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Staten Island, NY
March 09, 2020

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Experienced Document Analyst able to handle multiple tasks simultaneously and accurately deliver executive correspondence. Adept at computer productivity software maintaining accurate and organized files and developing effective lines of communication with all levels of management. Specializes in working in a fast-paced environment and maintaining critical files and records.


American Arbitration Association, New York, NY 05/2003 – 10/2019

Document Analyst 05/2014 – 10/2019

Reviewed party submissions for accuracy; identified and reported faulty, incorrect or unclear submissions and differentiated between document submissions and organized them into categories.

Recognized and reported on filing patterns, changes or anomalies in filing habits and served as a subject matter expert on document identification and indexing.

Met and stayed abreast of applicable rules, regulatory compliance requirements and procedures regarding case processing and other work assignments. Complied with established operating procedures, NYS regulations, as well as American Arbitration Association’s policies and procedures.

Received and responded to correspondence with established policies and protocols.

Collaborated with Supervisor to recognize and apply regulatory compliance as well as made suggestions to ensure operational efficiency.

Anticipated and resolved documentation and client service issues as well as ensured unresolved or complex issues were escalated to Management.

Maintained confidentiality and neutrality in the handling of proprietary and customer information.

Assisted with Conciliation processes including working on documents received from internal and external parties.

Reviewed and identified medical and legal documents submitted by parties for arbitration proceedings.

Ensured correct identification of documents, entry of logs, reports and correspondence with minimal rate of error, while maintaining compliance with the 48 hour time frame indexing standard.

Maintained a high-level of customer service.

Assisted with onboarding and training new hires.

No Fault Case Manager 05/2003 – 05/2014

Acted as liaison between parties and Arbitrators in the no fault arbitration process.

Filing, copying, handling email correspondence, assembly of files for preparation for upcoming arbitration hearings.

Acted as liaison between the parties and arbitrators in helping resolve cases in an efficient and expeditious manner.

Updated parties via email correspondence and other electronic correspondence as to the status and outcome of their cases.

Handled all filing, mailing, processing of requests and paperwork leading up to and including the resolution of the case.

Handled phone requests for adjournment, to appear by phone and other requests sent into the center that parties requested prior to the arbitration hearing.

Handled scheduling of cases, from start to finish, including input into the system at inception, handling of all mailed correspondence between the parties, scheduling, issues, etc.

Resources, New York, NY 04/1998 – 05/2002

Billing Analyst

Analyzed contracts to ensure contract and invoicing followed appropriate guidelines and regulations.

Identified any issues that may affect billing and determined proper course of action.

Followed up with internal and external personnel regarding outstanding issues.

Completed monthly reconciliation analysis to report income projections to management.

Maintained positive relationships with clients and vendors, researched complex billing issues, prepared monthly client accruals and tracked deferred revenue.


Microsoft Office (Outlook Word, Excel, PowerPoint)

High level attention to detail

Quick learner

Ability to thrive in a team environment

Ability to multi-task, be flexible and maintain a professional manner at all times.


Queens College (CUNY)

Flushing, NY

Bachelors of Liberal Arts – 1997

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