Quote (CPQ) using Experlogix and Professional Services Administration (PSA) using Kimble.

Interim COO/CIO – Led teams of business analysts, IT support professionals, developers (local and offshore), product owners and managers, professional services, and quality control specialists. Managed production line, warehousing, and inventory control. Served as key point of contact for customer relations. Directed 24-hour support desk. Developed new products and services based on client needs.

oRestructured Information Systems department; improved efficiency and introduced strong foundation for corporate expansion.

oImplemented Microsoft Dynamics CRM for sales team.

oRedesigned customer service and support procedures to keep up with rapid growth.

oIncreased revenue by establishing new pricing strategy and streamlining quotation process.

Assistant CIO, Huntington Memorial Hospital – Brought in to implement a Distributed Antenna System to deliver cellular access to a 10-building campus. Oversaw requirements definition, RFP generation, vendor selection, contract negotiation, facility construction and DAS design. Led project management of numerous complex IT implementation projects including:

oCerner upgrade for the entire hospital Integration of Cerner EMR with single-sign-on Imprivata solution ($1.75MM) Implemented single sign-on with roaming session solution, combining Imprivata, IGEL, Citrix XenDesktop and Windows embedded operating system for over 2,500 clinical users Improved risk management by introducing e-Discovery and legal hold system department-wide Improved data security by introducing Privileged Account Management system for superusers and vendors Migration of Exchange and Office on-premises to Microsoft Cloud with O365 Built strong relationships with oversight committee members and stakeholders to ensure funding for large-scale IT improvement projects. Achieved buy-in from physicians and nursing staff.

Executive Management Consultant, Integrity Health – Oversaw due diligence initiative; estimated current market value of hardware and software across 7 hospitals. Produced comprehensive report detailing estimated end-of-life and repurposing potential for all IT assets.

Interim CTO, Children’s Hospital Los Angeles – Brought in to develop a 3-year IT strategy. Led service desk, desktop support, network engineering, telecom, network administration, Citrix and mobile device support departments; over 120 people in my team. Manage technical side of Cerner implementation Led cloud implementation of Office 365 and Exchange for over 7,000 physicians and employees Saved over $500,000 in negotiating technology contracts with IBM, Microsoft, Wilcon, KeyInfo, Citrix, AT&T and Verizon Established solid IT infrastructure allowing research team to share data with other organizations Deployed more than 200 Workstations on Wheels (WOWs) integrated with Cerner EMR providing electronic medication administration as well as bedside documentation, scanning and barcoding for nursing staff. Redesigned infrastructure, upgrading existing core switches to CISCO equipment and ensuring solid support for hospital expansion. Introduced new internal communications system including voice, alarms and texting to deliver key patient information from central system upon request Led installation of 36-mile Dark Fiber ring connecting hospital research facilities, as well as disaster recovery co-location at several campuses, saving over $200,000.

Executive Management Consultant – Managed a comprehensive upgrade of a full oncology and radiology systems including hardware and software.

Assistant CIO, FTI Consulting – Played key role deploying multiple enterprise-level IT projects.

oSaved over $1.5 million in cell phone expenses globally by implementing Bring Your Own Device program to staff of over 4,200 across 48 offices in 26 countries.

oReduced help desk expenses by $2 million through comprehensive optimization; introduced Global Service Desk delivering 24/7 support to employees worldwide.

oLed 8-week technology review; delivered recommendations for restructuring operations, validating operational strategy, expand market share and secure market capital.

oAssisted company leadership in modifying bondholder covenants to secure capital infusion.

ANTELOPE VALLEY HOSPITAL, Lancaster, California 02/2003 to 03/2014

Chief Information Officer (CIO)

AVH is a 420-bed, Level II trauma-designated facility with 2nd busiest ER throughout Southern California.

Implemented enterprise-level IT solutions designed to reduce costs, improve healthcare services, and support a centralized, integrated clinic operations.

Led construction of 4-story cancer center; designed IT infrastructure with redundant power supply, disaster recovery and auditorium with cutting-edge audio-visual tech within 9 months.

Developed custom applications for employee annual review and compensation; electronic birth record management; surgery patient tracking and HR document management.

Implemented two EMR solutions using McKesson for the main hospital and PICIS for the ED ($10MM).

Implemented Patient Accounting solution.

Enhanced Revenue Cycle process with new patient accounting solution.

Implemented complete PeopleSoft HR solution ($2.5MM).

Implemented SAP SuccessFactors cloud deployment.

Implemented a new PACS solution (Carestream).

Implemented new McKesson CPOE solution for over 420 physicians ($1.2MM).

Implemented operations dashboard solution, giving CEO real-time information regarding all aspects of financial, operational, and clinical activities.

Assisted in the design and launch of a new 50-bed Women’s and Infants’ Pavilion with 15 NICU rooms.

Saved over $2.5 million by renegotiating contracts and eliminating redundant technologies.

Implemented cost-saving strategies that transformed the hospital from a $2 million loss each month to a net profit of over $500,000 per month.

Overhauled data center infrastructure significantly under budget, establishing a CISCO hospital-grade network ($4MM). Implemented data security measures and strengthened firewalls.

Designed ready-made clinic allowing new physicians to provide immediate patient services without need to establish new clinics.

WASHINGTON MUTUAL BANK, Northridge, California 12/2001 to 02/2003

1st. Vice President, Vendor Management

Recruited to develop and oversee vendor management group. Completed over 130 vendor-driven IT initiatives. Introduced new project management reporting process for internal and vendor projects.

Constructed new team from scratch; renegotiated $11BB IBM outsourcing contract with 10-year span, saving over $10MM.

Slashed project costs by average of $500,000 within 1st 8 months.

DAY SOFTWARE, Los Angeles, California 04/1999 to 12/2001

Vice President of Professional Services and CIO

Recruited to drive US market expansion. Established team of 70 application development and professional services personnel overseeing development of complex websites for global Fortune 500 corporate clients. Designed hardware and software solutions; communicated with C-level client executives. Managed team of over 150 consultants and developers throughout Europe and US.

Established robust vendor program implementing company software through certified partners.

Expanded company revenue through development of global processes.

Introduced 24 / 7 help desk providing support to customers and partners in five languages.

International Business Machines, Los Angeles, California 10/1995 to 04/1999

Senior Manager CRM/Telecom practices in the IBM Global Services group.

Developed a successful Customer Relationship Management (CRM) consulting practice specialized in the design, development and implementation of large Telemarketing and Call Center applications across the US Western Region and Latin America.

Engagements included:

Washington Mutual – New Call Center Solectron, Inc. – Merger and Acquisition First Security Bank – Implementation of a 300 + agent Call Center solution Pacific Bell – Implementation of a new CRM and Telemarketing Center solution Glendale Federal Bank – Implementation of a 150 seats call center Banco Inverlat (Mexico) – Initial design to develop and implement a World Class Call center Miditel (Mexico) – Developed an RFP to implement a new Customer Care and Billing system Banco de Venezuela – Develop an initial design for the first Call Center in Venezuela Alliance Blue Cross Blue Shield of Missouri – Provide support for the Year 2000 conversion Teleflora – Merge their two Call Centers City National Bank – Upgrade 1,500 PCs to include new banking and office software.

Applause, Inc., Woodland Hills, CA 06/1994 to 10/1995

Chief Information Officer

Reorganized the IS department to retrofit a 500-user network and migrate all systems from an AS/400 batch environment to a Client Server Open Systems Architecture. Accomplishments include:

Migrated all systems from an AS/400 batch environment to a Client Server Open Systems Architecture.

Implemented the complete SQL-to-Platinum suite of financial applications for approximately 90 users.

Developed and implemented an electronic catalog system increasing international sales by 60%.

Developed (in house) and implemented a new Sales Automation system, which increased revenues 26%, and reduced expenses by 50%.

Created a Demand Forecasting system.

Developed a Credit and Collections system to reduce AR to less than 2% of $130MM gross sales.

Implemented a Distribution Center solution to optimize operations; reducing workforce by 30%, doubling inventory turns and recover $300,000 investment in 18 months.

Moved of the entire computer system in a flooded datacenter after the 1994 earthquake in Northridge, relocating hardware and software in 3 days.

PRICE WATERHOUSE LLP, Los Angeles, CA 01/1990 to 06/1994

Senior Manager, Executive Management Consulting practice.

Responsible for the development of the Middle Market practice. Achieved sales of over $5MM in less than 12 months. Industries included Entertainment, Banking, Telecom and Manufacturing, Retail, Oil and Gas, Transportation and Merger and Acquisitions.


Master of Science in Information Systems

Bachelor of Science in Information Systems

Pacific Western University, Los Angeles, California

Bachelor of Science in Accounting

School of Accounting, Managua, Nicaragua


Master Certificate in Program Management: George Washington University

IBM-Certified Executive Program Manager: George Washington University

Certified Project Management Professional (PMP): Project Management Institute (PMI)

Project Management Educator: UCLA Extension

Consultant Educator: Price Waterhouse Consulting Boot Camp

Systems Management Methodology Certification: Price Waterhouse

System Development Life Cycle (SDLC) Certification: Price Waterhouse

AGILE and Waterfall methodology expert


Healthcare Information & Management Systems Society (HIMSS)

College of Healthcare Information Management Executives (CHIME)


English & Spanish

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