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Training Manager

Mumbai, Maharashtra, India
January 15, 2020

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KETAN WAGHMARE +91-961-***-****

Skype Name: ketanwaghmare Location: Mumbai, India


Strategic thinker with extensive experience in steering Training & Development Initiatives


Highly-skilled Learning & Development specialist with more than 19 years of demonstrated history in steering training & development across Hospitality domain; aligning competencies & leadership development strategies to achieve operational goals

Expert in designing & conducting customized training programs focusing on optimizing knowledge and operational efficiencies of organizations

Successfully established learning cells of pre-opening city based Business Hotel & Luxury Deluxe Resort at a remote location

Proficiency in conducting Training Needs Identification, Training Needs Analysis, engaging and influencing business units in driving, co-creating, training and developing initiatives on a variety of topics

Proven experience in delivering training programs on various topics such as Soft Skills, Time Management, Leadership, Self-Development, Functional, Behavioral & Leadership Trainings

Skilled in providing strategic partnership to business goals in terms of improving operational & productivity performance metrics

Adroit in end-to-end program management, with focus on building corporate competencies and providing strategic direction

Learning & Development

Development Need Analysis

Learning Strategies / Solutions

Capacity Utilization

Organizational Development

Training Reporting & Documentation

Performance Improvement

Instructional Design

Client Management

Story Boarding

Cross-functional Coordination


Sep 2015 - Feb 2019

Training Specialist at Norwegian Cruise Line


Training needs identification

Learning Strategy

Content Conceptualization

Induction & Training

Adult Learning Theory

Instructional Design

Employee Performance

Employee Recognition

SOP Development

Led employee training programs reducing the skill gaps and upgraded the competency

Strategically developed short and long-term training goals and implemented various training interventions / projects from time-to-time as per the SLA

Assisted shore side in developing content for various modules and imparted designed training while monitoring ship's training centre

Successfully organized and conducted general training courses such as Hospitality, Company Orientation, Ship Familiarization, Management Training & Customer Service Training

Headed a group of departmental trainers and completed job specific Position Based Training (PBT)

Steered the launch of 'Management Training Program' across the vessel

Developed MAPS user guide for training specialists, to be used across the fleet





Niyama by Per AQUUM, Maldives

Manager Training & Development

Nov 2012- Jan 2015

Hilton Mumbai International Airport, Mumbai

Manager Training & Development

Aug 2012- Nov 2012

Radisson Hotel, Pune

Manager Training & Development

Jun 2009- Jul 2012

Indian Hotels Company Limited, Kerala/Goa

Manager-Learning & Development

Sep 2005- Jun 2009

Sodexho Pass Services India, Mumbai

Assistant Manager- Training

Apr 2004- Sep 2005

Rizvi Institute of Hotel Management & Catering Technology, Mumbai

Instructor- Food Production

Aug 2001- Apr 2004

Oberoi Centre for Learning & Development, New Delhi

Senior Kitchen Executive Trainee

Jun 2000- Apr 2001

Taj Air Caterers, Mumbai

Apprentice Trainee – F&B Production

Feb 1996- Jun 1997


Developed and managed Learning cell at 5 star deluxe hotels and headed various operations/opening of a luxury deluxe resort including post-opening Phase-1 and the entire Phase-2 pre-opening training

oPer AQUUM Nivama

oRadisson Blu Pune Karadi

oTaj Green Cove Resort, Kovalam

oSodexho Pass Service India

Utilized Adult Learning Theory to ensure effective transfer & retention of learning

Developed and steered SOP's for new outlets and services introduced in Phase 2 pre-opening & it's subsequent training in conjunction with the Department Heads

Headed Revisiting Butler (Thakuru Service) SOPs & subsequent training in conjunction with external vendor and participated in the execution of employee recognition program

Devised a lifestyle enhancing initiative “In Vogue- a Series” to increase knowledge about lifestyle within the associates

Steered “Internal Concierge”, an initiative to measure satisfaction levels of associates and identify training needs

Worked towards Groom to Bloom initiative to measure, recognize and reward the best groomed associates of the hotel

Introduced & initiated Single Sheeter induction after a rigorous TNI exercise, thereby enabling new joiners for the smooth transition at shop floor through sustained training at shop floor


Executive Development Program in Transformational Leadership from XLRI, Jamshedpur, India (Pursuing)

Diploma in Hotel Management, Anjuman -I- Islam’s’ A. K. Hafizka Institute of Hotel Management & Catering Technology, Mumbai (2000)


Certified Human Resources Management Professional - CHRMP

Lean Six Sigma Green Belt Certified

Training for Intervention Purposes (TIPS), Miami, FL


Mahindra & Mahindra Ltd., Mumbai (May 1999 – Jul 1999)

The Orchid, Mumbai (Dec 1998-Jan 1999)

The Taj President, Mumbai (May 1998-Jul 1998)

The Centaur Hotel Juhu Beach, Mumbai (Oct 1997-Nov 1997)

Industrial training towards partial fulfillment of course in F&B Service & F&B Production

~End of Resume~

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