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Maintenance Customer Service

Stoney Creek, ON, Canada
January 13, 2020

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Randolph Davey



Objective: Seeking a new opportunity in a team environment where my mechanical expertise, organization and communication skills, problem-solving abilities and high standard of customer-service will be utilized in a useful and collaborative way, contributing to a profitable bottom-line.


Nestle Purina Pet Care, Mississauga Ontario Aug 2014 – April 2019

Canada Bread, Hamilton Ontario Nov 2011 – Aug 2014

Maintenance Planner

Developed PM programs using Total Productive Maintenance (TPM) methodologies, maintained the PM plans so they stay relevant

Maintained KPI’s for cost expenditure, machinery uptime, breakdowns and documentation of planned activities.

Schedules weekly daily maintenance, weekly shutdown maintenance and bi-annual extended shutdowns.

Provides coordination and communication with production planning, scheduling departments, shifts mechanics and relevant stakeholders for work execution.

Assist in the development operational and safety measures, to be used to ensure plant is meeting the targets set for yearly cost per ton reductions as well as reducing the monthly number of unplanned stops.

Develops and manages work orders, spare parts inventory, and predictive maintenance programs.

Creates a logical work sequence and resource allocation for designated objectives in collaboration with others.

Provided technical planning and scheduling for short- and long-term objectives to ensure optimal maintenance effectiveness.

Reported on scheduled maintenance versus completed maintenance jobs.

Collaborated with all levels to ensure that all preventive and predictive routines are scheduled at predetermined intervals.

Developed and maintain annual overhaul plans and conduct related communications with production and maintenance leadership to achieve deadlines.

Develops and maintains annual overhaul plans and conducted related communications with production and maintenance stakeholders to achieve deadlines.

Develops and maintains all mandated Food Safety, HACCP and Health & Safety documentation.

Trained associates to effectively use SAP-AMM and maintained skills matrix of associates on completion of training.

Maintains facility grounds and building systems (air units, HVAC, exterior cladding, drains, etc.)

Developed team building and strengthen relationship between operation and maintenance through weekly schedule and work order backlog assessments.

Coordinates, schedules and supervise outside contractors while on site.

Implement and manage 5S, assign 5S projects as required

Multitasking and prioritize projects

Arcelor Mittal Dofasco, Hamilton Ontario 1979- Nov 2011

Maintenance Schedule Coordinator 2007-Nov 2011

Manages, supports, and facilitated all customer service requirements.

Communicated all work order task and date changes, updated to all stakeholders (asset and trade execution)

Coordinated and scheduled daily and shutdown maintenance work orders.

Complied and reported monthly / quarterly / yearly maintenance costs and spend rates to maintenance managers.

Created work schedules 42 days in advance.

Monitor and corrected job tasks during execution.

Managed the schedule logistics. (Personnel records, proper skill set, correct trade, contract availability).

Scheduled all maintenance trade availability (in-house and contractors).

Facilitated weekly scheduling and resource assignment meetings.

Maintenance Planner 2000 – 2007

Supervisor / Industrial Millwright Mechanic 1979 – 2000

Served as a role model in the areas of safety, environmental stewardship, leadership, teamwork, customer focus, and continuous improvement to ensure alignment with the company’s vision and critical success factors.

Ensured the safe and effective operation of the maintenance unit.

Trained, supervised and provided technical leadership for the maintenance technicians;

Performed audits of in-process and closed work orders;

Set-up and maintain inspection routines, job scheduling, training, and identification of plant improvement plans;

Control maintenance expenditures in a cost-effective way according to the site budget for site repairs, resources, direct labor, overtime, and contractors;

Organize and plan maintenance work assignments appropriately within the required timeframes;

Continuous improvement initiatives and safety objectives. Strived for zero incidents and promoted a positive safety culture existed.

Supervise equipment maintenance, ensuring the preventive maintenance schedule is followed properly and timely.

Support installation of new equipment and services.

Ensured policies and procedures were in accordance with standards re: quality of work, maintaining a safe, clean, and orderly work area, and protection of the environment.

Perform root cause analysis and effective follow-up counter measures for equipment breakdowns.

Troubleshooting all repairs to mechanical equipment.

Completed detailed task analysis, completion reports, and required equipment improvements.

Performed all repairs, rebuilds, trouble shooting on all mechanical systems (pneumatic, hydraulic, hoisting and lifting, alignment, power transmission, fluid transmission).


Mohawk College – Building Systems, Gas Fitter II certificate,

Trade Certificate: 433A Millwright

Inter Prov. No. F09160824

Identification No. 2649963

Trade Certificate 433A-400179418

References Available on Request

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