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Customer Service Medical Billing

Kansas City, KS
January 13, 2020

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Terry Stewart

**** *. **** ***** ****** City, Ks. 66104

913-***-**** or cell 913-***-****


Healthcare Management and Program Coordinator, Dedicated, and friendly with excellent experience in customer service skills, Have communication skills with answering multiple phone lines, computers and faxing, typing. Seeking a position within a growing organization, allows employees to be a valuable asset to the company. Worked from home using fax, typing, computer skills also conducted home visit with members educating on Health Care.


Motivation, dependable, determined

Communication skills


Friendly Customer Service

Program Coordinator

Multiple phone lines

Healthcare Management

Judgement and Decision Making

Computers and Electronics

Management of Restaurant chain


Multi computer screens expert

Charts experienced in Microsoft office


Hardee’s Restaurant

63rd Parallel, Kansas City, Ks 66102

Managing, and supervising staff, customer services and managed money

Managed staff, Scheduled shifts

Managed money and counting drawers, bank drops

Customer service

Running the franchise with proper protocol

Food safety and correct temps

Drury Inn Hotel

9009 Shawnee Mission Parkway, Merriam, Ks

Housekeeping and Laundry department, cleaning rooms, customer services skills booking room

Cleaning room Laundry department

Booking room Greeting guest

Experience in answering phones Breakfast Bar

Assisted in scheduling shifts


110701 Metcalf Ave, Overland Park, Ks 66210

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. Plan store layouts or design displays

Worked in the automatic department, key making, checking in vehicles for service, oil changing, set modules, unloaded the truck, kept track of the inventory

Cashier on front line, restocked supplies


5130 Matney, Kansas City, Ks. 66106

Direct Support Staff, duties of assisting MR adults with medication administration, grocery shopping and hygiene. Teaching them the importance of independence in the community. Managed over 10 group homes with 24 hour staffing, teaching safety behavior retrains, Program Coordinator, duties of computers, making doctor appointments for clients, supervising residential group homes, answering multiple phone-lines.

Medication Administration, First Aid & CPR experience,

Wellness and HEDIS plans, organizing doctor appointments

Supervision over 15 employees Safety measurements (fire drills, tornado drills, safety on water temp)

Medella Health Care LLC

2665 Bayshore Dr # 220-2 Coconut Grove, FL 33133

National Care Management Agency, with LPN’s, RNs, Social Workers, Certified Care Manger and/or Certified Care Manager perform in-person Care Management and Care Coordination to Clients, worked at home on computer with documentation, calling the Member for home visit, inserting proper updated information on meds, medical or Psych appointments.

Care Coordination

Wellness and HEDIS measurements

Monitored the medication

Reviewed and educated proper diets


ICD 10 coding diagnosis

Face to face visit Provided Ed. in independence

Affiliated with Humana Insurance


7501 NW Tiffany Springs Pkwy Suite #609 Kansas City, Mo 64153

Lincare specializes in respiratory-therapy products and services for the patients in the home, INR testing Patients using home unit meters, provided orders on supplies needed, customer service, answering phone, worked on computer with multi screens

Multiple phone access Outbound and Inbound calls

Customer service rep Ordering materials

HIPAA laws Reporting INR readings

Updating Patient info. Educated on testing & usage of home unit


Washington High School Colorado Technical University

7340 Leavenworth Rd 4400 Winchester Street

Kansas City, Ks. 66109 Colorado Springs, CO


Colorado Springs, CO

Online Degree-Associates of Science Medical Billing & Coding-2013

Bachelor of Science in HealthCare and Business Administration-2014

Specialized Experience

Computer sills: Microsoft Office (Word, PowerPoint, Excel, SharePoint, Internet Explorer), Adobe Acrobat, also faxing and coping machine. Multi-line phones, 10 Key cal, printing/faxing and scanning, filing and typing 55+, Care Coordinator for 6 years, Program Coordinator for 5 years, completed over 9+ years Health Care Management, Education on diets, medication admin. Supervisor skills, and over seeing 20+ employees

For any further questions please call or email at, I will like the opportunity to discuss any other experiences or skills in person.

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