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Social Media Customer Service

Location:
Peoria, IL, 61607
Posted:
February 29, 2020

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Resume:

SARAH L. FEAGIN

**** ***** **** ***********, ** *1607

309-***-****

adb2g6@r.postjobfree.com

PROFESSIONAL PROFILE

Demonstrable customer service skills coupled with a strong work ethic. Ability to learn quickly and willingness to use new concepts in any work environment. Team player – desire to contribute to various projects.

Clear communication skills both oral and written, use of positive language, attentiveness, time management skills, and patience

Hands-on experience using several computer programs concurrently, inbound and outbound call work, making records via phone, social media, and white mail

Versed in taking information required for medical records reviewed by the FDA

EDUCATION

High School Diploma, Limestone Community High School, Bartonville, IL 2011

General Education Classes, Illinois Central College, East Peoria, IL 2011-2013

Two of four years completed for BSN, Methodist College of Nursing, Peoria, IL 2013-2015

PROFESSIONAL EXPERIENCE

LAGONDOLA, Bartonville, IL 2009-2018

Assistant Manager

Experience in using a cash register and handling money

Experience in answering phones

Excellent supervising skills for organizing night shifts

Experience with working as a team

Ability to lift over 50lbs

Work with management to provide new ideas for a better business

Maintain a flexible schedule and work load

OSF SAINT FRANCIS MEDICAL CENTER, Peoria, IL 2013

Room Service Ambassador

Interaction with patients in a polite and professional manner

Entering meal requests into the computer given by the patient

Recording what the patient has consumed after each meal

AMERICAN RED CROSS, Peoria, IL 2017-2019

Phlebotomy/Driver

Drive the loaded truck to the destination of the mobile blood drive

Unload truck and set up everything that is needed for the entirety of the work day

Vitals and health history questions were taken and recorded

Venipuncture would be performed to obtain blood donation

Blood would be processed and scanned in through the computer program and boxed up according to procedure

UNITYPOINT HEALTH, Peoria, IL April 2019-Present

Phlebotomist/Lab Assistant

Recommend appropriate solutions based on the nurse or doctor’s description of a situation over the phone and on the floor

Train others using knowledge that has been obtained over time

Use excellent verbal and written skills to communicate with nurses on the floor

Display a high degree of professionalism, courtesy, and patient care throughout any and all types of interactions that may be encountered

Start draws at 0230 for all in-patient tests, label tubes accordingly, and send blood back to lab to then be sent to the correct department for testing

Receive in any specimens when there are not any draws on the floor and transport them to the correct department for testing



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