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Sales Service

Rawdat Al Khail, Qatar
January 15, 2020

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P. O. Box ****5, Doha, Qatar

MOB:- 009**-********


DOB : 6th January, 1973

Languages Known : English, Hindi,

Passport No : M6024776


Extensive experience of 22 years, collaborating with diverse groups of individuals in high-expectation environments to meet and exceed. Highly skilled at cultivating strong relationships throughout the organization and building rapport with clientele.

Areas of Expertise / Key Strengths:

Sales, Sales Coordination, Trade Documentation, Supply Chain & Logistics

Expertise in working in a fast-paced, high-tech environment involving skills in scheduling, management and team building. An effective team member with strong trouble shooting and problem solving skills.

Achievement oriented, ability to handle multiple assignments, retain composure in stressful situations, handle peak workload and produce results with accuracy and reliability. Work Experience

Trade Finance Documentation Coordinator

M/s. Qatar Chemical and Petrochemical Marketing and Distribution Company (Muntajat) Q.P.J.S.C. Doha, Qatar – Period : 09/2013 – Till date

Processed & released Order’s within allotted time, Financial Document created / linked to LC orders, Updated Shipping Instruction for Non LC Credit Insurance/Bank Guarantee orders after securing payment in SAP system.

Managed high volumes of International shipments, prepared export shipping documents in compliance with International import/export & customs trade regulations for LC & Non LC orders.

Reviewed LC/SBLC from Banks / Draft LC from Customer in accordance with the company’s defined procedures, UCP 600, ISP98, ISBP, US & International trade compliance, requested amendments & follow-up.

Negotiated docs with advising bank & resolved document corrections effectively. Reviewed lapses, correct work process. Up to 96% document docs negotiated clean with LC advising bank & nil discrepancy from Issuing bank.

Timely notified regional offices / customers with shipping documents, swift communication with Client & Shipping line, resolved issues proactively, Assisted client to clear cargo at destination in coordination with shipping line.

Arranged Invoice & COO attestation, Inspection of Goods with Inspection agencies, Communicate with Inter Dept. / Global Network offices / Customers / Shipping lines. Electronic filing, prepared reports & presentation. Commercial Executive

M/s John Crane Middle East FZE (Smiths Group – USA) JAFZA, Dubai, UAE – Period: 08/2008 – 09/2013

Responsible for submitting Commercial & Technical offers for RFQ / Tenders / Service visit Onshore, Offshore / Retrofit / First Fit Projects

Processed RFQ, Tenders & Long Terms Spares Agreement within bid closing dates. Insured all inquiries were dealt timely and professionally

Review cost & profit margin on Refurbishment Long Term Price Agreement contracts on renewal basis and submitted within due date.

Instrumental in achieving minimal cost & optimal profit margin in line to JCME guideline. Secured biggest order.


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Arranged Bid / Performance Bond for RFQ / Tenders requirements,

Reviewed Tender / Agreement Clauses on commercial, Technical, Workmen compensation, product Liability Insurance, End Users T & C etc. Negotiated with customer to remove clauses which are not in compliance to Company defined guidelines.

Processed sales orders, insured delivery scheduled are timely met with JCME suppliers and follow up on backlog orders.

Prepared shipping documents for export, in compliance to International norms & requirements.

Reviewed Letter of Credit from Banks / Draft from Customer in accordance with the company's defined procedures, request amendments and follow-up.

Presentation on month-end Sales reports & forecast for reporting Managers. Insured all projections monthly, quarterly sales are timely delivered.

Sales Supervisor

M/s. JVC Gulf FZE

Dubai, UAE – Period: 10/1997 — 08/ 2008)

Developed cost efficient spare parts supplies and sales strategies for the CIS, Middle East & Africa

Proposed & executed action plans with the Distributor Service Manager and various Global network offices for effective parts supply arrangements and Imports

Organized Technical Seminar for Service Engineers periodically with all arrangement completed on time.

Supervising, motivating and monitoring service team performance. Adhered to policies, procedures and business ethics codes and ensured that they are well communicated and implemented within department.

Monitored spare parts imports. Prepared Documentation, arranged Airfreight/Courier/LCL/Container for TT & LC shipments in timely and cost effective manner. Possess a good knowledge of local customs procedure & logistics

Insured customer claims documented and compensated effectively with due approvals from Dept. Mangers

Prepared Spares Quotation & Order processing. Maintained database of records of all the distributor service center’s information, prepared service agreements, warranty claims checking & compensation, debit / credit notes, parts pricing, parts price renewals, monthly / yearly sales analysis reports & parts consumption forecast reports.

Monitored frequent parts usage, order and stock them. Prepared and maintained monthly stock reports. Academic Background

Bachelor of Science (B.Sc. – Major in Physics) – 1996 St. Xavier’s College, Mumbai, India - affiliated to the Mumbai University Professional Background

Advance Diploma in System Management (ADSM – 2yrs) – 1996 National Institute of Information & Technology (NIIT) – Mumbai, India Programming & Advanced computer skills including Word, Excel, Access, Power Point and Outlook. Ability to work Specific Industry software

Communication Skills & Customer Care – 2005

Spearhead institute (Dubai)

Language Enhancement Proficiency, Neutral Accent, Voice modulation, Time Management and Soft Skill Attended Workshop conducted By HSBC, QNB & BNP PARIBAS on LC UCP 600 & ISBP. – 2008-13 In house training conducted by JOHN CRANE ME FZE on Mechanical & Dry Gas Seal, Couplings, Bearings, Filtration – Sealant System

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