Dammam, Saudi Arabia
Analytical and systematic Systems Administrator with 2 years experience dedicated to maximizing performance and ensuring a highly available and secure environment.
Real technical IT Support technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Has a Bachelor’s degree in Computer Science and almost 1 year of experience as an IT Support Technician.
Reporting and analysis
Excellent communication abilities
Good customer-service skills
Error discovery and correction
Strong knowledge of viruses’ applications glitches
04/2015 to 02/2019
Executed IT Administrator duties and aided network administration.
Performed cross platform audits of Active Directory (AD) objects and user permissions
Created/modified user account, security groups, and distribution list to protect company proprietary information.
Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility.
Serving the personnel of the terminal server
Managed hardware and software products.
Aided maintaining continuity of service.
Couched users on network operations.
Imparted software and hardware technical support.
IT Support Technician 01/2014 to 09/2014
Provided technical assistance to customers on inbound telephone tech support calls.
Used remote access to perform troubleshooting when needed.
Walked customers through step by step process for troubleshooting hardware issues.
Assist customer with anti-virus program installations and virus removals.
Used great customer-service skills.
BACHELOR OF COMPUTER SCIENCE 08/2010 to 06/2014 Tajik Technical University, Dushanbe, Tajikistan