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Logistics Analyst

Mountlake Terrace, WA
February 28, 2020

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Russell Dylan Pearce

Mountlake Terrace, WA 513-***-**** LOGISTICS ANALYST

Strong, adaptable operations professional with experience in the telecommunications industry. Quality Driven Project Management Problem Solver Process Improvement Customer Service EXPERIENCE

FUSION CONNECT, INC., Seattle, WA 2015-2020

Fusion is a leading provider of integrated cloud solutions with a focus on serving mid-market and enterprise businesses. Logistics Analyst 2017-2020

Fulfill and process hardware orders placed by internal sales and external customers. Assist internal support teams with Return Merchandise Authorization (RMA) replacements and hardware questions.

Developed and implemented internal inventory management system to accurately track stock.

Streamlined new wireless activation process to increase efficiency and save time.

Designed calculator to determine costs associated with Extensive Internal Wiring projects. Tech Support Specialist 1 2015-2017

Provide excellent customer service by assisting customers in the management and continued operation of Voice over IP phone system. Provide troubleshooting assistance and escalation path for customer’s phone systems when there are major issues. GENERAL DYNAMICS - BATH IRON WORKS, Bath, ME 2014

Naval construction shipyard contracted to supply the US Navy with Arleigh Burke and Zumwalt class destroyers. Planning Logistics Intern

Worked on confidential projects to categorize and clarify lifting, handling, and hardware removal timing to reduce the amount of future rework that would be required in congruence with established goals to produce savings.

Streamlined ship building process that reduced costs by 3,000 man hours saving over $200,000 by analyzing numerous documents to streamline, evaluate, and catalog existing processes.

Contributed to databases that identified necessary improvements in shipyard construction; including increased agility, increased fuel economy, center of gravity and overall vessel performance. MAINE MARITIME ACADEMY, Castine, ME 2011-2015

Maine Maritime Academy is a public, co-educational college specializing in engineering, management, science, and transportation. Student IT Help Desk Tech

Provided IT support for university faculty and students with their personal computers and other electronic devices. Troubleshoot and resolve software problems for both Mac and PC operating systems, installed new hardware, software, and operating systems. Built and repaired damaged and/or broken computers. EDUCATION

Bachelor of Science (BS), International Business and Logistics, Maine Maritime Academy, Castine, ME Associates of Science (AS), Small Vessel Operations, Maine Maritime Academy, Castine, ME

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