Rhea Fraser

Rhea Fraser **** - ** Avenue NW x Edmonton, Alberta, T6L 5L8

587-***-****

adb1na@r.postjobfree.com

OBJECTIVE: A position as a Retail Salesperson in a major corporation utilizing my ten years of customer service experience.

EXPERIENCE: Shoppers Drug Mart Millwoods Town Centre Edmonton, AB Pharmacy Assistant Jan 2017 to July 2017

x Processed and prepared medications and pharmaceutical supplies for patients.

x Priced stock and marked items for sale.

x Computed charges for medication and equipment dispensed to hospital patients, and entered data in computer.

x Operated cash registers to accept payment from customers. x Mixed pharmaceutical preparations according to written prescriptions. x Prepared and processed medical insurance claim forms and records. x Cleaned and helped maintain equipment and work areas, and sterilized glassware according to prescribed methods.

x Established and maintained patient profiles, including lists of medications taken by individual patients.

x Ordered, labelled, and counted stock of medications, chemicals, and supplies, and entered inventory data into computer.

x Received and stored incoming supplies, verified quantities against invoices, and informed supervisors of stock needs and shortages. x Transferred medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.

x Priced and filed prescriptions that have been filled. x Assisted customers by answering simple questions, locating items and referring them to the pharmacist for medication information. x Filled bottles with prescribed medications and typed and affixed labels. x Answered telephones, responding to questions and requests. x Received written prescription, refilled requests and verified that information is complete and accurate.

x Maintained proper storage and security conditions for drugs. Big Stone Health Commission Edmonton, AB

Pharmacy/Medical & Equipment Adjudicator August 2014 to July 2016 x Adjudicated claims for the benefits offered under Big Stone Health Commission insurance program on a daily basis

x Created and submitted DRF's (Drug Request Forms) for Physicians to fill in

& complete

x Interviewed and corresponded with Members, Pharmacists and Physicians to Rhea Fraser Page 2

elicit information, correct errors and omissions on claim forms. x Authorized payment of valid claims and notified claimant of denied claim and appeal rights.

x Re-analyzed cases requiring investigation of claimant's continuing eligibility for benefits.

x Prepared written reports of findings.

x Reevaluated evidence and procured additional information in connection with claims under appeal.

x Created Provider Accounts for new pharmacy enquiries x Created approval numbers for providers for certain medications that required special authorization

x Updated new prescription benefits into database & pricing for provider online billing

x Completed data entry for billing provider, reimbursements for members and manual claims submitted on a bi-weekly basis

x Multi-tasked within Big Stone Health Commission in various departments such as Vision and Dental

Kingston Pharmacy Edmonton

Pharmacy Technician March 2013 to April 2014

x Prepared prescribed Methadone does daily for clients on the Panorama Clinic Program

x Served clients daily with medication management

x Assisted the Pharmacist on duty with prescriptions, daily orders and receiving of orders

x Monitored intervention policies with clients due to altercations of being an inner city pharmacy

x Multi-tasked on a daily basis to ease the volume of high work flow TRIO Translational Research In Oncology Edmonton, AB Drug Safety Pharmacovigilance Data SpecialistOctober 2011 to May 2012 x Monitored clinical cancer drug trials for various drug companies producing upcoming cancer treatments

x Completed data entry on patient profiles for various testing sites globally x Performed various tasks including but not limited to faxing documents, emailing encrypted confidential documents, filing documents and organizing paper files for quality assurance audits.

x Corresponded with clinical drug sites on a daily basis for adverse effects of certain clinical studies

x Assisted colleagues in tasks to ensure quality work flow Medicine Shoppe Edmonton, AB

Head Pharmacy Technician March 2009 to March 2011

x Responsible for daily store operations (opening and closing) Rhea Fraser Page 3

x Established and maintained patient profiles, including lists of medications taken by individual patients.

x Assembled blister packs and dosettes for weekly, bi-weekly and monthly medication orders

x Compounded special mixture prescription orders for clients that required medications that needed to be made in a certain fashion x Received and stored incoming supplies, verified quantities against invoices, and informed supervisors of stock needs and shortages. x Ordered, labelled, and counted stock of medications, chemicals, and supplies, and entered inventory data into computer to ensure store productivity. x Filled bottles with prescribed medications and typed and affixed labels. x Assisted customers by answering simple questions, locating items and referring them to the pharmacist for medication information. x Maintained proper storage and security conditions for drugs. x Received written prescription, refilled requests and verified that information is complete and accurate.

x Answered telephones, responding to questions and requests. x Assisted Diabetic Clients with training on diabetic glucometers (various brands)

x Assisted the Pharmacist on duty in whatever capacity needed Saddle Lake & Vilna Pharmacy Edmonton, AB

Head Pharmacy Technician October 2004 to December 2006 EDUCATION: Academy of Learning Edmonton, AB

Pharmacy Technician Diploma January 2005 - March 2007 Ashmont Secondary School Ashmont, AB

High School Diploma June 2003

HIGHLIGHTS: x Work well in a high pressure environment. x Strong training skills.

x Well-organized and efficient.

x Skilled with computer systems and software.

x Skilled at encouraging others and developing rapport. x Quickly learn procedures and methods.

x Pleasant speaking voice.

x Professional demeanour.

x Organized and efficient.

x Enjoy working with people.

x Dependable - can work without supervision.

x Demonstrated accuracy, attention to detail and ability to work well in team environment.

Rhea Fraser Page 4

x Demonstrated ability to work effectively with clients. x Computer literate - can quickly learn new software. x Cheerful personality.

x Able to follow directions.

x 10+ years experience as a Pharmacy Technician.

REFERENCES: Available upon request

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