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Customer Service Executive Assistant

Wilmington, DE
January 14, 2020

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Bi-Lingual International Customer Service Specialist

Bi-lingual Customer Service Specialist with extensive experience in international business and logistics. Proficient in SAP, Microsoft Navision (NAV), Microsoft Office Applications. Experienced in shipping and receiving, order fulfillment, order tracking, and supply requisitions. Fluent in English and Spanish.


Bilcare Research, New Castle Delaware 12/2018 – 07/2019

International Customer Service Coordinator

-Ensure that a customer service agent is available to handle all queries and service requirements of customer located in Central America, South America and the Caribbean - Coordinate orders with production teams and ensure that all ordered products are delivered on time. - Address incoming queries from customers in person, over the telephone and through emails or company ticketing systems. - Offer productive solutions to customers to ensure that they are satisfied with the service and return for more. - Perform market research to decipher how the competition is faring and provide correlating reports. - Design, implement and track databases to track and report customer data. - Update customer information constantly.

Hygiena, a Warburg Pincus portfolio company, Wilmington, Delaware 10//2017– 08/2018

International Customer Service Specialist, Qualicon Diagnostics LLC

Primary International Customer Service Specialist for the Qualicon Diagnostics business, which contains a global portfolio of food safety testing products. Responsibilities include

o Ensure correct processing of all orders for Hygiena and Medical Packaging, including all Latin American, Africa, Asia, Middle East, Australia distributor orders

oFulfill customers' requests via e-mail, phone and live chat. Requests include pricing, shipping, item descriptions, order status, and technical questions

oComplete documentation for international shipments, including preparation of commercial invoices, NAFTA certifications, shippers export declarations, bills of lading, Incoterms, freight classification, transportation types and country-specific requirements

oWork with foreign suppliers/customers to transport shipments, as needed

oEnsure timely & professional communication with clients to resolve shipping issues

oWork closely with Hygiena’s Sales team to maintain current customer base

oCommunicate all technical or quality issues to necessary parties

Geodis Wilson Chile, Iquique, Chile 12/2014– 11/2015

Executive Assistant

Responsible for tracking cargo to and from the United States and Northern Europe via Air and Sea shipments.

Managed paperwork associated with shipping duties.

Provided prompt routine communication with clients pertaining to cargo status.

Proficient with all computer systems needed for data entry, communications and record keeping.

SAAM S.A., (CSAV), Iquique, Chile 04/2011– 04/2013

Executive Assistant

Responsible for supervision and training of seasonal employees.

Managed paperwork associated with shipping duties.

Responsible for inventory printing of Bill of Ladings.

Computer proficiency was required to provide data entry, communications and record keeping, using SAP.

Tracked container shipments.

Facilitated Customs inspections and formalities

CEP Logistics Group, Iquique, Chile 11/2010 – 08/2011

Executive Assistant

Served as the corporate legal representative for customs formalities.

Responsible for prompt routine communication with clients pertaining to cargo status.

Berich LLC, Iquique, Chile (US Based Company) 03/2007 – 11/2010

Assistant Country Manager

Responsible for logistics, legal documentation, booking and tracking of over 20 monthly shipments to Iraq, Uganda, Dubai, Bahrain and Tbilisi.

Led the installation of a branch in Chile with respect to all legal aspects (registration of a new company)

Responsible for sales of mining machinery, market research in mining, and customer service (products sold to the government through the portal

Translation of legal and commercial documents and interpretation in meetings.

Iquique’s Regional Hospital, Dr. Ernesto Torres Galdames, Iquique, Chile 09/2002 – 07/2009

Contract Administrative Assistant

Administrative responsibilities including specialized training in multiple hospital services.

oTraining Department Assistant: provided onsite opportunities for Continued Education of professional medical staff

oOff-site Training Coordinator: schedule training, book reservations and provide transportation

Clinical laboratory: Responsible for accurate and prompt data entry of laboratory results.

Traumatology Service: Provided daily schedule for surgical space.

National Government Program “Chile Crece Contigo” providing services to high-risk pregnant women. Responsibilities included management of referrals, case management, and community outreach.


Bachelors Degree

Universidad Arturo Prat (UNAP), Iquique, Chile

Majors: Translation, Public Relations, Computing

Specialized Training

SAAM (CSAV), Valparaíso, Chile 10/2012


M.S Navision Software

References available upon request.

U.S. Permanent Resident

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