Sign in

Registered Nurse Customer Service

Centreville, VA, 20120
March 12, 2020

Contact this candidate



602-***-**** •



Behavioral Health Technician with over six years of experience. I have vast experience with a variety of agencies working with at-risk adolescents and adults in secured facilities.

• Exceptional CPI/CIT and CPR skills

• Strong self-starter

• Team-oriented

• Excellent written, verbal and

interpersonal skills


Behavioral Health Technician August 2018 - Current Community Bridges, Inc., Mesa, AZ

Responsible for providing direct care to psychiatric patients, as directed by Registered Nurse, including completion of intakes for voluntary and involuntary individuals, engaging patients, and providing a safe treatment environment. Provides technical monitoring of Psych and recovering patients while on the unit through recording and monitoring vital signs and physical care.

• Conduct new patient orientations and assist with the activities of daily living as needed.

• Reviews and participates in the implementation of the patient treatment plan.

• Make rounds and monitor patient activity, physical/mental status, and report findings to the nursing staff.

• Check patient belongings for contraband to ensure patient safety.

• Conduct a variety of patient safety monitoring activities such as observational checks.

• Documents observations, interventions, and group activities in the patient medical record while maintaining the confidentiality of all health information.

• Assist in maintaining a safe, orderly & therapeutic environment.

• Maintain patient safety and protect patient rights through observation and reporting patient behaviors, communications, interactions, and physical status.

• Recognize patients who are behaving aggressively, acting as a danger to themselves or others, or are in a crisis or medical emergency. Provides intervention including de-escalation techniques, redirecting of the patient and/or participating in restraint or seclusion as needed per policy.

Behavioral Health - Team Lead September 2013 – August 2018 Arizona State Hospital, Phoenix, AZ

Maintained a safe and therapeutic work environment; may conduct searches of patients and/or units for contraband accounts for objects in the unit which may present a danger to patients and others in the unit, follows policy regarding safety procedures.

• Discusses the concerns expressed by patients/residents listens, offers suggestions, and helps with perception, self-realization or orientation per program goals and objectives.

• Conduct patient in-take process. Assesses patient needs and prepares progress reports and/or charts findings.


602-***-**** •

• Motivates patient groups and participates in games, sports, social and recreational activities. Participate in establishing and maintaining a safe, orderly and therapeutic environment. Monitors and assesses patients’ behavior and reports potential problems.

• May restrain aggressive and/or violent patients by using leather and metal restraints, placing the patient in seclusion, and monitor behavior.

• Attends patient staff meetings; participates in discussions and problem-solving process.

• Transports/escorts patients to designated areas and/or activities within the institution and/or outside in the community. Perform related work as required. Enrollment Advisor June 2012 – September 2013

Education Management Corp., Phoenix, AZ

Navigated prospective students on virtual online tours, guided the enrollment process which included application, securing transcripts, financial aid, and academic acceptance, work inter-departmentally as a member of a Graduation team to ensure the potential students have the best experience throughout the enrollment process. Monitored classroom orientation and matriculation.

• Successfully enrolled students in online degree programs.

• Conduct daily follow up via phone and email to prospective students, explain the enrollment process, survey students’ interest and propose plans to continue their education.

• Assisted students in determining their eligibility and fit into the desired program. Collector III Wells Fargo Auto Finance Tempe, AZ June 2008 – June 2012 Wells Fargo Auto Finance Tempe, AZ

Served as resource/subject matter expert and provided training to fellow team members. Initiated external contact with customers and performed advanced loss prevention activities such as skip-tracing, field chasing, and account settlement. Administrative coordination, which supports the impounding or repossession of vehicles.

• Collected on designated high-risk delinquent accounts while maintaining good customer relations with borrowers.

• Effectively handled disputes, resolved account delinquencies and prevent/ minimized losses. Adhere to company policies and procedures, demonstrated excellent customer service skills during customer contact, via email or phone interactions.

• Negotiated account resolution and accurately documented actions within the collection systems for seamless review.

• Maintained company performance and productivity standards. Support other queues to facilitate teamwork as needed.


Bachelor of Science in Christian Education, Emmanuel Baptist University, Wilmington, NC

Contact this candidate