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Customer Service Manager

Location:
Saskatoon, SK, Canada
Posted:
January 15, 2020

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Resume:

CARMEN VILNESS

*** ********* *** *****

Saskatoon SK S7L 3P6

Cell: 306-***-****

E-Mail: adba3m@r.postjobfree.com

PROFESSIONAL SUMMARY

Merchandising professional, successful at representing consumer tastes and needs in the retail market. Accurately assesses competition and seeks effective ways to boost sales and reinforce client brand. I really enjoyed working with Pareto and M30. With Pareto I was the Team Lead for the Shoppers Drug Mart Blitz in2010/2011. Increasing the skills of merchandising to fit all different types of stores and location. Every store had it’s own type of clients. So the need to be able to change things up at different stores could be a challenge but attainable.

SKILLS:

Customer service oriented

Retail sales professional

Vendor relations

Markdowns procedures

Inventory control

Excellent communication skills

Planogram design

Fashion industry knowledge

Pricing controls

Reliable and punctual

EXPERIENCE

Party City Canada 07/14/2017- current

Supervisor FT- store level

Merchandising specialist

Maintain planogram/ pog changes. Seasonal areas change every 4 weeks to 6 months. As well as open/ closing duties. Receiving stock when the need arises. Putting out stock as it comes in.

Strong customer service skills.

Great trouble shooting skills.

February 2014- July 2017

MSI/ M30 Retail Services Calgary

Merchandising specialist

Store resets for SOBEEY'S/ SAFEWAY

Store remodels as well as new store builds. Maintain integrity of the planograms implemented on a weekly basis. Primarily in Saskatoon, as well as Regina, North Battleford and Moose Jaw SK. Odd time was sent out of provide to complete resets for Sobeys.

When doing store remodels I ran a team of 3 to 8 people depending on the needs. Worked closely with the store management/ owner.

With new store builds I would run a crew up to 19 people.

August 2013- February 2014

Set up a new convenience store from the ground up for a local realtor. This was a property he had purchased to build up and flip. I got the store setup, stocked and running and had the business sold by January of 2014. I stayed on for a month to show the new owner how I had it running. They are still in operation as of 2019.

September 2011- August 2013

Townies Tax in Plus Uhaul

Saskatoon SK

Assistant Manager

Owner Marcia Kerekes

When I started here they were just setting the store up. I aided in the inventory of stock and setting up the layout of the floor plan. I also have a background in merchandising so it was to my duties. I managed the store when the owner was away or busy with other duties. The store sadly closed their doors at the end of 2013.

Other duties

Answered customer questions regarding store merchandise, department information and pricing.

Let merchandise selection, pricing, planning and marketing.

Created visual marketing and styled window displays

Monitored and analyzed sales records and consumer purchasing trends.

June 2010- August 2011

Parent Corp Toronto

Merchandising Specialist

I did merchandising in a variety of stores. Mostly involving the larger cosmetic companies like Loreal, Cover Girl, Quo, Revlon, Vichey, La Roche-Posay.

This job was primarily redoing seasonal changes of the layout of the store displays.

I was the Team Lead for the SHOPPERS DRUG MART blitz 2010/2011. I did the stores in Saskartoon, North Battleford, Lloydminster, Kindersley, Prince Albert, Humboldt, Moose Jaw, Assiniboia as well as a couple more. I led a crew of 15 to complete the project in a 3 week period.

September 2007- October 2010

Marks Work Wearhouse Saskatoon

CSM

I was a CAT Manager for the areas of Mens Wear, Industrial clothing and footwear. I also headed the business accounts for some major retailers. I also did hiring and training of new employees.



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