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Front Office Executive

Saudi Arabia
March 11, 2020

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Zakir Khan

Transferable Visa (Kingdom of Saudi Arabia)


Valid Saudi Arabia Driving License till 2021


A keen learner, striving individual and an excellent team player having 13 years of experience in an international hotels and resorts. Proven ability to learn quickly and initiate corrective actions. Lead by examples. Having track record of maximizing luxury guest satisfaction and gratification, by providing the quality services of housekeeping, laundry, and maintenance and guests relation. Also present a positive image of the business. Extensive knowledge of Housekeeping, rooms, guest’s relation, Hospitality practices, Recruitment, FBM, Opera, Protel, HRM, Bayan, conditions of employment & diversity challenges. Demonstrate success in organizing tasks, increasing efficiency and obtaining maximum results and quality according to the company standards and policies.


Cluster Executive Housekeeper

1st March 2020-Present

Al Hokhair Hospitality 169+109

Riyadh Saudi Arabia

Executive Housekeeper

02 May 2017-29 Feb 2020

Millennium Hotels and Resorts 143 Keys

Riyadh Saudi Arabia

Executive Housekeeper

Sep 2016 - May 2017

Habitat Hotel 361keys

Al Khobar

Executive Housekeeper

Oct 2015 – Sep 2016

Al Nakhla Residential Resort and Spa 371units

Riyadh Saudi Arabia

Executive Housekeeper

Nov 2013 – Oct 2015

Mercure khamis Mushayt Hotel & Convention Center 136 keys Khamis Mashyt Saudi Arabia

Executive Housekeeper(Acting Resort Manager)

March 2012 – Oct 2013

Syahya National Co for Tourism Hotels & Resort 160 units Abha Saudi Arabia

Housekeeping Manager

Feb 2011– Jan 2012

The Nomad Succasa Hotel 5* 231 Keys

KLCC Malaysia

Student of Hotel Management (Specialization in Rooms Division) Jan 2006– Dec 2010

Internship project and Different hotels and hospitality institutions Pakistan

Front Office Supervisor (Internee)

2010 (3 Months)

Pearl Continental Hotel

Rawalpindi Pakistan

Front Office Supervisor


Besham Continental Hotel

Besham Pakistan


Field Supervisor 2007


Research Project under University of Leicester School of Archaeology Ancient History UK During the said research, I was held responsible for overall data collection, documentation, Excavated objects, maintaining items for employees and survey.


Archaeological Research Project under the team combine project of Harward University Cambridge MA 02138 USA, University of Wisconsin Madison, 53706 USA and New York University, New York NY 10003 USA.


During this project .I was held responsible for

In the Field

Excavation techniques. Keeping field notebook.

Field recording and techniques of artefacts collection.

Drawing sections of plans of the excavated areas. In the Camp

Attending lectures on specialized topics

Completing documentation of excavated areas

Artefacts recording and analysis: ceramics and small find tabulation

Cleaning and conservation of objects in the laboratory

Drawing of pottery and objects

Attitude and appearance


Training workshop on mapping cultural assets organized by Hazara University in collaboration with UNESCO Islamabad and sponsored by the NORWEGIAN Government. Field tasks included:

Mapping of the areas

Using the GPS (Global Positioning System)

Protection and collection of tangible and an intangible objects SKILLS

Research of the cost.

Population interest, education and institute of the area

Housekeeping operation & Rooms Management professional

Rooms cleanliness and maintenance

Performance optimization

Quality assurance and control

Customer/guests services

Internal system and controls

Cost reduction

Staffs training and PDP strategies implementation

Policies and procedures compliance

Thorough understanding of formulation of budgets

Team building and leadership

Inventory management system

Valuing diversity and designing

Leading staffs and assistance

Demonstrated ability to ensure all tasks are completed in a timely and systematic manner

Rresults Oriented

LQA,QA,QC,QM assurance and self-auditing skills

Customer focus and standard oriented

Ability to work under pressure and have a strong dominating experience in Room division.

Training skills

Able to achieve budget targets with successful cost control experience.

Knowledge of administrative work FBM (PR), HRM main (Staffs), Bayan work flow.

Administration work ability, making and preparing appraisal, assessment of the employees and having highly expertise of productivity of the department.

Preventive, Corrective and General rooms maintenance experience

Confident, friendly, flexible and enthusiastic with a good sense of humour.

Facilities luxury resorts experience

Excellent written and spoken English

Good knowledge of common IT programmes, including EXCEL, WORD,

Experience of team management and staff motivation.

Ability to self-motivate and to work without supervision.

Good time management and organisational skills.

Good Command Protel, Opera and Fidelio

Extra ordinary skills of FO/HK (Room Divisions)

Strong command on HK Cleaning Chemicals

Leadership skills

Training skills

Knowledge and ability to create healthy work atmosphere in a multi-national environment

Having more than six years’ experience in hospitality industry on different management positions.

Have a strong interpersonal skills to developed and maximize the business. EDUCATION

Master Degree in Tourism and Hospitality Management Hazara University Pakistan

Diploma in Housekeeping NAVTEC (National Vocational &Technical Education Commission of Pakistan).

Certified Departmental Trainer (MHR-MEA)

Leadership Foundation Short Course(LBI)

Front Office Short Course (LBI)

Housekeeping Short Course(LBI)


Departmental Trainer (On job -Off job training)

My Millennium (Training)

Front Office Training

Facilities rules and regulation

Diversey,Ecolob,Midcom,Reza and Hinkle Chemicals

Fidelio & Opera Advance Training

How to Handel Guest complaints

Keys for professional service

Hygiene and Quality

Safety and security

Accor hotels Quality Control

Culture Mapping Assets

Pre-opening paths


Arabic Language : Average with speak, read & write

English Language : Excellent with speak, read & write

Pashto : Excellent with speak, read & write

Urdu : Excellent with speak, read & write

I hereby declare that the information given above is true to the best of my knowledge.

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