Sign in

Case manager, Notary, Customer Service

Cleveland, OH
March 11, 2020

Contact this candidate


Shovonne Johnson

Akron, Ohio ***** 330-***-****

Outgoing and enthusiastic professional recognized for providing outstanding customer service, client education and staff leadership.



1/2006 – Present Site Manager (Seasonal)

The Bizness Lab Akron, Ohio

Oversee office management by processing payroll, interviewing new hires and developing business marketing strategies

Generate weekly client tax reports

Facilitate weekly employee schedules

Generate Payment of Yearly Tax Spreadsheets

June 2018-Present Caseworker

IWasHere LLC.

Assist with improving minority literacy and promotion of mental health awareness and self-care.

Assist in Networking for Resources between our clients and Partners with public agencies

2/2014 – 02/07/2020 Technical Assistance/Outreach Case Manager

Summit County Job and Family Services Akron, Ohio

Evaluate client eligibility for Summit County public assistance benefits

Conduct interviews for client benefits such as childcare, Temporary Assistance for Needy Families (TANF) and Supplemental Nutritional Assistance Program (SNAP)

Serve as community liaison between United Way of Summit County and benefit recipients

Assist with networking and development for partnership with public agencies within Summit County

Facilitate community presentations on available services from Summit County Job and Family Services

Facilitate quarterly community “Baby Showers” to promote infant mortality awareness

Generate weekly reports for client approvals and denials


Stark State College Associate of Arts & Science: Social Services December 2020

John R. Buchtel High School High School Diploma June 1988

Internships and Volunteer

June 2014 – Present CEO & Founder

TeamZoie LLC. “Everyone is some type of different!”

Promote disability and special needs awareness throughout Summit County by hosting community fundraisers, annual family picnic and parent support groups.

Provide annual $500 scholarship to local qualifying high school graduate

July 2019- September 2019 Teen Community Liaison Intern

XCLusive LLC.

Facilitate community awareness events for teens and young adults to reduce bullying, suicide, teen pregnancy, STD/STI transmission and increase high school graduation.

References upon Request

Microsoft Office Suite


Problem Solving

Data Entry

Critical Thinking

Community Relations



Cultural Diversity & Sensitivity

Project Management



Contact this candidate