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Manager Maintenance

Location:
Kolkata, West Bengal, India
Salary:
25000
Posted:
February 29, 2020

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Resume:

JOYDEEP GHOSH

C/O Smt.Sumita Ghosh,Nabapally Uttarpara,P.O.Dhalu(North)GariaStn Road, Kolkata - 700152

Contact: 990-***-**** / 923******* ; Email: adb19z@r.postjobfree.com, adb19z@r.postjobfree.com

IT PROFESSIONAL – 12 Years Experience

Seeking challenging assignments in an organization that provides me ample opportunity to explore & excel in the field of IT, while carving out the niche for personal, professional as well as organizational goals

PROFILE

Competent & result oriented IT professional having around 10 years of extensive experience; Working as (IT) with Papilio Healthcare Pvt Ltd

Maintaining data backup, data security & a virus free environment. Generating periodic system related reports Adept at assembling, installing, configuring, upgrading, troubleshooting and maintaining various types of computer hardware, software, servers and peripherals.

Comprehensive understanding of networking concepts pertaining to LAN and WAN, IT communication, Networking, IT and maintenance in multi-platform environments

Excellent communicator with exceptional talent for problem solving through reasoned thought processes, attention to detail as well as the ability to come across effectively to the target audience.

Application worked on RETAILGRAH / WMS / IDS / XTEND / RETAIL ERP

PROFESSIONAL EXPERIENCE -Assistant Manager - IT

Papilio Healthcare Pvt Ltd 6 months (IT & Systems))

Motherhood Fertility 18th June-2019 - December -2019

Establishing Information Technology policies on data backup, e-mail system, maintaining IT assets, anti-virus system. · Configuring new Servers and Setting up Applications;

Making Configuration Changes in the existing Servers, keeping with the requirements of business and the infrastructure.

Contacting and liaising with regard to all issues with Branch Offices for the designated installations.

Managing Servers including Remote Desktop Servers IIS, User Access Management, Patch Management, Capacity Management, Backup, Logging and Monitoring;

Managing all IT related inventory, services, network and IT hardware.

Managing the IT Operation of Branches and H.O.

Installation and toubleshooting of Printers related issues.

Incident / problem determination and resolution on Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels.

Perform Service Requests based on Standard Operating Procedures.

Maintaining MIS Reports .

Experience on Application level support to handle application related issues.

PROFESSIONAL EXPERIENCE

SASTASUNDAR HEALTH BUDDY LTD. ( Sastasundar.com ) 5years 4 months

Designation : IT SYSTEM MANGER September - 2013 to 18th June-2019.

Managing Servers including Remote Desktop Servers IIS, User Access Management, Patch Management, Capacity Management, Backup, Logging and Monitoring;

Domain Administration Managing Users and Groups, Policies (Privileges and Access Rights), etc.

Managing all IT related inventory, services, network and IT hardware.

Restriction of unusual sites from K7 Console

Managing of File and Folder level Securities

Installation, Configuration and Maintenance of WSUS Server./Print Server

Work with the Vendor for technical assessment and readiness planning

Outlook Express Configuration, Mail Backup, & Restore

Escalating incidents to other support teams where necessary. To accurately record,

Ensures the legality and sufficiency of software licenses.

Plans proper training related to different systems effectively and efficiently.

Accounts & Users Management,Security for Data, Login, Password Reset Management etc

To understand the problem related to RETAIL GRAPH Server (Inverntory )& SQL server & communicate regularly to the vendor.

Maintaing the Call Center Server (xtend ) and CRM Server / IDS SERVER

To take care of Office IT & systems including maintenance & updation.

Maintaining the Reports of Branch Wise through ERP and WEB Server.

Maintaining the IT MIS Reports.

Managing the BIOMETRIC DEVICES, CCTV CAMERAS. ·

SRM ESTATES PVT LTD KOLKATA 60 months—5 years

Assistant Manager (IT) August - 2008 to July-2013

IT budget & planning,vcc annual IT recharge cost, AMC of IT material, IT assets management,IT equipment running, printed related issues,implementation mobility,landline connection, vcc,IT support to ckd plant users,ups related issues,vendor .ATACQ

Running the IT Department on a day to day basis, supervising three full time employees and reporting to the Divisional System Head

Contacting and liaising with regard to all issues with Branch Offices for the designated installations

Configuring and maintaining 2003 Active Directory, IIS 6.0, VPN RAS, MS Proxy 2.0 servers serving 145 users

Remote administration using Remote Admin, VNC and Remote Desktop tools

Implementation of Norton GHOST software, automation and scripting

Maintaining co-operative working relationships and encouraging a focused ‘team’ approach by promoting good communications.

Managing of File and Folder level Securities

Installation and Configuration of Network Printers

Creating and deleting user IDs in Active Directory as per the request from HR

Installation, Configuration and Maintenance of WSUS Server./Print Server

Work with the Vendor for technical assessment and readiness planning

Manage the team to support hardware break /fix the support for all IT DESKTOP & test client needs.

Manage and maintain all the IT Assets and IT Related Equipment.

Able to handle the Escalated Desktop and Server Problem through REMOTE

Maintaining the Reports Of SERVICE DESK Related.

Maintaining the Reports Of Server, Network, MIS, and Vendor Related.

Responsible for the 100% uptime and creating redundance Based IT Environment..

TRIMAX IT INFRASTRUCTURE & SERVICES LTD 33 months--- October- 2005 to July-2008

FM Engineer (Desktop & Server Administrator)

At SPARSH BPO SERVICES LTD, KOLKATA.

I

Experienced in HP ML (Model) Server. & IBM Models

Installation, Configuration and Maintenance of McAfee Epolicy Orchestrator

Installation, Configuration and Maintenance of WSUS Server.

Installation, Configuration and Maintenance of Advanet Helpdesk Server.

Installation, Configuration and Maintenance of Advanet OP Manager Server.

Installation, Configuration and Maintenance of Advanet AD Manager Server.

Installation, Configuration and Maintenance of ILANTUS Password Management Portal Server

Installation, Configuration and Maintenance of ILANTUS RSAD Server.

Installation, Configuration and Maintenance of Windows 2000 Professional/XP

Basic trouble shooting of OS Hardware and Application

Able to handle the Escalated Desktop and Server Problem

Maintaining the Reports Of Server Related.

Troubleshooting of all Desktop related problems.

Troubleshooting of Network Problems.

Experienced in Client-Server Environment.

Maintaining the IVR Server with APS Application support on VOIP .

EDUCATIONAL & PROFESSIONAL CREDENTIALS

BACHELOR IN INFORMATION TECHNOLOGY

SIKKIM MANIPAL UNIVERSITY WITH 62 %

PASSES THE SR.SECONDARY SCHOOL EXAM FROM NIOS 58 %

PASSED THE SECONDARY SCHOOL EXAMINATION FROM CBSE 40%

MCSE TRAINING; 2006

I.H.N.E ( DJ INSTITUTE)

CCNA TRAINING;2008

I.H.N.E ( DJ INSTITUTE)

CERTIFICATIONS

Microsoft certified professional (Windows 2003 server) CERITIFICATION ID NO : 5913715

CCNA (Cisco Certified Network Associate).

Date of Birth: 04th May-1981

Languages Known: English, Bengali & Hindi

Permanent Address: C/O SMT. SUMITA GHOSH, NABAPALLY UTTARPARA,

P.O. DHALUA (NORTH), GARIA STN ROAD, KOLKATA-700152

PAN CARD NO:

References: Available on request

(SIGNATURE &DATE)



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