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Manager Customer Service

Location:
Male, Maldives
Posted:
January 13, 2020

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Resume:

Nikoletta Kaposzta

Hungarian

Phone: +363********

Birth date : 1990

Email : adbace@r.postjobfree.com

Diploma - International business / Business administration

** ***** ********** ** ***** industry/Management

Former Tennis Pro

Either I will find a way, or I make one”

WORK EXPERIENCE

TENNIS DIRECTOR & RECREATION MANAGER AT AMILLA FUSHI LUXURY RESORT, MALDIVES (2019 JULY – TIL DATE)

-Giving direction in establishing short term and long-term plans.

-Establishing the yearly operating and capital budget with management and with input from the Recreation Committee

-Managing daily with VIP guests and well known celebrities

-Promoting and hosting social evenings with world famous Tennis ATP/WTA, Rugby, Football Players

-Organizing and leading all the events related to sports, and recreation

-Doing Office duties including levels, paperwork and event records

-Monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.

-Purchasing necessary equipment and sport materials

-Delivering the highest level of customer service

-Managing staff reviews, appraisals and any disciplinary

-Holding staff meetings to examine safety measures, procedure improvements, and supervises the administration of on-going programs and special events.

-Makes a daily inspection of the physical facility to insure that it conforms to departmental quality standards

-Ensure optimum membership

ATHLETIC MANAGER & HEAD COACH AT ELITE TENNIS ACADEMY AT HOTEL ATLANTIS AND EMIRATES GOLF CLUB, DUBAI (2015 AUG – 2019 MAY)

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-Planed, developed and administered all league programs, lessons, tournaments, and special events

-Promoted and hosted social events, tournaments

-Provided a tennis and fitness program, which caters for all adult and children

-Worked with professional players

-Incorporated group coaching, free play, social, and private lessons.

-Promoted the programs and actively aim to increase participation

-Prepared Event Stats, material

-Tracked and reported costs, sales, and other various event statistics for each event

-Developed marketing strategies and promotions

-Handled member complaints and incidents

-Met with new guests daily and manage their request toward activities

-Organized Partnership with HEAD for accessories (Racquet,balls etc) and K swiss for clothing

ATHLETIC DIRECTOR AT GRANDSTAND, SINGAPORE (2015 JAN- 2015 AUG )

-Led weekly meetings with the clubs employees to discuss how to improve our program (Football, Tennis, Fitness-Gym center, Box)

-Instrumental in the overall success of all facets of the business especially related to member satisfaction Coordinate league events

-Effectively managed budget; $40,000 budget surplus for 2015 season Incorporating group coaching, free play, social, and private lessons.

-Assisted members with individual needs and development

-Wrote monthly reports and develop forecasts

-Supervised the daily schedules and activities of the club to ascertain the most quick and speedy services

-Keep up to date with the latest developments in sports and fitness techniques and equipment

-Organize sports and social events for guests and members incorporating members’ requirements and feedback

-Was responsible for recruiting new coaches, trainers and support staff and for training those workers after hiring them

-Updated the club database and prepare monthly newsletter to members

-Improved staff knowledge, retention and level of service.

PRO COACH AT TENNIS 360 ACADEMY IN DUBAI (2013 SEPT- 2014 DEC )

-Planed the training sessions of the developmental squad, adults, beginners and intermediate players

-Worked with ITF players and all ages from 3 years old

-Led Ladies doubles interclub program, cardio tennis, men’s league

-Organized event and community cups

-Participated and helped at Mubadala tournament in Abu Dhabi, organized a clinic for kids with professional players including Rafael Nadal, Andy Murray, Novak Djokovic, Stan Wawrinka, Tsonga

STUDIES AND LANGUAGE SKILLS

-Campbell University Division I North Carolina USA, 2010 Jan- 2010 May attended on Full scholarsip

-Northwood University Division II Michigan USA, 2010 Aug- 2013 May. Full scholarship

-Diploma received in Business Administration/International Business.

-Minors in Management, Economics

-Madach Imre High School (2005-2009) Hungary

-English: Fluent Hungarian: Fluent

-Computer : Microsoft Word,Excel, PowerPoint, Windows 2000, Windows XP, Macintosh OS

ACHIEVEMENT

Tennis

-Best ranking in Hungary achieved Nr.2 in singles Nr.1 in Doubles

-Member of the national hungarian junior team for 5 years

-Won student olympics in Casalgrande, Italy 2005

-Won 1st place in Budapest championship tournament as a junior

-Played ETA tournaments all around and started ITF before went to USA

-Ranking in ETA for 3 years in top 100

-Attended on a full scholarship in both Campbell and Northwood university

-Won GLIAC Championship three times in a row while studying in USA

-Unbeaten series in doubles for three terms

-Made it to the regionals challenge top 16 university in Usa,Arizona 2013

-Been selected to give an interview and make a video to UAE Tv about cardio tennis

Academic

-Received an academic award at Northwood University in 2011 and 2012 because of the outstanding grades

-Made president list with 3.85 GPA in 2011

-Made dean’s list with 3.56 GPA in 2012

SKILLS

-Highly experienced in planning and organizing recreation programs

-Excellent understanding of promoting physical and mental well-being through fun-filled and athletic activities

-Strong communication and interpersonal skills

-Knowledge about nutrition and fitness activities

-Highly creative in developing new games and activities

-Expert in creating recreational programs as per the budget of the facility

-Good team-player and easily get along with individuals

-Good time management skill

-Knowledge of the business aspect of the sporting world



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