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Customer Service Manager

Location:
Memphis, TN
Salary:
$40,000 Yearly
Posted:
March 11, 2020

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Resume:

Anthony Kateridge Sr.

*** ******* **. ******* ** 38104

631-***-**** adb9bi@r.postjobfree.com

SUMMARY

Professional Debt Recovery Manager

Highly Skilled Negotiator • Confident, Strong Communicator

•Accomplished Commercial Debt Collector • Strong Leader • Effective Teacher

• Created Collections Department • Reorganized cash allocation procedures

• Implemented policies and procedures • Ensure quality customer service • Retaining client base

• Interacted daily with account management teams• Negotiate payments • Reduce accounts receivable delinquency • Experienced with Great Plains, AS400 & EPICOR accounting & collection systems

Professional Experience

MAK Consulting 6/11/18 – Current

MAK trains and advises AR/Credit & Collections teams in proper techniques of Collections & Customer service with the emphasis on retaining clients while reducing the bottom line. They teach companies how to properly

Prepare monthly, quarterly and yearly financial reports for senior management

Contact clients to uncover and resolve obstacles that prevent prompt payment

Negotiate payment plans

Cash & Credit Allocation

Ensured customer service by correcting billing errors and/or making appropriate adjustments

Coordinate customer follow-ups with project managers, sales staff and field techs

Evaluate and prepare accounts for outside collection placement or legal escalation

Set up new client in system

Resolve client disputes

Train new collectors & client relationship team members

IVCI Hauppauge NY 3/23/2015 – 5/17/2018

IVCI llc is the leading global video Teleconferencing Services.

Prepare monthly, quarterly and yearly financial reports for senior management

Contact clients to uncover and resolve obstacles that prevent prompt payment

Negotiate payment plans

Cash & Credit Allocation

Ensured customer service by correcting billing errors and/or making appropriate adjustments

Coordinate customer follow-ups with project managers, sales staff and field techs

Evaluate and prepare accounts for outside collection placement or legal escalation

Set up new client in system

Resolve client disputes

Train new collectors

AG Adjustments Westbury, NY 1/2002 – 2/2005 Returned 11/2013 – 3/2015

AG is a commercial collection agency with an annually portfolio over $50 million.

Negotiated payments of third-party debts

Ensured quality customer service; maintaining client relations

Weekly and monthly updates to clients

Contacted customers and resolved issues to guarantee prompt payment

Prepared automatic payment, credit card and check-by-phone payments

Evaluated and prepared accounts for legal action

FORD MODELS NYC NY 8/2012 – 11/2013

Ford is the leading global management company for fashion talent within the model, photography, stylist, and hair and makeup artist communities.

Prepare monthly, quarterly and yearly financial reports for senior management

Contact clients to uncover and resolve obstacles that prevent prompt payment

Negotiate payment plans

Ensured customer service by correcting billing errors and/or making appropriate adjustments

Coordinate customer follow-ups with booking agents

Evaluate and prepare accounts for outside collection placement or legal escalation

Responsible for evaluating all accounts for legal escalation

Train and coach collections and receivables team

Evaluate credit worthiness

Establish credit limits

Set up new client in system

Collections assignments (Marcum Temporary Staffing) Axion Staffing LLC NYC NY 5/2009-8/2012

A multifaceted Temporary and Permanent employment agencies supplying candidates of all levels for the Healthcare, Light industrial, Credit and Collections assignments

Prepare monthly, quarterly reports for senior management and clients

Contact clients to uncover and resolve obstacles that prevent prompt payment

Negotiate payment plans

Evaluate and prepare accounts for outside collection placement or legal escalation

Trained and coached collections and receivables team

Negotiated payments of past due client accounts

Ensured quality customer service; maintaining client relations by supplying weekly and monthly updates to clients

Assisted in education the account management team as to how they effect AR

Allocate daily cash to clients invoices

Prepare and allocate all Credits and debits

Resolve client disputes

SXC/National Medical Health Card (NMHC) Port Washington, NY 2/2005 – 5/2009

SXC was a Pharmacy Benefit Management company with over $30 million in bi-monthly billing.

Collections Manager

Instrumental in creating Collections Department., Reduced the company bottom line, accounts receivables and bad debt.

Prepare monthly, quarterly and yearly financial reports for senior management

Contact clients to uncover and resolve obstacles that prevent prompt payment

Negotiate payment plans

Ensured customer service by correcting billing errors and/or making appropriate adjustments

Coordinate customer follow-ups with Account Management

Evaluate and prepare accounts for outside collection placement or legal escalation

Ensure Sarbanes Oxley compliance as it pertains to accounts receivables, collections and cash allocations functions

Was responsible for evaluating all accounts for legal escalation

Trained and coached collections and receivables team

Assisted in education the account management team as to how they effect AR

Active member of Employee communications & team building committee

Education: New York Institute of Technology Greenvale NY 1976 – 1977

Communication Arts Major

Accreditations: Successfully completed numerous Welcome Wagon in-house team-building and management seminars,

Sarbanes Oxley compliance training, HIPPA compliance training. Completed FDCPA compliance training

Community Activities: American Cancer Society, Westbury, NY – Organized and performed in fundraising productions of “Rock & Roll to the Rescue”. Former Lead vocalist, front man and business manager of The Moments and FlipSide, Current front man, Lead vocalist and manager of Tony K. and Boardwalk a 50’s musical entertainment group. Successful competed at IMTA 2017 winning Cold Read & Monologue competitions.

Patents and Publications: Original poetry published in The National Library of Poetry, “Silence of Yesterday” and “The Best Poems of 1998”.



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