Theresa DeHaven SPHR/PHR
Human Resources Professional Educator Problem Solver
Certified Human Resources Professional with 20 years of progressive experience. Strategic Business Partner who enjoys translating business goals into HR initiatives that improve performance, profitability, growth, and engagement. Manages and facilitates resolution of highly complex employee issues while also handling day to day HR needs. Expert in Employee Relations and a certified educator with a passion for developing the skills of others. Committed to excellent service and continuous improvement. Recognized as a compassionate leader who achieves results.
HR Skills & Qualifications
HR Best Practices
Coaching & Mentoring
Curriculum Development & Delivery
ONESOURCE DISTRIBUTORS – OCEANSIDE, CA
HR Business Partner, September 2019 – November 2019
Tracked and managed applicants through Silkroad ATS, made offers, created consistent and engaging applicant and new hire experiences during onboarding.
Assisted with HRIS transition from Paychex to Kronos, ensuring accuracy and designing workflows.
Performed employee relations investigations and made recommendations in line with laws and policies.
PALOMAR HEALTH - San Diego, CA
Employee Relations Specialist / HR Business Partner, December 2018 – August 2019
Hired as a contractor to assist with backlog of Employee and Labor Relations issues. Managed intake of all new ER concerns and led complex and thorough investigations through case completion.
Recognized and appreciated for being able to “hit the ground running” with little direction even though this was a first assignment in a Unionized environment.
Earned position as one of 6 new HR Business Partners as the organization transformed to a BP/COE HR service delivery model. Helped design ER training for the new team’s onboarding.
Quickly built effective working relationships with assigned leaders across 3 sites. Enhanced skills and provided guidance in the areas of Employee Relations, Performance Management, Orientation, Progressive Corrective action, Labor Relations, LOA/WC/ADA. Quickly became a trusted advisor, respected by leaders and employees.
JC RESORTS - San Diego, CA
Director, HR – Golf, April 2018 – August 2018
Partnered with Senior Leadership on strategic planning, provided guidance on staffing, compliance, performance management, employee terminations, LOA/ADA/WC and RIFs. Managed on-site HR staff.
Evaluated processes to identify areas of opportunity. Streamlined and automated business processes to improve compliance and efficiencies. After analysis, advised that JC Resorts Golf would be better served by an HR Manager and an HR Coordinator.
Held a seasonal job-fair on very short notice, hired and onboarded 25 great candidates within 2 weeks.
Assessed and significantly updated New Employee Orientation to ensure compliance, safety and excellent service.
SCRIPPS HEALTH - San Diego, CA
Workforce Relations Advisor, November 2013 - December 2017
Provided Employee Relations support to approximately 2000 employees, both clinical and operations, throughout 4 locations. Demonstrated ability to work independently and effectively in a fast-paced environment.
Advised senior leaders and line managers across the region on issues of employee relations, employment law, policy interpretation and application, performance management, skill assessment, action planning and terminations.
Conducted thorough, confidential investigations of complex employee issues. Recommended courses of action with effective resolutions which applied knowledge and understanding of HR guidelines and employment laws. Consistently met metric of <30 days to complete investigations and had zero EEO/DFEH claims.
SCRIPPS HEALTH - San Diego, CA
Human Resources Business Partner, August 2009 - November 2013
Worked to develop strong business acumen to build credibility among leaders. Gained the ability to influence and effectively communicate across all levels and varied specialties of the organization.
Developed and led new leader training which improved the quality and timeliness of performance evaluations. Efforts resulted in improved engagement, accountability and performance.
Worked with teams to transform negative working environments into those which fostered teamwork and were conducive to positive dialogue and open-door interactions. Recognized by leadership for personal efforts and improved engagement scores.
THE HOME DEPOT EXPO – Atlana, GA
Area Human Resources Manager, 2007 to 2009
Provided strategic and tactical HR support for 400+ employees and leaders in 4 stores across 2 states.
Trained 25-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions which improved percentage of sound hiring decisions, and reduced costly turnover.
Worked with Senior Leadership to conduct unfortunate RIFs in strict compliance with the Worker Adjustment and Retraining Notification (WARN) Act when the organization dissolved.
Managed and led quarterly review process for all 400+ employees ensuring fairness and consistency in ratings and monetary rewards.
Education & Certifications
UNIVERSITY OF TEXAS — Austin, TX
Secondary Teaching Credential, 1997
SAN DIEGO STATE UNIVERSITY — San Diego, CA
Bachelor of Arts, Social Sciences, 1991
PHR-CA (Professional in Human Resources), 2009
SPHR (Senior Professional in Human Resources), 2018
HRIS applications (UltiPro, PeopleSoft, Paylocity, ADP, Lawson, Kronos)
MS Office (Word, Excel, PowerPoint, Outlook)
Theresa DeHaven SPHR 253-***-****