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Service Representative Customer

Burnaby, BC, Canada
January 14, 2020

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Rosângela Maria Cruz de Queiroz

Burnaby V*B

Contact: +604-***-****


** ***** ********** ** ************* environment, including Operations, Sales Management, Team leader.

Great skills of interpersonal communication, strong leadership coupled with adaptability, teamwork and also great skills in dealing with adverse situations and complaints.

Fluent in spoken and written Portuguese and English; Good spoken Spanish.

Interpersonal skills, both internal and external, in developing networks and working under highly dynamic conditions.

Participation in international business events of Regus in Orlando, Los Angeles and Paris.

Results- and customer-satisfaction oriented, through team and independent work.


Hospitality Management (Post Graduation) - January 2019 – Dez 2020

Douglas College

Bachelor in Letras (Literature and Languages) – graduated in 1990

Universidade Paulista, São Paulo-SP

Serving It Right Certification – June 2019



Position: VIP Lounge Hostess/VIP Runner

Main Responsibilities: Seating guests, check Identifications, serve food and drinks in the theatres rooms (Serving It Right Course)

REGUS DO BRASIL (IWG GROUP) April 2000 to March 2018

Multinational company, world’s largest provider of workplace solutions, as fully furnished, equipped and staffed offices, virtual offices, Coworking, world-class business support services, meeting rooms over 100 countries.

Last Position: Area Manager

First Position: Customer Service Representative

Main Responsibilities: Negotiate offices and services for prospects, managing all the sales process of the company. Manage and lead the operations team of the business center providing daily team leadership, motivation and training. Reports control P&L (Profit & Loss) to assist in the growth of the service revenue and costs control. Establishing partnerships with businesses and professionals to generate referrals. Prospecting new clients, visits and drafting specific proposals. Control of the pipeline, leads, follow-up, forecast and management of CRM. Contact with international, national and startups companies of several segments. Developing long-term relationships. Preparation of business plan and budget analysis.

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