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Customer Service Manager

Location:
Cebu City, Cebu, Philippines
Salary:
18-20k
Posted:
March 09, 2020

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Resume:

NAME: JEANICA ROSE P.RODRIGO

MOBILE NO: 097********

EMAIL ADRESS: adb73n@r.postjobfree.com

ADDRESS:SUBA POB,ARGAO CEBU

CAREER OBJECTIVES:

Seeking a challenging position with a progressive organization that will effectively utilize my knowledge and expertise where I can grow with the organization and prove to be an asset for its effective functioning, be a team player for the achievement of organizational goals and its success.

KEY QUALIFICATIONS:

Process all reservation requests from customers.

Provide clerical support to the reservation staff.

Change or cancel reservations at the request of customers.

Answer and respond to customers on reservation inquiries.

Receive reservation orders through phone, fax or email.

Provide reservation services to guests and visitors in a hotel setting.

Maintain and manage a log book for reservation activities.

Ensure fulfillment of needs and requirements of guests who obtained prior reservations.

Instruct and communicate to guests, visitors and customers on corporate policies and regulations.

Ensure comfort to guests and customers through reservation services.

WORK EXPERIENCE:

Company : Dream Palace Hotel

Position : Reservation Clerk

Year : 2018 May till 2019 Nov (UAE, DUBAI)

Duties and Responsibilities

Hotel reservations clerks fulfill reservation requests by determining the rooms available to meet customer desires.

They verify customer information and payment options assign rooms and respond to customers with confirmation emails or letters.

Answer and respond to customers on reservation inquiries.

Receive reservation orders through phone, fax or email.

Maintain and manage a log book for reservation activities.

Ensure fulfillment of needs and requirements of guest who obtained prior reservation.

Online rates mapping, doing channel manager, dealing with the travelers.

PERSONAL SKILLS:

Excellent customer service and communication skills

Able to work independently

Quick learner with ability to assimilate job requirements and employ new methodologies.

High committed, determined and industrious

Sound organizational and event management skills

Time management

Flexible, confident with Dedicated & motivated goal oriented both individual and store targets

Generating sales leads that develop into new customers

Build sustainable relationships and trust with customer accounts through open interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents.

EDUCATION:

HOTEL AND RESTAURANT MANAGEMENT

UNIVERSITY OF THE VISAYAS – DALAGUETE CAMPUS

AUGUST 2010

(Has an undergrad degree, with experience working. I need a job urgently)

PERSONAL DECLARATION:

I hereby declare that all above mentioned details are true and correct to the best of my knowledge.



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