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Customer Service Manager

Location:
Rustenburg, North West, South Africa
Salary:
25000
Posted:
March 10, 2020

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Resume:

CURRICULUM VITAE

OF

HLEKANI BANDA

PERSONAL DETAILS

Surname : Banda

Maiden Surname : Mabeba

Names : Hlekani

Date of birth : 25-05-1982

Identity number : 820-***-**** 089

Gender : Female

Residential address : 7B Kruger street

East End

Rustenburg

0300

Cell number : 078-***-****/ 079-***-****

Work number : 014-***-****

Email address : adb8h2@r.postjobfree.com

Marital status : Married

No. Of dependants : Two

Nationality : South Africa

Religion : Christian

Criminal record : None

Home language : Setswana

LANGUAGE PROFICIENCY

Language

Speak

Read

Write

English

Good

Good

Good

N. Sotho

Good

Good

Good

Setswana

Good

Good

Fair

Afrikaans

Fair

Good

Good

EDUCATIONAL QUALIFICATIONS

Last School Attended : Waterval high school

Highest Grade Passed : Grade 12

Subject Passed : English, Afrikaans, Xitsonga,

Biology, Mathematics & Physical Science

Year : 1999

WORK EXPERIENCE

Company : Barloworld Transport

Place : Rustenburg – Zinniaville – Industrial Area

Position : Workshop Administration Supervisor

Duration : 15 April 2015 till to date

RESPONSIBILITIES

Carrying out of service administration

Creating requisition & order number

Updating Invoices, Batching (creditors & cheque) and send it to Finance department for payment

Carrying out the invoicing function on daily basis on Auto line

Processing of internal and external jobs

Controlling and monitoring of work in progress (WIP)

Printing of maintenance job cards and distributing them amongst relevant personnel

Interacting with customers/suppliers

Ordering and receiving of stock from suppliers and customers

Supervising all workshop paper work and stock take

Provide assistant to site personal with all administrative & planning duties

Company : Hitachi Construction Machinery Southern Africa

Position : Costing and Site Administration Clerk

Place : Kathu – Nothern Cape – Field service

Duration : July 2014 to 31 March 2015

Place : Xstrata Atcom (Impunzi) Colliery Witbank – Marc site

Duration : January 2011 to June 2014

Reason for leaving : Same Company Transfer

RESPONSIBILITIES

Carrying out of all administrative activities

Creating quotations as per customer requirement

Updating Invoices, Batching (creditors & cheque) and send it to Finance department for payment

Carrying out the invoicing function on monthly basis

Follow up invoices payment - debtors

Processing of internal and external jobs

Controlling and monitoring of work in progress (WIP)

Printing of invoices on Rascal system

Opening and closing of job cards on SAP (CMMS)

Capturing of hours and breakdown on AMT system (CMMS)

Printing of maintenance job cards and distributing them amongst relevant personnel

Interacting with suppliers and mine personnel

Carrying out of stock count

Updating of major components list

Ordering and receiving of material from external suppliers and internal customers

Attending of safety meeting

Processing of time sheets for Hitachi employees and subcontractors (Cummins engine)

Carrying out payments for supplier’s field service technicians and products support team

Provide assistant to site personal with all administrative & planning duties.

Company : Terex Africa (Eqstra Mining)

Place : Venetia Mine

Position : Assistant Planner

First position : Site Administrator and then promoted

Duration : Sep 2006 to Dec 2010

RESPONSIBILITIES

Carrying out of administrative support and office Management

Monitor Wearcheck documentation

Process downtimes and discussing of top 10 failures

Carrying out of Monthly KPI’s and Weekly Reports

Discussing of maintenance daily schedules for de Beers

Carrying out of maintenance planning services and hours

Carrying out of Data Capturing

Issuing & capturing of even scopes and Job cards

Services forms and PM Services

Link Work orders For Auto-line

Carry out timesheets and security clearance

Carry out Wenco & Shovels Reports

Capturing & Monitoring AMT

Attending Planning Meetings

Provide assistant to site personal with all administrative & planning duties

Company : Vhembe Tourism Information Centre

Place : Louis Trichardt

Position : Information Officer

Duration : July 2006 – August 2006

Reason for Leaving : Temporary

RESPONSIBILITIES

Customer Service

Telephone Operating

Reception Responsibilities

Typing and Filling

Planning Events

Company : Vatsonga Cultural Village and Accommodation

(Ribolla Tourism)

Place : Elim

Position : Admin Clerk

Duration : June 2004 – June 2006

Reason for Leaving : 2 Year Contract

RESPONSIBILITIES

Typing and Filling

Data Capturing

Presentation to External Clients

Telephone Operating and Other Administration functions

Customer Service

Company : Pfuxanani Youth Centre

Ribolla Tourism

Place : Elim

Position : Tour Guide (Cultural Villages)

Duties : Organisation an Itinerary

Customer Service

Duration : Jan 2004 – May 2004

Reason for Leaving : Temporary

SKILL DEVELOPED

Good verbal and Writing Skills

Communication Skills

Human Relation Skills

Typing Skills

SYSTEMS WORKED ON:

SAP R3

AMT

SYSPRO

AUTOLINE

RASCAL

HUMAN RESOURCES MATTERS

EARTHMOVING MACHINERY EXPOSED TO:

Terex Machinery (Shovels And Back Hoe RH340, RH5500)

Hitachi Machinery Excavators (ZX330, ZX870, EX2500-6 and EX2600-6)

Caterpillar (Rear Dump Truck and Bull dozer)

REFERENCES

1.Company : Barloworld Transport

Contact : Mr Johan van Deventer (Foreman)

Telephone : 014-***-**** / 063-***-****

2.Company : Hitachi Construction Machinery Southern Africa

Contact : Mr E. Mtsweni (Marc Planning & LCC Manager)

Telephone : 013-***-**** /082-***-****

3.Company : Terex Africa

Contact : Janie Koekemoer (Store Manager)

Telephone : 015-***-****

4.Company : Vhembe Tourism Information Centre

Contact : Mr M.E Musitha (Manager)

Telephone : 015-***-****

5.Company : Vatsonga Cultural Village & Acc

Contact : Mr A. Ndalana (Project Manager)

Telephone : 072-***-****

6.Company : Pfuxani Youth Centre

Contact : Ms B. Jeleni (Co-Ordinator)

Telephone Number : 015 556 412



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