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Customer Service Security

Rawdat Al Khail, Qatar
January 13, 2020

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Personal Information

•Name : Najib Bentami

•Nationality : Moroccan

•Age : 43 years

•Status : Single

•Gender : Male

•Phone : 009**-********

•E-mail :


Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience & develop my abilities.

Work Experience

•Swimming Coach (Par time) in VIP Hotel, Qatar (July 2019 – Till Date )

Plan and deliver lessons ensuring adherence to the scheme of work and lesson plans

Ensure safe provision of all equipment and ensure it is used correctly

Make sure safety standards are followed in sessions and undertake risk assessments

Identify participants’ abilities and encourage them to reach their full potential

Plan and deliver sessions appropriate to the level of swimmer

Provide explanations and demonstrate swimming techniques

Correct faults in swimming techniques and identify ways to improve performance

To be a positive role model, creating a positive and fun environment in which to motivate

and encourage children and adults to participate in swimming

Set ground rules for each session

Evaluate sessions and give feedback

•Supervisor Organizer in Alrayan Project Management (2017- Oct 2018)

•Supervisor Operation in Ansi Morocco Security Co, Morocco (2016-2017)

•Security Body Guard in Company Protectas, Morocco (2015-2016)

Supervisor Operation in Bio Garden Company, Morocco (2014-2015)

Security Supervisor in Sahara Marrakech Hotel, Morocco (2012-2014)

Supervise and oversee security functions in an organization.

Train and schedule programs and functions to security personnel.

Evaluate, assess and analyze performance of security personnel.

Initiate disciplinary measures wherever necessary.

Provide security to office staff, buildings and properties.

Keep the premises free from all kinds of dangers.

Screen visitors before allowing them to enter the premises.

Maintain all security devices and products in good working condition.

Develop and implement preventative measures against accidents, thefts and other risks.

Ensure compliance of applicable policies and regulations while implementing security measures.

•Customer service representative in Maroc Telecom, Morocco (2008-2012)

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

•Call Center Agent in “ATENTO” (2004-2008)

Customer Service Representatives for sales and after sales services.

* Excellent communication skills both in oral and written form

* Manage large amounts of inbound and outbound calls in a timely manner.

* Identify customer’s needs, clarify information, research every Query and provide * Solutions and/or alternatives.

* Seize opportunities to upsell products when they arise.

* Build sustainable relationships and engage customers by taking the extra mile.

* Assign leads to agents and follow up

* Fluent in both Arabic & English.

•Club of Honorary Sport in Meknes (2009-2011)

= Instructor

•Trainer at the Sports Club

•Coach of the club Amal Meknes

•Coach of the club Ashbal Meknes

•General Writer of Al-Ittihad Sports Club

•Ruling on athletics

•Regional referee at the Royal University of Athletics

Education & Certificate

•Farmed certificate of the Association of hope for people with special needs 2011/2016

•Swimming Coach in the Al-Mukansi sports club in 201/2016.

•Certificate of coach of the Athletics of the Union Sports Team 2015.

•Certificate of Technical Director of the Minor Groups of the Rashad Sharafi Group Meknes 2012

•Certificate of Participation in the Fourth Forum of the Association of Governors of the League of Meknes Tafilalet 19/06/2010

•Diploma of Athletics Trainer (Jumping) 2009.

•Certificate of Governance for the National Association of Women and Physical Activity and Sports Branch Meknes 11/05/2008

•Certificate of Participation in the Forum Moulay Idris Fez Pullman Athletics League 08/04/2007

•Al Amal Sports Team Certificate for the end of the season

•Certificate of participation in the first recipient of adult hope.

•Certificate of participation in the Maghreb Championship in Rabat 2004.

•Certificate of participation in the Third Forum of the Rulers Association Meknes Tafilalat 07/07/2006.

•Certificate of Participation in the Forum

•Diploma of Intermediate and Long-Distance Athletics Instructor

•2000 institute of Applied Technology specialist

•1998 baccalaureate certificate

•Al-Amal Mathematical Association, 2003-2004

•Certificate of participation in the first school meeting for the environment 08/06/2003

•Diploma of the Higher Institute of Applied Technology.

•Certificate of Governance for the National Association of Women and Physical Activity and Sport 11/06/1993.

•Certificate of Sprinter of the Sports Association of Ski Meknes

•Certificate of participation in the National Forum Prince Moulay Abdellah for the opening of Rabat

Key skills and Competencies

•Expert on Computer Skills (MS Excel, MS Word, MS Power Point)

•Adaptability in different environments and awareness in dealing with their adaptations.

•Work under administrative pressure, Respect administrative organization.

•Excellent communication and presentation skills.

•Ability to multi-task, prioritize and manage time effectively

•Ability to stay calm when customers are stressed or upset.

•Comfortable using computers.

•Experience working with customer support.


•Arabic: Maternal language

•English: Fluent

•French: Fluent

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