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Manager Customer Service

Qibla, Kuwait City, Kuwait
March 10, 2020

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Nawal Osama



Phone: 60740503

Address: Salmiya - Block 4 - Al Dimna Street - Salmaniya 3 Building Experienced in Business Administration with a demonstrated history of working in the Real Estate Industry. Skilled in Research, Microsoft Office, holding a bachelor’s degree in Languages Interpretation and Translation from Misr University for Science and Technology.


Admin Assistant• Centre Management • Tamdeen Mall Management. June 2018 – Present

- Reporting to Mall General Manager.

- Managing all Mall Retailers’ documentation process (Insurances and Licenses)

- Analysis of Mall Retailers’ Monthly and yearly sales.

- Raising Investor’s Variation Requests and following up on payments collections.

- Raising Purchase Requests, following up on Purchase Orders and Invoices for office purchasing purposes and Service agreements.

- Handling Petty cash for Centre Management and Security department.

- Taking Minutes for General Manager’s meetings.

- Handling the General Manager’s Daily Calendar.

- Managing Stationery Inventory.

- Issuing Departmental Memos.

- Handling Attendance System for Employees.

- Preparing Mall Incident Reports.

- Issuing and Managing Mall work permits for Retailers.

- Preparing monthly Security reports to the Operations manager. Front Desk Receptionist• HR • Tamdeen Mall Management. January 2016 – June 2018

- Handling the Meeting Calendar for all Corporate Departments.

- Participating in organizing the Corporate events.

- Handling Monthly Attendance System for all Employees.

- Prepare ID Cards for new employees.

- Dealing with Customers in person and via phone, take messages and provide information to callers and to the respective departments accordingly.

- Prepare, edit, translate and print documents, reports, for the CEO when required.

- Provide translation when requested from other departments. - Helping with the training department for the training courses and Coordinating with the departments to arrange the training course appointment.

- Coordinating with Training Manager in organizing Training sessions outside the company.

- Managing Stationery Inventory.

- Perform other related duties as assigned or requested. Branch Insurance Agent. Ahleia Insurance Company

March 2015 – December 2015

- Data entry for insurance policies and updating them daily.

- Dealing with customers in person and through phone.

- In charge of managing the branch.

- Filing and Archiving the office files.


Misr University for Science and Technology, Egypt


• Bachelor’s Degree of Arts, Foreign Language and Translation. Language Education School


• High School

Skills & Abilities

Administration Skills - Team Work - Customer Service - Microsoft Office - Work Under Pressure - Target Orientation -Hard Worker - Fast Learner


Singing –Socializing with friends – Watching English movies – Learning new things

Training and Courses

IIC, ISTITUTO ITALIANO DI CULTURA CAIRO (Italian Culture Institute) General Italian Language Course (August 2010 – October 2010) Tamdeen Mall Management

Administration Skills – Customer Service – Business Writing – Effective Communication – Presentation Skills – PowerPoint – Excel (2016-2017)


English: Fluent

Italian: Good

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