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Social Media Customer Service

Alexandria, Alexandria Governorate, Egypt
February 29, 2020

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Personal Information

Name Yosra Waheed Essa Abd EL-Aziz

Sex Female

Nationality Egyptian

Marital Status Married

Date of Birth 18th November1990

Address Borg Elhorya,Alexandria towers 2,Helmy Shalaby Abdou street,Ein Galout, ELseyouf, Alexandria

Contact Information

Telephone No. 03-3305172

Mobile Number 010********

e-mail address


To obtain a challenging position and work for a respectful firm, organization or company .


Arabic Mother Tongue

English Excellent ( Reading, Writing, Speaking ) Curriculum Vitae


Qualifications - B.Sc. in Commerce

Preparatory Phase EL Sayeda Khadiga School

Secondary Phase Isis Secondary School

College Faculty of Commerce, Alexandria University Department Management Information Systems

Major : Department of Information Systems and Computers Graduation Year May, 2013

Graduation Grade Good

Graduation Project


Very Good

Major Courses Management Information Systems, System Analysis and Design. Database Management Systems, Introduction Computer Programming, Business Intelligence, Applications in Computer Programming, Decision Support Systems, Information Technology Architecture, E-Commerce, Integrated Information Systems, Advanced Information Systems. Courses

1- Language Course at :

Ministry Of Defense Language Institute in :

-English Language DATE 10/08/2010.

2- Preparatory Course at:

Oil & Gas Skills in:

-Presentation Skills From 03/03/2012 to 07/03/2012. 3- Language Course at:

Berlitz in:

-English Language From 22/03/2012 to 16/08/2012.

4- Training Program at :

The Arab Academy for Science, Technology & Maritime Transport in :

- Java

From 26/06/2012 to 11/09/2012.

5- Training Course at:

New Horizons Computer Learning Center in:

Negotiation Skills.


6- EDUEgypt Business Process Outsourcing Skills Certification at: Information Technology Institute (ITI) the course covered: o Soft Skills (Customer Service including Assertive Behavior and Handling Irate Customers, Time Management,, Communication skills, Presentation skills, and Team Work) o Voice and Accent (Global Language, Consonant and Vowel Sounds, and Syllables and Syllabic Stress)

o Grammar and Sentence Structure

o PC Skills (MS Office, Internet Search Basics and Browsing, Typing Techniques) o Analytical Skills

o Aptitude (Numerical Ability, Logical Reasoning, and Attention to Details). From 07/2013 to 09/2013.

Computer Skills

Programming languages Java, C++,CSS, PHP, HTML

Development Tools Photoshop, Dreamweaver

Database Management Systems MS SQL Server

Productivity Tools MS-Word, MS-Access, MS-Excel, MS-PowerPoint Previous Experience

1- Worked as a Database Admin, Executive Secretary and PR Manager at protecting and promoting street children rights project from 20/10/2013 Till 7/9/2014

- (Plan Egypt)

2- Worked as a Researcher at LexisNexis from 7/9/2014 Till 1/6/2016.

3- Worked as a Customer Service Agent and Social Media Admin at Three stars for tourism from 1/7/2016 Till 1/12/2016.

4- Worked as a Freelancer (Writing Articles – Data Entry – Translator) From 1/12/2016 Till 1/12/2017.

5- Working as an Executive secretary at Ellabbad for marine Equipment and supply from 1/4/2019 Till present.


I'm looking forward to put all my efforts to achieve my goals, to be successful in my field and to be useful for my country and society.

Original Certificates and References are available upon request. Skills

1- Ability to work under pressure for a long time. 2- High Degree of patience and understanding.

3- Ability to work as an effective team member.

4- Hard worker, objective.

5- Responsible person.

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