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Manager Customer Service

Medina, OH
February 28, 2020

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**** ******* **** ****: 330-***-****

Medina, OH 44256 Cell: 440-***-****



The University of Akron, Akron, Ohio

Associate Degree from the College of Fine & Applied Arts Major: Commercial Photography with emphasis on Digital Imaging, May, 1998. Hamrick Truck Driving School, Inc., Medina, Ohio, 1989 Trained as mechanic in the army with certificates over the years in brakes, alignments, front end, suspension repair and exhaust, 1979.


May 2015- Present Monro Muffler and Brake

(Telephone: 330-***-****) Store Manager (Full-time) December, 2012 - National Tire and Battery

To February, 2015 (Telephone: 330-***-****) – Service Manager (Full-time) August, 2011 - Akron Children’s Hospital

To December, 2012 (Telephone: 330-***-****) – Housekeeper 2 (Full-time) September, 2001 - Independent Owner/Operator

To June, 2013 (Telephone: 440-***-****) - Self employed January 2010 – Rapid Auto Care, 614 Graham Road, Cuyahoga Falls, Ohio To January 2012 (Telephone: 330- 929-1414) Manager Full-Time (Part-Time) July 2000 - American Greetings, 1 American Road, Cleveland, Ohio September, 2001 (Telephone: 216-***-****) - Scanning Specialist (Full-time) June, 1998 - Pneumatic Scale, 10 Ascot Parkway, Cuyahoga Falls, Ohio 44223 July 2000 (Telephone: 330/923-0491) - Scanning Specialist (Full-time) September, 1995 - Firestone Tire & Service Center, Mechanic (Full-Time) June, 1998

January, 1993 - Rapid Auto Care, Manager/Mechanic (Full-Time) September, 1995

April, 1991 - Midas Muffler, Mechanic (Full-Time)

January, 1993

March, 1987 - Dr. Richard N. O'Desky, Laborer (Full-time) January,1991

September, 1985 - Standard Oil Company, Mechanic/Attendant (Full-time) March, 1987

June, 1983 - Fox's Sohio, Attendant (Full-time)

September, 1985

November, 1979 - United States Army, Office Clerk, Mechanic, Scout (Full-time) June, 1983



I managed Rapid Auto in Cuyahoga Falls and I was responsible for all daily operating functions with a strong emphasis on customer service. Used my knowledge of auto repair and many years of experience to give customers the best service. We project a high level of customer service throughout all levels of the business knowing this is the basis of success. I ran 9 bays with 7 employees.

As an Independent Owner/Operator have responsibility to dispatch myself on a daily basis going to and from shipper and receiver. In addition, possess the skills necessary to deal with any and all potential problems that might occur at any point during a trip. Am hazmat endorsed and up to date on all DOT requirements.

As a commercial photographer, am skilled in the use of 4 x 5 view, 2 twin lens reflex and 35mm cameras; flatbed scanning; Apple computer; photo retouching and manipulation, presentations, and design; Photoshop 4.0; knowledge of Pagemaker, Illustrator, Quark Express, Power Point, Freehand, and Microsoft Word; and excellent record keeping and inventory skills.


* Possesses a high level of self-discipline and a strong work ethic . . . Functioning productively on an independent basis and as part of a team

* Possesses excellent skills in the use of Electronic Digital Imaging in accomplishing photo retouching and manipulating and combining photographs

* Complements effective planning ability with well-developed organizational skills RELATED PROFESSIONAL ACTIVITIES:

*Assistant Scout Master for Boy Scout troop 411, 2009- present

*Member of Independent Drivers Association, 2002 - present

*Photography contests:

1997 Photographer Forum Magazine 16th Annual College Photography Contest - Picture Published “Veiled Glass”

1996 Jewish Community Center Photo Contest - First Place Best Color “Veiled Glass” and Honorable Mention “Hand of Roses”

1994 Cuyahoga Valley Photo Contest - Honorable Mention “Valley Dragon”

*Photographer Forum Magazine 16th Annual Professional Photography Contest - Picture Published “Hand of Roses”

*Free-lance computer graphics

*Free-lance photography


Certificate of Achievement

Award for Outstanding Performance

Recipient of Good Conduct Medal

Army Achievement Medal

Overseas Ribbon

Army Service Ribbon

Three letters of Commendation

Tri-State Expediting Service Excellence in Safety Award LandStar Safe Driver Awards


Dr. Richard O’desky

2554 Ira Road

Akron Ohio 44333


Danny Gear (Children Services)

2140 Mahoning Road

Deerfield, Ohio 44411


Dan Malek (Owner/Manager)

617 Graham Road

Cuyahoga Falls, Ohio


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