Quality Manager
Resume:
Claremore, OK *****
Mobile: 918-***-**** e-mail: *******@*****.***
INTRODUCTION:
I am an experienced, knowledgeable and capable Quality Assurance professional, with extensive experience and expertise in Quality Management and manufacturing leadership roles. I look forward to helping your company achieve its quality, safety and operational goals.
SUMMARY OF QUALIFICATIONS:
Quality Management and Manufacturing leadership.
Demonstrated multi-site, multi-national and multi-cultural leadership.
Extensive Quality Management and Manufacturing Leadership experience in several diverse industries.
Supplier development, management and control.
New Product Development processes and methods.
Quality Management concepts and methods (Six Sigma, SPC, APQP, FMEA/Risk Assessment, PPAP, Mistake Proofing, Problem Solving, Internal Auditing, Corrective Action, Supplier Development and Management).
Lean Manufacturing & Continuous Improvement leader.
Proven track record in developing, implementing, managing and improving quality management systems, including ASME, ISO 9001 and QS9000/TS 16949 (now IATF 16949).
ASQ Certified Quality Engineer (CQE); ASQ Certified Quality Auditor (CQA); Lead Auditor; LSS Black Belt.
PROFESSIONAL HISTORY:
Director of Quality
Climate Control Group – Oklahoma City, Oklahoma
May 2017 – Aug 2019
Product: Commercial and residential HVAC products, including heat pumps, chillers, air handling units, dedicated outside air systems, economizers, hydronic fan coils and other products designed, manufactured or sourced, and marketed by CCG under the commercial brands of ClimateMaster, ClimateCraft, ClimaCool and International Environmental Corp., as well as two internal supply companies, ThermaClime Technologies, Inc. and KOAX Corporation.
Duties: Responsible for establishing the overall quality strategy for CCG, for providing corporate leadership and direction for Quality, for developing, implementing and improving an effective corporate Quality & Environmental Management system in accordance with ISO 9001:2015 and ISO 14001:2015, for supporting the operational needs of the six CCG businesses, and for leading continual quality improvement efforts across the six businesses.
Established plans for achieving corporate-wide ISO 9001:2015 and ISO 14001:2015 certification.
Establishing standard Quality processes and methods across the six CCG businesses.
Leading Six Sigma/Design for Six Sigma projects to improve the design and process quality for coaxial coil manufacturing. Targeted projects will reduce costs by approximately $1M annually through design enhancements and process improvements.
Providing leadership and direction to three Quality Managers representing six individual businesses.
Leading efforts to implement APQP (FMEA, PPAP and Control Plan) methodologies and integrate it into the NPD and supplier development process(es).
Leading the effort to develop standardized and unified corporate-wide business management systems.
Global Quality Manager
T.D. Williamson, Inc. -- Tulsa, Oklahoma
December 2006 – May 2017
Product: Proprietary Pipeline Maintenance Equipment, Products and Services for Hot Tapping & Plugging and Pigging
Operations.
Duties: Responsible for establishing the overall Quality strategy, directing the Quality Departments of seven global manufacturing facilities, developing and implementing standardized, global QMS systems and processes, and driving continuous improvement efforts across TDW manufacturing.
Established globally consistent processes and systems to drive Quality performance improvement across the global manufacturing operation.
Directed the Quality Teams consisting of four Quality Managers and forty plus Quality team members at seven global locations. Locations include two U.S. facilities, four European facilities and one India facility.
Developed and implemented a global electronic Quality & Engineering Data and Control System.
Directed projects in 2016 resulting in $1.8M in cost of poor quality savings (year over year).
Designed a Tracking & Traceability system to meet customer and regulatory requirements.
Developed and implemented a global, electronic Quality Management System.
Directed the Quality Teams consisting of four Quality Managers and thirty plus Quality team members at five global locations. Locations included two U.S. facilities, two European facilities and one India facility.
Designed and implemented a global Product Quality Planning process (APQP) to drive product quality for both new and existing products, resulting in significant improvement in product quality performance.
Selected, developed and implemented an electronic Quality Management System to better manage quality performance.
Implemented an ASME Quality Management System and secured ASME Certificates of Authorization for U and U2 Stamps.
Re-focused the plant Quality Department from a Quality Control to a Quality Assurance focus.
Managed Supply Chain development, performance and improvement.
Manager, Quality and Grinding
Burgess-Norton Mfg. Company -- Claremore, Oklahoma
March 1999 - March 2006
Product: Automotive and Diesel piston pins (Automotive/Diesel OEM and Aftermarket)
Duties: Responsible for overall management of a QS 9000 (TS 16949) certified quality system; responsible for Lean Manufacturing and continuous improvement efforts; responsible for developing and maintaining the quality and engineering information systems; responsible for all tooling and operation management; responsible for plant computer systems and databases.
Developed and implemented a QS 9000 quality system and achieved certification in 6 months.
Directed continuous quality improvement efforts that reduced the annual DPPM defect rate from 1,500 in 1998 to less than 10 in 2005, while achieving 99% on-time delivery performance to our customers.
Quality improvement efforts allowed Burgess-Norton to garner additional market share and acquire 100% of piston pin business from three of the largest OEMs.
Developed and implemented numerous quality, engineering and manufacturing information systems to streamline communication and decision-making, reducing paperwork by more than 50%.
Implemented shop-wide statistical process control utilizing VSPC© shop floor software for real-time data acquisition and control -- resulting in a 10% overall capability improvement.
Initiated Continuous Improvement projects that allowed the plant to maintain profitability while seeing a 20% net sales decline between 2000 and 2003.
Continuous improvement efforts resulted in a 40% reduction in labor costs (from FY 2000 levels) while realizing a 60% net volume increase in fiscal years 2005 and 2006.
Identified a continuous improvement opportunity and developed an implementation plan that would have fundamentally changed the cost-structure of heavy-duty piston pins and would have established a competitive advantage for the company.
Burgess-Norton's quality performance consistently recognized by all major customers.
Supplier of the year (multiple years) – Detroit Diesel and Cummins.
Director of Quality Assurance (Southwest Tube Division)
Webco Industries, Inc. -- Sand Springs, Oklahoma
April 1993 – March 2006
Product: Welded and cold-drawn mechanical, condenser, and boiler tubing; value-added tubing components for Automotive Industry.
Duties: Management of Quality Assurance Department
Resumed all duties required of the Director of Quality Assurance (see below).
Due to restructuring of Southwest Tube Division, I was asked to resume the duties of the Director of Quality Assurance (see below). I concurrently maintained responsibility for Quality Assurance at Southwest Tube and overall management responsibility as General Manager of SSCM.
After assisting Webco's cutting division as an in-house consultant, I was asked to manage the operation in January 1997.
Redesigned the process flow at SSCM to create Lean work-cells, resulting in the elimination of high levels of work-in-process inventory, the enhancement of capacity and flexibility, the achievement of higher levels of quality and delivery performance, and substantial improvement in the financial performance of the operation.
Investigated alternative production machinery, ultimately selecting and gaining capital approval for the purchase of machines that resulted in a 300% capacity increase, a 50% reduction in direct costs, a substantial improvement in productivity and quality capability with a payback of less than two years.
While continuing as General Manager of this operation, I was asked to oversee QS 9000 implementation and certification for two Webco manufacturing divisions (with a total of more than 350 employees). Certification was achieved (for both facilities) in ten months.
Integrated and unified the quality systems at multiple manufacturing facilities -- allowing consolidation of responsibilities and providing consistency within quality improvement efforts.
Managed the internal audit process at each facility.
Initiated cross-plant audit schemes that improved the effectiveness of the internal audit process.
Provided corporate training to Webco employees in Quality Auditing, Problem Solving and SPC.
Managed all surveillance activities (Registrar and Customer) at all plants.
EDUCATIONAL BACKGROUND:
PHILLIPS UNIVERSITY, Enid, Oklahoma
Bachelor of Business Administration
Graduated Summa Cum Laude GPA: 4.0
SPARTAN COLLEGE OF AERONAUTICS, Tulsa, Oklahoma
Associate in Applied Science: Quality Control
Dean's List - All Quarters
Spartan's Eagle's Nest for academic accomplishments -- All Quarters
GPA: 4.0
CERTIFICATIONS/RECOGNITIONS:
Senior Member – American Society for Quality (ASQ)
Certified Quality Engineer (ASQ) -- Certification # 28096
Certified Quality Auditor (ASQ) -- Certification # 5925
Lean Six Sigma Black Belt (Villanova University)
TapRooT® Team Leader
ISO 9001 Lead Auditor trained
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