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Customer Service Manager

Elk Grove, CA
January 14, 2020

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Maricel Jacob

**** ***** ***

Elk Grove, CA *****


Dear Hiring Manager,

I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely,

Maricel Jacob

Feb 2019- present

May 2018- Jan 2019

Sept 2013- April 2018

Feb 2008- March 2011

Maricel Jacob

2201 Heger Way Elk Grove, CA 95758

408-***-**** •

● Over 18 years experience in customer service, management and human resource. Controller

RM Investment

● Manage daily running of company

● Participate in the development of and support the company’s strategic plans

● Monitor the financial performance of the company

● Compile and analyze financial reporting packages

● Prepare monthly and annual operating budget

● Provide leadership and support to accounts receivable and accounts payable department

● Manage the preparation of payroll for personnel

● Keep up-to-date on current HR trends


Mattress Firm

● Greet customers coming into store

● Answer questions customer may have about bed and comfort

● Sell bed (upsell bed over gross and margin)

● Make sure the store was extremely clean and maintained

● Inventory

● schedule delivery and pick up

Owner Loyalty Manager (2 dealerships)


● Handle and resolve escalated customer relations issue

● Perform monthly performance evaluation with sales consultant

● Schedule any upcoming training for dealership

● Ensuring each sales consultant fall within company KPI

● KPI/CSI above region and national

● Ongoing training/ Summit

● Certified as the dealership OLM

● Provided new hire tour of dealership and their work station

● Ordered uniform, name tags, online training for new hire

● Liaison for Nissan Corp and dealerships

Regional Market Director / Program Director

Jenny Craig

● Ongoing training with product knowledge

● Answer customer related questions in regards to what program fits their needs

● Met with client to go over programs available

● Performed presentation about health and nutrition

● Conducted weekly staff meeting and training to go over products, lessons for the week

● Gave clients a tour of center

● followed up with clients who did not sign up to see what we can do to assist in their journey

● generate lead sales

March 2011- 2013

Feb 2000- Jan 2008

Corporate Office Manager/ Human Resource


● Conducted Interview for applicants who wants to work for establishment

● Hired employees

● Conducted weekly meeting with employees and sales manager

● Approved and overlooked HR and payroll

● Resolve any HR related issues

● Administer various human resources plans and procedures for all company personnel

● Manage FMLA/CFRA leave of absence for employees

● Participates in developing department goals, objective and systems

● Conduct recruitment effort for all exempt and nonexempt personnel

● Perform other related duties as required and assigned Lead of Customer Service

Budget Rent a Car

● Provided excellent customer service

● Generate upsell with vehicle and offered Insurance

● Inventory of car on lot

● Answer escalated customer concerns

● Bank reconciliation daily


De Anza College

● Business Administration/ Management


● Available upon request.

Key Qualifications

● Minimum of 18 years in customer service satisfaction

● Minimum of 10 years of leadership and management skills

● Strong interpersonal and communication skills

● Impeccable analytical and organizational skills

● Self motivated and self directed

● Ability to work closely with a senior management team

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