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Contact Details Manager

Chennai, Tamil Nadu, India
March 12, 2020

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Mobile No: 729-***-**** Email-Id:

CAREER OBJECTIVE: - Working in an organization that offers professional development and interesting managerial challenges in the area of business operations management.



Experience in International Trades operations.

Reconciliation Tools - Intellimatch & TLM.

Good Knowledge of computer Fundamentals.

Platform - PIPE, Qwest, SAFE & Mainframe.

Problem solving, Strong work Ethic, Time management.

Accountable system (SAP & Cloud Computing)

Self-confidence, Handling pressure, Team work & Leadership.

Oracle FLEX Cube & CRM System.

Energetic self-motivator and strong in both planning and execution.

MS Office (Word, Excel, and PowerPoint)

Having ability to work in tech support projects.

Working Experience:-

Company : HDFC Bank Ltd

Duration : May 2019 to Sep 2019

Equity & FX account opening and its maintenance.

Analyze the daily Equity market and suggested calls for clients.

Client Name & Address change updates are done upon requests.

Portfolio Reconciliation - Reconciling the accounting system against the customer’s data for both cash and securities for the portfolios.

Suggested the clients to invest Mutual fund & SIP as per norms.

Company : Tata Consultancy Services

Duration : July 2015 to Jan 2019

Team: - Credit Risk Reconciliations (Operation Risk Control - ORC) (1.6 Years)

Client: - Morgan Stanley

Cash & Stock Reconciliation - Reconciling the accounting system against the custody systems for both cash and securities for the portfolios.

Knowledge in matching the breaks and routing it to the responsible teams.

Investigate and review of breaks to identify the root cause to clear at the earliest as well versed in resolution management.

Review of Age breaks report. Provide resolution to daily operational issues /queries raised by the Client & CSM.

Proactive in escalation of aged breaks and high value trades.

Team: - Institutional Reference Data – IRD (2 Years)

Client: - Morgan Stanley

Equity, Fixed Income, FX, Stock loan, IPB, PWM & Derivatives account opening and its maintenance.

Validating various approvals such as Credit, AML & KYC for closing and reactivating the accounts.

Client Name & Address change updates are done upon requests from CSG after validating the evidences provided.

Crucial a maintenance activity includes Contract note & Monthly statement suppression for the clients where contact details are updated using which, all the mail communication happens.

Standard Settlement Instructions (SSI) setup in Static Data.

Setting up & amending the SSIs in Firm, Broker and Institutional Customer Accounts.

Cross Referencing the Client’s Euro Clear, CLS, DTC and other SSIs with SAFE System.

Rerunning the Trades to the Exchange after adding the accurate Instructions.

Escalating unresolved discrepancies in SSI to Client Service Groups (CSG).

Accustomed in Working with IT team to identify the areas for automation in IRD activities.

Work with bulk projects emails.

Additional Responsibilities:

Handing regular activities of the team and provide the regular updates to the Manager.

Preparing MIS reports (Daily, Weekly, Monthly SOW, KPI, SLA & TDABC) and other statements with a view to apprise management of the process operations and assist in critical decision making process, preparing power point presentation on overview of the entire process and applications used.

Actively participated in the TCS audits like RCSA & IQMS.

Managing & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual and group targets.

Company : GNSA Infotech Pvt Ltd

Duration : Nov 2011 to Mar 2015

Client: - (Sterling Holidays & Mahindra Holidays)

Process: - Account payable and Receivable process

Reconcile the client payment details with bank records and SAP entry.

Passing the necessary JV entry using the SAP T-Code and change the status with the help of it.

Prepare the MIS weekly and monthly payment and also sent the report to higher management level.

Validating all the payments and account details (ECS, PCD, & Card) while before processing.

Register the ECS mandate for respective client and co-ordinate with tech process and bank debit the emi based on customer agreed date.

Responsible for addressing the query and co-ordinate with client, bank and tech process.

Education Qualification:-

B. SC Computer Science in Pachiyappa’s college aided University of Madras during the year of 2008 to 2011.

HSC during the year of 2008 in Rajah Muthiah higher sec. school.

SSLC during the year of 2006 in Rajah Muthiah Higher sec. school.

Personal Information:

Date of Birth






Marital Status


Father's Name

P. Gopu


No 1, 4th Lane, Alwarpet Street, Chennai - 18

Languages Known

English & Tamil

Declaration: - I hereby, declare that all the details furnished above are true to the best of my knowledge and I can produce the entire original document on demand of you or your organization.

Date: Signature


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