Sign in

Manager Customer Service

Tijuana, Baja California, Mexico
February 29, 2020

Contact this candidate


* * * * *


***** ***** **** **. *** El Cajon, CA 92021 619-***-**** In search for a full/part time position in areas where I can develop a vast range of skilled developed through a 40+ years of experience. From accounting, office administration/management, financial and business, to warehousing, inventory, shipping, stocking and customer service. Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Bookkeeping & Payroll

Records Management

Inventory Management

Expense Reduction

Native Spanish Speaker

Professional Experience

City of Tecate, Baja California

Head of Department, 2016-2019

Under the Director of Public Works and Bids, responsible for analyzing, processing and approving public works bids from authorized municipal vendors and contractors. Acquiring services, professional services and construction in support of the Municipality of Tecate's codes and regulations. Twin Lakes Resorts

Facilities Coordinator, 2014 – 2016

Supervised and coordinated services and activities resort’s maintenance program, including the various technical and practical aspect of: ornamental landscaping, sports field maintenance, arboriculture, concrete and other hardscape installation and repair, trash collection, green waste recycling, potable and reclaimed irrigation water systems operations, maintenance, repair, and consumption management, pesticide application, storm water pollution prevention (SWPP) installation and maintenance of Best Management Practices (BMPs), pest and vermin control, and open space vegetation control; maintain a safe and effective working environment including Page 1 of 4 overseeing safety operational training; and perform the more technical and complex tasks relative to assigned area of responsibility.

David Alvarez - San Diego Mayoral Campaing

Mayoral Campaign Support Staff, 2013-2014

Execute campaign strategies by reaching out City of San Diego, CA registered voters by promoting Councilman David Alvarez San Diego Mayoral campaign. Effectively delivered candidate's message, proposals and execution plan to the American-Latino & Spanish speaking register voters. Dr. Bronner's

Manufacturing & Warehouse Specialist, 2013

Temporary project effectively supporting soap production process, packaging and shipping. Responsible for maximizing productivity, facilitation of self-direct work teams, and participates in the identification of continuous improvement opportunities. Perform safe, accurate and timely shipping and receiving procedures in the facility’s warehouse.

Technologies Equipment Supplies

Office Manager, 2007-2013

Achieved financial objectives by anticipating requirements submitting information for budget preparation, scheduling expenditures, monitoring costs; analyzing variances. Plan, direct and coordinate supportive services for the organization. Maintain administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth. Performed all accounting and fiscal aspects for organization and coordinate with sister company in Mexico. Coordinate warehouse and distribution operation. Manage inventory control, shipping and receiving. Oversee transportation and materials handling. Ensure compliance with carriers, customers and regulatory requirements for international shipments, including export-shipper, Mexican import documentation.

2 P a g e

City of Tijuana – La Mesa District

Administrative/Financial Manager, 2006-2007

Serve as administrative manager for the La Mesa Borough – City of Tijuana, handling all financial issues, payroll, local, state and federal budget. Function as primary liaison with city treasurer. Reporting to La Mesa Borough’ Director, who directly reported to city Mayor, coordinated budget balanced with accounting staff. Created stats reports reducing inaccuracies and provided d director with an important decision-making tool. Quickly became a trusted public official among staff and community, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high quality work. City of Tijuana – Planning Department

Administrative/Financial Manager, 2005-2006

Lead most if not all of the day-to-day administrative operations of the department, in addition to other expectations. Supervise of day-to-day operations of all city departments and staff. Prepare, monitor, and execute department’s budget, which includes submitting each year to the council a proposed budget package with options and recommendations for its consideration and possible approval. Advise department’s director on overall financial and management operation. Perform public relations, such as meeting with citizens, citizen groups, businesses, and other stakeholders.

Corporativo H

Corporate Service Manager, 1998-2005

Manage general administration, human resources and statutory responsibilities that ensured the continuous and successful functionality of the company. Reporting to director and relaying his orders to the staff. Work closely with Page 3 of 4 all executive colleagues to create organizational and strategic planning that involves performance monitoring, keeping programs within the company budget and building partnerships. Implement a communications strategy and a resourcing strategy that stabilized funding for individual programs. AIM Manufacturing Shelter

Controller, 1993-1998

Manage all administrative, fiscal, financial and accounting facets of the entire organization. Develop and present income statements, creating financial accounts, making and examining financial targets, monitoring & leading departments, dealing with top management and performing fiscal and social security contributions to proper government institutions. Perform strategic planning and execution during acquisitions and ventures. Vision Cable Company

General Manager, 1977-1990

Business development and franchise expansion to local market. Manage all administrative, fiscal, financial and accounting facets of branch. Prepare, monitor, and execute budget. Meet yearly sales goals for 13 years in a row. Perform public relations and oversee staff in customer service activities. Education

BA – Accounting, UABC – Mexico, 1979

Contact this candidate