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Sales Customer Service

Location:
Qibla, Kuwait City, Kuwait
Posted:
February 28, 2020

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Resume:

TRICELYN TALANAY VERA

Hammed Al-Mubarak St. Salmiya Kuwait Mobile: 965-********

E-mail add: adb1ju@r.postjobfree.com

OBJECTIVES:

To obtain a position that would fit my qualifications and develop further my skills to continuous career improvement, share my knowledge and abilities to become an asset towards company’s success.

EDUCATION:

2002-2007 JOSE RIZAL UNIVERSITY

Bachelor of Commercial Science 80 Shaw Boulevard Mandaluyong Manila Major in Banking and Finance Philippines

College Diploma March 31, 2007

WORKING EXPERIENCE:

NOVEMBER 01, 2018 PRESENT ARMADA COMPANY

SALES/ VM COORDINATOR CHOICE (OUTLET STORE)AL SALAM MALL As sales associates maximizing sales in process of closing sales during customer encounter, improve the daily UPT&ATV by cross sell, Upsell, and Suggestive selling products to increase daily and monthly targets. Maintain the best customer service that we can offer to our customers in professional communication etiquette, answers quires and give informative information to the purpose of making them feel that they are important, giving Styling ideas, suggesting an outfit for customers needs. As VM Coordinator assisting VM team for changing the store display if necessary, keep tracking the stock items to be replenish on floor, arrange the stocks in proper display keep it tidy and full at all times. We can work also in till points such as cash, debit and credit transactions, answering costumer complaints and doing refund/exchange transactions.

MAY 16, 2018 - OCTOBER 29, 2018 DEAR COCOA

STAFF HAWALLY KUWAIT

Working in DEAR COCOA as all around staff, doing such as checking email for online and offline orders, monitoring and ordering of merchandise to the owner of the shop, answering and accepting calls from the customer, follow up deliveries of our orders to the drivers if already in the area, communicating well to the co-workers, sorting and filling the ordered files, by cash payment, online payment, and debit payment. JANUARY 30, 2013- MAY 15, 2018 M.H. ALSHAYA CO.

DEC 8, 2015- May 15, 2018 TOPSHOP MARINA MALL

SALES ASSOCIATE AND CASHIER

Greeter and assisting customer, maximize the sales such as ATV&UPT to drive the sales performance Such as cross sells, Upsell, and suggestive selling, styling is one of our task as sales associates, giving advice to our customers what is the best look and style. Escort them in cash till point, finish the transaction such as cash, debit/credit transactions. As senior staff, monitoring my colleague while the managers are not around and give them task as much as possible, answering/ sending e-mails, sales reports, business reports to the brand team and finance, Can handle the shift, doing exchange/ refund transactions approval, closing reports, reconciliations of sales. Answering customer complaints if more queries we can call and let them speak with customer care relations.

January 30, 2013 to Dec 07, 2015 PINKBERRY MARINA CRESENT STAFF AND CASHIER

Greeting the customers allowing us to explain how the pinkberry made, how it taste, perform customers steps and services that provided by pinkberry, suggest the new product items and make sure that our product are safe, clean and unharmed for the customers. Cashiering tendering the accurate amount and suggestive selling and add-ons to perform additional daily profit. Avoid shortages and overages that can affect the performance, accurate issuing bills, debit and credits charges, answers some information that is relevant to the brand and customers complains issues that no need by the help of the superiors. DECEMBER 12 2011 to NOVEMBER 12, 2012 NESTLE TOLL HOUSE CAFÉ BAKER, COOKIE CAKE DECORATOR, BARISTA MARINA CRESENT CASHIER

All around staff this work has to be perform by each of the staff that can be more flexible and has an obligation to our rotational daily job descriptions to be more diligent in our working related area.

Cashiering has to perform with accurate mind to avoid shortages and overages specially on busiest time, accurate pay out of bills, debits and credits charge that can affect the performance, can answers customers questions and complaints and can be solved that no need the help of the superiors.

FEBRUARY 07, 2009 to NOVEMBER 20, 2011 THE SULTAN CENTER CASHIER

Greet customers with a pleasant smile, make sure that all items are in safe and good condition for them they are very well served, polite and courteous all the time even in busiest hours, inform customers regarding up-coming promotions and give details of the sale promotions of the stores. Issuing of accurate performing pay-out bills, debits and credits charge to avoid shortages and overages of the till. TRAINING AND DEVELOPMENT:

-Sales suggestive selling and add-ons - Cultural traits and diversity traits

-Food safety and development -Performance development

-Customer service relations development

PERSONAL DISCRIPTIONS:

Goal oriented has a strong will, optimistic, can work with different group or diversity, willing to train and open in any suggestion and ideas, responsible for the task to be given. PERSONAL INFORMATION:

AGE: 36 years old

DATE O0F BIRTH: July 16, 1983

HEIGHT: 5’ 1 “

WEIGHT: 50 lbs

CIVIL STATUS: Married

NATIONALITY: Filipino

COMPUTER SKILLS:

Computer knowledge: Microsoft office (word, excel) I hereby and sworn that the above information are fact and correct to the best of my knowledge and belief.

TRICELYN VERA



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