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Customer Service Sales,server

Location:
Maitland, FL
Posted:
March 01, 2020

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Resume:

Alexandra Sidorov

**** **** ***** **, *********, FL 33896 I (C) 321-***-**** I

Professional summary

Team-inspired Server and Cater-Waiter identified as integral component to successful group-oriented initiatives. Exercises a strong willingness to learn and take on new challenges while contributing to essential functions in all aspects of catering events assembly, presentation, and execution.

Skills

Organized and efficient server

CARE certification

ServSafe certification

TIPS certification

Quick problem solver

Thrives in fast-paced environment

Courteous, professional demeanor

High energy

Flexible schedule capability

Presentation skills

Friendly demeanor

Customer service oriented

Sales expertise

Committed team player

Guest relations professional

Cash handling expert

Bar terminology

Up-selling capability

Training personnel

Customer service

Problem-solving

Work history

Manager

Alvin's Island Feb 2012- Nov 2014

Destin, Florida

Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.

Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.

Engaged prospects and customers through various events, including tradeshows, seminars and workshops.

Met with each associate to establish realistic sales goals for the month.

Cross-trained and backed up other customer service managers.

Solved unresolved customer issues.

Strong leader of customer support staff.

Scheduled staff shifts to cover peaks and lulls in customer inquiries.

Trained staff on operating procedures and company services.

Server Trainer

Mama Louise Dec 2014 - Nov 2017

Orlando, Florida

Skillfully promoted items on beverage lists and restaurant specials.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Set dining tables according to type of event and service standards.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Quickly recorded transactions in MICROS system to deliver prompt service.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Precisely described menu items and special offerings and appropriately identified wine pairings.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Verified cash drawer against the day’s receipts.

Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.

Server Trainer

BRAVO Cucina Italiana Nov 2017– Aug 2018

Orlando, Florida

Routinely carried large loads of dishes to kitchen for washing.

Folded napkins throughout the day to maintain an adequate supply.

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Assisted co-workers whenever possible.

Received frequent customer compliments for going above and beyond normal duties.

Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.

Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Precisely described menu items and special offerings and appropriately identified wine pairings.

Server

Forte, Reunion Resort Aug 2018 – Now 2019

Davenport, FL

Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils

Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions

Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.

Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

Keep kitchen staff informed by noting timing of meal progression

Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars

Respond to additional patron requirements by inquiring of needs; observing dining process

Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs

Properly open and pour wine at the tableside

Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return

Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons

Contribute to team effort by accomplishing related results as needed

Provide welcoming phone greeting and following Guest ordering procedures

Convey menu information over the phone to Guests and give accurate estimate of delivery time

Perform basic cleaning tasks as needed or directed by supervisor

Fill in for absent staff as needed

Assist with special events as needed

Adhere to grooming and appearance standards consistently

Promptly address customer service issues and refer customers to management when necessary

Server

Moor – Gaylord Palms Resort Nov 2019 – Jan 2020

Consistently provided professional, friendly and engaging service.

Assertively upsold alcoholic beverages, appetizers and desserts.

Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

Developed and maintained positive working relationships with others to reach business goals.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Maintained high standards of cleanliness and sanitation.

Maintained clean dining room, lobby and service areas at all times.

Education

Bachelor of Science: Engineering 2011

National Aviation University of Ukraine Kyiv, Ukraine



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