Transferable Visa (Kingdom of Saudi Arabia)
Valid Saudi Arabia Driving License till 2021
A keen learner, striving individual and an excellent team player having 13 years of experience in an international hotels and resorts. Proven ability to learn quickly and initiate corrective actions. Lead by examples. Having track record of maximizing luxury guest satisfaction and gratification, by providing the quality services of housekeeping, laundry, and maintenance and guests relation. Also present a positive image of the business. Extensive knowledge of Housekeeping, rooms, guest’s relation, Hospitality practices, Recruitment, FBM, Opera, Protel, HRM, Bayan, conditions of employment & diversity challenges. Demonstrate success in organizing tasks, increasing efficiency and obtaining maximum results and quality according to the company standards and policies.
Cluster Executive Housekeeper
1st March 2020-Present
Al Hokhair Hospitality 169+109
Riyadh Saudi Arabia
02 May 2017-29 Feb 2020
Millennium Hotels and Resorts 143 Keys
Riyadh Saudi Arabia
Sep 2016 - May 2017
Habitat Hotel 361keys
Oct 2015 – Sep 2016
Al Nakhla Residential Resort and Spa 371units
Riyadh Saudi Arabia
Nov 2013 – Oct 2015
Mercure khamis Mushayt Hotel & Convention Center 136 keys Khamis Mashyt Saudi Arabia
Executive Housekeeper(Acting Resort Manager)
March 2012 – Oct 2013
Syahya National Co for Tourism Hotels & Resort 160 units Abha Saudi Arabia
Feb 2011– Jan 2012
The Nomad Succasa Hotel 5* 231 Keys
Student of Hotel Management (Specialization in Rooms Division) Jan 2006– Dec 2010
Internship project and Different hotels and hospitality institutions Pakistan
Front Office Supervisor (Internee)
2010 (3 Months)
Pearl Continental Hotel
Front Office Supervisor
Besham Continental Hotel
Field Supervisor 2007
Research Project under University of Leicester School of Archaeology Ancient History UK During the said research, I was held responsible for overall data collection, documentation, Excavated objects, maintaining items for employees and survey.
FIELD WORK TRAINEE
Archaeological Research Project under the team combine project of Harward University Cambridge MA 02138 USA, University of Wisconsin Madison, 53706 USA and New York University, New York NY 10003 USA.
During this project .I was held responsible for
In the Field
Excavation techniques. Keeping field notebook.
Field recording and techniques of artefacts collection.
Drawing sections of plans of the excavated areas. In the Camp
Attending lectures on specialized topics
Completing documentation of excavated areas
Artefacts recording and analysis: ceramics and small find tabulation
Cleaning and conservation of objects in the laboratory
Drawing of pottery and objects
Attitude and appearance
Training workshop on mapping cultural assets organized by Hazara University in collaboration with UNESCO Islamabad and sponsored by the NORWEGIAN Government. Field tasks included:
Mapping of the areas
Using the GPS (Global Positioning System)
Protection and collection of tangible and an intangible objects SKILLS
Research of the cost.
Population interest, education and institute of the area
Housekeeping operation & Rooms Management professional
Rooms cleanliness and maintenance
Quality assurance and control
Internal system and controls
Staffs training and PDP strategies implementation
Policies and procedures compliance
Thorough understanding of formulation of budgets
Team building and leadership
Inventory management system
Valuing diversity and designing
Leading staffs and assistance
Demonstrated ability to ensure all tasks are completed in a timely and systematic manner
LQA,QA,QC,QM assurance and self-auditing skills
Customer focus and standard oriented
Ability to work under pressure and have a strong dominating experience in Room division.
Able to achieve budget targets with successful cost control experience.
Knowledge of administrative work FBM (PR), HRM main (Staffs), Bayan work flow.
Administration work ability, making and preparing appraisal, assessment of the employees and having highly expertise of productivity of the department.
Preventive, Corrective and General rooms maintenance experience
Confident, friendly, flexible and enthusiastic with a good sense of humour.
Facilities luxury resorts experience
Excellent written and spoken English
Good knowledge of common IT programmes, including EXCEL, WORD,
Experience of team management and staff motivation.
Ability to self-motivate and to work without supervision.
Good time management and organisational skills.
Good Command Protel, Opera and Fidelio
Extra ordinary skills of FO/HK (Room Divisions)
Strong command on HK Cleaning Chemicals
Knowledge and ability to create healthy work atmosphere in a multi-national environment
Having more than six years’ experience in hospitality industry on different management positions.
Have a strong interpersonal skills to developed and maximize the business. EDUCATION
Master Degree in Tourism and Hospitality Management Hazara University Pakistan
Diploma in Housekeeping NAVTEC (National Vocational &Technical Education Commission of Pakistan).
Certified Departmental Trainer (MHR-MEA)
Leadership Foundation Short Course(LBI)
Front Office Short Course (LBI)
Housekeeping Short Course(LBI)
Departmental Trainer (On job -Off job training)
My Millennium (Training)
Front Office Training
Facilities rules and regulation
Diversey,Ecolob,Midcom,Reza and Hinkle Chemicals
Fidelio & Opera Advance Training
How to Handel Guest complaints
Keys for professional service
Hygiene and Quality
Safety and security
Accor hotels Quality Control
Culture Mapping Assets
Arabic Language : Average with speak, read & write
English Language : Excellent with speak, read & write
Pashto : Excellent with speak, read & write
Urdu : Excellent with speak, read & write
I hereby declare that the information given above is true to the best of my knowledge.