KETAN WAGHMARE
adba48@r.postjobfree.com +91-961-***-**** www.linkedin.com/in/kketan-amarnath-waghmare-1237818
Skype Name: ketanwaghmare Location: Mumbai, India
TRAINING SPECIALIST/ MANAGER
Strategic thinker with extensive experience in steering Training & Development Initiatives
PROFESSIONAL BACKGROUND
Highly-skilled Learning & Development specialist with more than 19 years of demonstrated history in steering training & development across Hospitality domain; aligning competencies & leadership development strategies to achieve operational goals
Expert in designing & conducting customized training programs focusing on optimizing knowledge and operational efficiencies of organizations
Successfully established learning cells of pre-opening city based Business Hotel & Luxury Deluxe Resort at a remote location
Proficiency in conducting Training Needs Identification, Training Needs Analysis, engaging and influencing business units in driving, co-creating, training and developing initiatives on a variety of topics
Proven experience in delivering training programs on various topics such as Soft Skills, Time Management, Leadership, Self-Development, Functional, Behavioral & Leadership Trainings
Skilled in providing strategic partnership to business goals in terms of improving operational & productivity performance metrics
Adroit in end-to-end program management, with focus on building corporate competencies and providing strategic direction
Learning & Development
Development Need Analysis
Learning Strategies / Solutions
Capacity Utilization
Organizational Development
Training Reporting & Documentation
Performance Improvement
Instructional Design
Client Management
Story Boarding
Cross-functional Coordination
EMPLOYMENT HISTORY
Sep 2015 - Feb 2019
Training Specialist at Norwegian Cruise Line
DEFINED ATTRIBUTES
Training needs identification
Learning Strategy
Content Conceptualization
Induction & Training
Adult Learning Theory
Instructional Design
Employee Performance
Employee Recognition
SOP Development
Led employee training programs reducing the skill gaps and upgraded the competency
Strategically developed short and long-term training goals and implemented various training interventions / projects from time-to-time as per the SLA
Assisted shore side in developing content for various modules and imparted designed training while monitoring ship's training centre
Successfully organized and conducted general training courses such as Hospitality, Company Orientation, Ship Familiarization, Management Training & Customer Service Training
Headed a group of departmental trainers and completed job specific Position Based Training (PBT)
Steered the launch of 'Management Training Program' across the vessel
Developed MAPS user guide for training specialists, to be used across the fleet
PAST ASSIGNMENTS
Organization
Designation
Duration
Niyama by Per AQUUM, Maldives
Manager Training & Development
Nov 2012- Jan 2015
Hilton Mumbai International Airport, Mumbai
Manager Training & Development
Aug 2012- Nov 2012
Radisson Hotel, Pune
Manager Training & Development
Jun 2009- Jul 2012
Indian Hotels Company Limited, Kerala/Goa
Manager-Learning & Development
Sep 2005- Jun 2009
Sodexho Pass Services India, Mumbai
Assistant Manager- Training
Apr 2004- Sep 2005
Rizvi Institute of Hotel Management & Catering Technology, Mumbai
Instructor- Food Production
Aug 2001- Apr 2004
Oberoi Centre for Learning & Development, New Delhi
Senior Kitchen Executive Trainee
Jun 2000- Apr 2001
Taj Air Caterers, Mumbai
Apprentice Trainee – F&B Production
Feb 1996- Jun 1997
OVERALL KEY DELIVERABLES
Developed and managed Learning cell at 5 star deluxe hotels and headed various operations/opening of a luxury deluxe resort including post-opening Phase-1 and the entire Phase-2 pre-opening training
oPer AQUUM Nivama
oRadisson Blu Pune Karadi
oTaj Green Cove Resort, Kovalam
oSodexho Pass Service India
Utilized Adult Learning Theory to ensure effective transfer & retention of learning
Developed and steered SOP's for new outlets and services introduced in Phase 2 pre-opening & it's subsequent training in conjunction with the Department Heads
Headed Revisiting Butler (Thakuru Service) SOPs & subsequent training in conjunction with external vendor and participated in the execution of employee recognition program
Devised a lifestyle enhancing initiative “In Vogue- a Series” to increase knowledge about lifestyle within the associates
Steered “Internal Concierge”, an initiative to measure satisfaction levels of associates and identify training needs
Worked towards Groom to Bloom initiative to measure, recognize and reward the best groomed associates of the hotel
Introduced & initiated Single Sheeter induction after a rigorous TNI exercise, thereby enabling new joiners for the smooth transition at shop floor through sustained training at shop floor
SCHOLASTICS & ACCREDITATION
Executive Development Program in Transformational Leadership from XLRI, Jamshedpur, India (Pursuing)
Diploma in Hotel Management, Anjuman -I- Islam’s’ A. K. Hafizka Institute of Hotel Management & Catering Technology, Mumbai (2000)
Certification
Certified Human Resources Management Professional - CHRMP
Lean Six Sigma Green Belt Certified
Training for Intervention Purposes (TIPS), Miami, FL
Internship
Mahindra & Mahindra Ltd., Mumbai (May 1999 – Jul 1999)
The Orchid, Mumbai (Dec 1998-Jan 1999)
The Taj President, Mumbai (May 1998-Jul 1998)
The Centaur Hotel Juhu Beach, Mumbai (Oct 1997-Nov 1997)
Industrial training towards partial fulfillment of course in F&B Service & F&B Production
~End of Resume~