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Customer service skill

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
3000
Posted:
March 11, 2020

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Resume:

CURRICULUM VITAE

PERSONAL DETAILS:

NAME: NAMUGUMYA GLADYS

Mob: +971*********

E-mail: adb882@r.postjobfree.com

Nationality: Ugandan

Passport: B1407182

Visa status: Visit Visa /Joining immediately.

Dubai U.A.E

POST APPLIED FOR: BARISTA CUM WAITRESS/CASHIER

SUMMARY: A polite, well-spoken and hardworking waitress/barista with experience of working in a busy restaurant environment looking after the needs of patrons. Attentively always with a willing and helpful manner that is required to answer phone calls, taking reservations and prepare bills. Looking for a challenging position within an exciting employer where I will be able to increase my work experience and develop my skills. SKILLS AND COMPETENCES.

• Proper handling of cash

• Excellent knowledge in using the POS system

• Neat, clean, and professional appearance

• Comfortable for standing for long time periods

• Superb communication in English and people skills

• Friendly and out going

• Trainer and mentor

• Helping the managers in checking the Inventory

• Fluent in English

EXPERIENCE

GRAND HYATT HOTEL: 2019 TO PRESENT

BANQUET SERVER (WEDDINGS & EVENTS) - PART TIMER

DUTIES:

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.

• Arranged linens and table settings according to the seating plan and event theme.

• Cleaned and sanitized work stations to meet health department regulations.

• Provided friendly, courteous service to create memorable moments for guests.

• Monitored dietary restrictions and served guests with special needs.

• Cleared dishes and glassware quickly following each course. WAITRESS CUM BARISTA/CASHIER

BREW CAFE AND RESTAURANT 2016-2018)

DESIGNATION: Barista cum waitress/cashier.

DUTIES,

• Welcoming and showing customers where to sit with a genuine smile and presenting them with menus

• Suggesting new products in the restaurant

• Preparing hot and cold beverages

• Making backup preparations during closing shift as a barista

• Maintaining standards of coffees served by proper consistence during making of coffees

• Having basic skills in latte art

• Maintaining first in first out (FIFO)

• Repeat order to the guest

• Serve fresh, hot food with a smile in a timely manner

• Record customer orders and repeat them back clear, understand manner to minimize errors.

• Managed safe storage and rotation of food products.

• Ensured to follow health and safety procedures at all times

• Maintained work areas safe and organized.

UNIT TEA CAFE RESTAURANT UGANDA. (2013-2015)

Position: WAITRESS.

DUTIES,

• Welcoming guests and directing them to available tables.

• Presenting and explaining the menu items to the customers

• Answering questions from customers about food and beverages and sharing information about the status of their orders

• Restocking salad bars and buffet lines.

• Arranging table setups and folding napkins.

• Attending scheduled team or shift meetings.

• Ensure customer satisfaction

• Accepting payments for the meals.

• Ensure that customer orders are rightfully assembled.

• Maintaining cleanliness and tidying up always.

• Preparing tables for next guests once a party has departed COMPANY NAME; ISLAMIC SCHOOL OF TRAINING AND EDUCATION DUBAI; BUS ATTENDANT 2018-2019

DUTIES

• Provide extra care and help children with special needs by ensuring that they are comfortable and happy.

• Ensuring the children reached their homes and handled over to their respective relatives.

• Preparing reports such as attendance schedule and children misconduct.

EDUCATION BACKGROUND

• High school certificate

REFERENCES: Available on request



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