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Social Media Customer Service

Location:
Lagos, Nigeria
Salary:
100,000 and above
Posted:
March 10, 2020

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Resume:

NNOROM MERCY ONYEKACHI

**, ***-******** ******, ********, Lagos.

+234********** +234**********

adb8fc@r.postjobfree.com

PERSONALDATA

Date of Birth:

19th of February, 1989

Sex:

Female

Status:

Single

State of Origin:

Imo State

L.G.A:

Owerri West

Nationality:

Nigerian

Languages:

English, Igbo and Yoruba.

EDUCATION

National Youth Service Corp. 2017 - 2018

6 Division Nigerian Army Barracks

Port Harcourt. Rivers State

NYSC Certificate

Lagos State University.

Ojo. Lagos State 2012 - 2016

BA Philosohpy

Coker Secondary School. 2001 - 2007

WASSCE

Duro - Oyedoyin Nursery and Primary School 1991 - 2000

First school leaving certificate

WORK EXPERIENCE

Design for Love – Retail Store Manager/Customer Service 2018 - 2019

I supervise the stock management and control, also assist shoppers locate the product and goods they desire on social media and in the store. I make sure cash and credit payments are performed and processed accordingly. I oversee shelves are stocked with goods and answer queries from shoppers.

I guide and give Advice to customers on product selection. I also deal with customers refund; liaise with merchandisers in ensuring proper tagging of products. I coordinate and communicate with owner, clients and creative team. Following up with customers via mail, phone call and social media.

I work with the team to create new marketing campaigns and proposals, assist with new ideas and strategies for business development. Document sales by creating, updating customers profile records.

Color Craft Concept – Personal Assistant/ Customer Service 2014 - 2017

I worked as her personal assistant and the customer service representative of the company. It’s an event decoration company. I got into conversations with prospects, convince them to Patronize my company, and make business deals with them. I remind the CEO of meetings, appointments, events etc and also book flights for travels and fix dates for appointments with clients. Made sure materials needed for an event is in order, well decorated and classy. Deliver the products and services to them at the right time, right place and at a profitable amount and also get to know if they need any further assistance after supply (follow-up) in order for them to patronize my company again.

Inventories stock, Marks or tickets merchandise, Keep merchandise in order, Arrange stocks, Keep record of sales, Account for the total income and expenses made.

Edex Travels – Receptionist/ Ticketing Officer 2010 - 2012

I receive visitors and attend to their needs. I answer phone calls and reply mails relating to the company, I perform cash processing and card payments. I keep clients informed by notifying them of preferred customer sales and future merchandise of potential interest.

I book flight tickets and collect information for visa processing.

TECHNICAL SKILLS

Microsoft Word

Microsoft Excel

Microsoft Access

OTHER SKILLS

Objection Handling

Persuasive Selling Skills

Communication Skill

Accounting

Reporting Skills

Attention to Detail

Deadline-Oriented

Reporting Research Results

Time Management

Data Entry Management

Quantitative skills

INTERESTS

Fashion Designing

Public Speaking

Scrabble

Tennis

Reading

Research

REFREES

Dotun Aridegbe,

Nigeria immigration Service Hqts Abuja.

080********.

Mr. Ononogbo Emmanuel

Diamond Remedies

74, Iwamimo St, Ejigbo, Lagos.

080********

Mrs. Blessing Chigbu

Uber Nigeria

20, Iyarere St, Aguda, Surulere, Lagos.

070********



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