Barberton, Ohio. 44203
I am looking for an opportunity for long term employment with an established, value centered company. I would like to work for a company where I can apply my skills to help the company reach their goals. I'm a hard worker, with a good head on my shoulders. I find myself to be a fast learner; I'm friendly and get along with everyone. I enjoy a close work environment with other co-workers nearby, and also work independently very well. I accomplished my degrees going to college remotely so I am very efficient at working on my own, accomplishing goals, and finding solutions to issues. Please feel free to contact me for any further questions.
Excellent interpersonal skills, communication skills, problem solving skills, and high attention to details.
Experience in developing and implementing new procedures and processes, along with maintaining set producers and processes.
Proficient in Microsoft Excel, Microsoft Power Point, Microsoft Office, and other programs.
Strong data entry skills, data base skills, and creating spreadsheets.
Managing employees and company required systems, along with managing internal and external aspects of business.
Order Processing/Back-up Secretary, Quikey Manufacturing, Akron, OH. (October 2010 - June 2013)
Reviewing every order placed with the company. Preparing orders to be entered into the computer system, tagging orders so every department knows what they will be doing with the order. Determine what factory and department will make the product, what dates they will be shipped, if they will make in hands dates, where and how they will be shipped, if the orders are reorders, and if the orders have special request, among other task. Interacting with customers to ensure product will be as desired. Accuracy is a must to insure the company does not lose profits. Filled the role of front desk and owner secretary when the fulltime secretary was not in. Tasks included answering phones, sending orders to Florida location, sorting and delivering in mailing, among other duties.
Customer Service Supervisor, NSA Technology, Akron, OH. (October 2008 - November 2009)
Managing 20-30 agents, including initial training, along with continued coaching on a daily basis. Being available for agent questions, and/or escalated Customer calls. Multi-tasking between agent concerns, and set daily/weekly tasks such as: Payroll, Scheduling, Customer Refunds, Statistical Reporting. Accessing and maintaining data bases with specific information regarding multiple unique customer concerns on a daily basis. Tracking specific concerns over varying periods of time, ensuring a professional, efficient, and personal solution to said concern.
Customer Care Billing Agent, Telepreformance, Akron, OH. (Januray 2008 – July 2008)
Phone rep receiving incoming calls related to cable services. Adding and removing services, along with resolving customer problems, concerns, and insuring customer happiness.
Dispatch, Taylor Telecommunications, Mogador, OH. (June 2007 – October 2007)
Dispatching contracted employees, and data entry of a contractor’s work and each piece of equipment that they have. Unloading equipment and putting equipment together for each job a contractor requires for each job.
STNA, Copley Health Center, Copley, OH. (September 2003 – March 2004)
Providing all daily activities for 10-12 residents. Continuously multitasking between unique and personal situations. Proving needed care, 5-6 days a week, 6am - 2pm.
Independent Home Health Aid, Akron, OH. (June 1999 – 2006)
In home health care of several senior citizens. Cooking, cleaning, bathing, dressing, and helping with everyday errands.
STNA, Chapel Hill Community Nursing Facility, Canal Fulton, OH. (June 1999 – February 2000)
All daily activities for 10-12 residents at this facility. Continuously multitasking between unique and personal situations. Providing needed care, 8hrs a day, 5-6 days a week.
MBA in Business Administration, at Ashford University, San Diego, CA. (May 2018 – Dec. 2019). Courses include business strategy, operations management, managerial finances, legal environment, and managerial economics. Graduated with a 4.0 GPA, and belong to the national and international honor society.
B.S. in Business Administration, at Ashford University, San Diego, CA. (August 2013 – April 2018)
Major was in Business Administration with course that include business law, accounting, and organizational behavioral. The degree also includes a minor in Human Resource Management with course that included organizational development, compensation and benefits management, and employee and labor relations. I graduated holding a 3.99 GPA and received the highest honors the school holds. I also belong to a national and international honor society.
Ohio Department of Health, Akron, OH. Certificate Nurse Assistant 1999
Stated tested nursing assistant.
Norton High School Norton, OH. G.E.D 1999