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Customer Service Office

Location:
Al Ain, Abu Dhabi Emirate, United Arab Emirates
Posted:
March 10, 2020

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Resume:

Curriculum Vitae - Amal Mubarak Nasser Al Gharibi

AMAL MUBARAK

Mobile # 050-*******

adb78p@r.postjobfree.com

Nationality: Omani

Date of Birth: October 3rd

, 1973

Birth Place: Kuwait

OBJECTIVE

To find an interesting and stimulating position in which I can utilise my skills and experience, contributing to the growth and success of the company and in which I can continue to learn and develop. I have excellent customer service experience gained through working in the stock mar- ket and general banking.

ACHIEVEMENTS

Over 17 years in Banking; customer service and team leader Started from Band E2 as a trainee and promoted over time to Band 7 Appreciation letter from the General Manger Mr. Matar Al Buluchi Achieved 80% from the sales target.

Reduced the overdue outstanding debits from the clients. Appraisal comments: ‘Amal is one of our key staff and has done a very good job and continues to do so with all assignments given’. ‘Amal has been with us for a very long time infact she is prob- ably the second or third most senior staff in the company and has done tremendous efforts follow- ing though our re-vamping of the al Ain branch. She is very diligent and carries her work with excellence and certainly deserves the appropriate recognition’. WORK EXPERIENCE

2016-current First Abu Dhabi Bank, Al Ain - Al Hili branch - Customer Services 1998-2016 National Bank of Abu Dhabi, Stock Market, Al Ain 1/5/2008 to present VIP Broker Assistant ( BAND 7) 21/2/2005 to 30/4/2008 Customer Relation Supervisor, (BAND 6) 1/06/2002 to 21/3/2005 Securities & Services department, Clerk (BAND 5) 1/09/1998 to 1/06/2002 Shares department, (BAND E2) Page 1 of 4

Curriculum Vitae - Amal Mubarak Nasser Al Gharibi

1996-1998 Middle Advertising, Al Ain - PRO

CURRENT DUTIES & RESPONSIBILITIES

Operation work to all type of clerical and administration and duties for the section. Handing over share certificate to clients.

Controlling documents/certificates/cheques for trading/registrar purpose and make the amend- ments to some application for the missing details. Managing joint custody of certificates and cheques. Dispatch certificates and cheques to Head Office regarding trading shares or registrar purpose. Receive all incoming documents, shares certificates and cheques transfer to keep the security un- der dual custodian.

Prepare cash and cheque deposit to be credited in our A/C and send the copy to Abu Dhabi Branch controlling.

Complete and verify contracts, correspondence and transfers deed done between customer type contracts and correspondence for our customers buyer / seller. Attending customer inquire regarding share trading and registration. Dispatch deals to ADFS (Abu Dhabi) through courier service and handle filling of all deals and others documents done by Al Ain office serial wise. Handling returned cheque and dividend cheques.

Department Branch Manager acting Al Ain Office.

Follow-up with broker’s the due amount from the clients. Arrange & asset our client’s to transfer their shares between the relative as per the regulation of the market.

Receiving the applicants to open the investor number for client’s and open an account’s with us in the market system.

Receiving and arranging the deposit applications from the client’s and dispatching to the registrar Company and SSD through the bank mail as per the bank procedure. Handing duties for shares brokers during peak time and while their annual leave. KNOWLEDGE & SKILLS

Advanced knowledge in MS Office and banking software. Advanced knowledge of Bank Products.

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Curriculum Vitae - Amal Mubarak Nasser Al Gharibi

Able to build team work with ability to accept full responsibility for decision logical problem solv- ing.

Able to work under pressure, multi tasking and managing time efficiently. Able to meet customer individual needs.

IN SERVICE TRAINING COURSES:

Anti-money laundering, Jun 8th 2011

Managing Business Performance, Jan 21st 2013

Bring your heart to work, October 27th 2014

Creative problem Solving, November 26th 2014

Engaging as leader, February 24th 2015

Strikers Program, May 26th 2015

Effective Selling Techniques, September 26th 2015

Stock Market Analysis and Valuation, September 29th 2015 Risk Management In Banks, November 15th 2015

Creative Problem Solving and Decision, November 26th 2015

LANGUAGES (SPOKEN AND WRITTEN)

Arabic: Fluent

English: Fluent

SCHOOLING

Jamelia Bor Houraid, Ladies High School, Buremei, Oman Page 3 of 4

Curriculum Vitae - Amal Mubarak Nasser Al Gharibi

Islamic Studies - 79.5%

Arabic - 83%

English - 90.5%

Physics - 63%

Chemistry - 70%

Biology - 66%

Mathematics - 120/160

Overall - 71%

REFEREES UPON REQUEST

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