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Customer Service Administrative Assistant

Lakewood, WA
March 09, 2020

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Juliette Foster

*** ***** **** ****** • Tacoma, WA 98405 • 206-***-****

Administrative Assistant with over 8 years of experience managing business office functions; providing executive level support, clients focused, efficient self-starter and a team oriented. Seeking to join a customer service centered company.


Strong background in all aspects of Customer Service and Support • Major Medical Billing processes for Insurance Providers • Knowledge of Medical terminology Coding, CPT and ICD-9 and Accounts Receivables • Proficient in use of Medical Office Software • General Office Equipment • Enteral Feeding & Nutrition Program Management • In-Home Caregiver for Disabled • Pik Line & Wound Vac-Care Qualifications & Experience

Private In-home Caregiver Ogden, UT • 8/19 - 12/20

• Prepared for surgery, scheduled visits for physical therapist pre-op training while preparing for the total joint surgery, assisted with managing post-surgery assistive devices, walking aid into and out of the car or up and down stairs, weight bearing procedures

• Helped with the home exercise program, organized medications, reviewed daily instructions regarding total joint precautions, offered encouragement and motivational support, watched for signs of depression, gentle reminders of post-operative precautions

• Assisted with transportation to and from physical therapy, doctor appointments, shopping, while accompanying patient appointments

Private Nanny Kent, WA • 6/18 - 8/19

• Undertook appropriate creative activities with the children, bathing babies, supervising baths for older children, dressing children appropriate to the child's activities

• Planned meals for children, preparing meals and snacks for the children, supervising children's meals, cleaning and washing up after children's meals

• Shopped for children's requirements and scheduling and coordinating children's activities Caregiver • Pine Brook Assisted Living Center Idaho Falls, ID • 5/20 – 6/17

• Provided care 30+ seniors residents, administer medication

• Documented behaviors of patients in assisted living setting and in home caregiving, ADL’S, preparing meal, maintained proper care of equipment

• Assisted senior residents with daily dressing; administered residents’ medications due to illness and age Past Work History

Option 1 Nutrition Solutions • Intake Coordinator

Option 1 Nutrition Solutions • Customer Services (Contractor) Performance Modalities/Empi Inc. • Patient Account Representative Highline Medical Patients • Billing Representative Qualicare • In-Home Caregiver

Private Client • In- Home Caregiver

Processed new patient account information, obtained authorizations and verified insurance coverage for services Provided customers with information regarding products, order status, billing and delivery schedules Familiar with Medicare, Medi-Cal, and Workmen’s Comp of CA and L&I of WA and all Private Insurances Maintained accurate, up to date records maintaining confidentiality according to HIPAA regulations Utilized efficient and courteous customer service via phone and through correspondence Filing, verifying prescriptions, calling patients for monthly supplies Education

Medical Administrative Assisting Program

Bryman College • Renton, WA

Idaho Falls High School • Graduated

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