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Engineer System Administrator

Houston, TX
January 14, 2020

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Vernon Williams 817-***-****

Houston, TX

Scrum Master / Agile Coach

Dedicated Servant leader with the talent for serving diverse technical team located in the United Kingdom, India and North American. Collaborated with developers, business analysts, product owners and state holders to ensure Scrum framework of empirical process regarding transparency, inspection and adaptation are being followed. Applied Agile values, principles, flexibility, and customer collaboration to deliver working software and OS. A great sense of humor and a desire to have fun and coach in a professional environment.

Professional Accomplishment

Professional Scrum Master (PSM I) Professional Scrum Product Owner (PSPO I) Professional Agile Leadership (PAL I)

Microsoft Certified Trainer (MCT) Microsoft Certified System Engineer Cisco Certified Network Associate (CCNA)

Associate of Arts Cisco Certified Design Associate (CCDA)


JPMorgan Chase, Houston, Texas March 2011 – November 2019

Scrum Master / Infrastructure Engineer

Facilitate all Scrum Events (ceremonies); sprint planning, daily stand-up, sprint review, and sprint retrospectives within the team.

Utilized Kanban and Jira toolset were used for tracking events. Kanban, to improve WIP performance by setting limits as well as provide reporting transparency through the use of forecasting and metrics.

Helped foster self-organization to think outside the box. Challenge the status quo, don’t continue to do something because that’s how we all ways done it. Look for improvement, and value within the task at hand.

Built relationships with Product Owner, and Stakeholders supporting product development for SQL server.

Handled conflict resolution in facilitating discussions, and alternatives to resolve issues due to culture differences.

User Story point estimation, and User Story writing for Product Backlog.

Removed impediments for a ten-million dollars regulator FDIC sprint. One-week sprint to prevent regulator daily fines.

Developed training materials for operations team and Stakeholders following JPMC standards, process and procedures

Coached and Mentored teams’ in North America, India, and the Philippines regarding process and framework.

Developed presentation documents using Power Point, and Word for Global leads and Stakeholders regarding security standards, cycle time, and cost saving gain for the firm.

Worked with Global leads and Stakeholders setting Global standards, process improvements, and verifying testing.

Wrote Epics and Stories based on Stakeholders needs.

Fostered an environment of continuous improvement, and deliverables to the definition of “Done”

JPMorgan Chase, Dallas, Texas March 1998 – February 2011

Technology Team Lead

Managed both Desktop and System Administrator’s to ensure the business goals and service level agreements were met.

Trained team members on new operating procedures and new technology for our environment

Acted as Primary contact for all High-level incident in our region.

Documented and Developed disaster recovery procedures for both H/W and S/W platform.

Handled SCCM rolling out software application and OS patches

Wrote documentation for new hire on boarding process.

Utilized SQL server cluster builds with Production, DR, UAT and DEV.

Taught both Novell and Microsoft system administrator courseware.

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